Pangsapuri di Stockbridge

Upon arriving at this hotel I was impressed with the customer service by the front desk agent I believe her name was Paige( awesome service). However later is where the service went extremely badddd. My 15 year old son went to the front desk to ask for a”set of sheets”....I didn't know this was a problem. They sent my son back upstairs and told him someone will bring it to room..fine no problem. Problem started after my son entered the room I received a phone call from a manager with the most condescending , disrespectful and unprofessional tone as if she is speaking to a child and not a guest. She had the nerve to ask me the parent ” what is going on up there. If the kids is sleeping on the floor this is unlawful. There are two beds so why we need a extra sheet. I had to explained we are a family of 4 and there are 2 kids one of kid need a sheet for themselves Should I have divulge of my kids disabilty and reason just for an extra sheet. Why do I owe her an explanation of my family sleeping arrangement in our room. She contined to ask why we need the sheets if set of sheets is what we want or just single sheet as if how dare we ask or an extra sheet. I was offended by the approach of this manager and held my composer after dealing with her in a respectful manner which was what she should given to me. My husband overheard the conversation and was very upset 😡 that he called the front desk the let them know how rude the manager was. Couple seconds after that the same manager brought ”a sheet”up to our room. I took personally to confront her and let her know I was offended by her approach. It only got worse. She denied ever speaking to me like how she did. Plus have the nerve to say I may be sneaking people in my room and passing the maximum limit for the room. I asked her if she had checked my reservation on the system and as clear as she can see in my room I have correct limit or amount that should be in this room (506). The interrogation is beyond me.Still inappropriate why address someone apparently she does not know this SMH. Embarrassing. She went further to say I was upset ”of course I am duhhhh” and I don't know what she had said. The nerve of this lady. I had tell her I have over 15 years of hotel management so for a fact your approach is wrong. I had to tell her that denial of your action shows how unprofessional she is. My husband was appalled by her behavior he told her to have a good night and closed the door. She did not know to eliminate or minimize and most of all correct an issue. This manager needs a whole lot training. I realize a lot of reviews are about this manager. This is my first night here but certainly it is my last. Beautiful hotel and wonderful front desk agents but that manager is a disappointment and is VERY rude.

I took my family down for breakfast before we checked out and was met by Ms.Terry. Let me tell you about your team member who went above and beyond. She engaged with my children, asked about our vacation and how much fun they had. She checked on us throughout our breakfast to make sure we did not need anything. She maintained the breakfast table area, the buffet line and kept the food stocked. She did all that while still greeting and asking people about their day and stay. I appreciate everything she did to make our morning better

Stayed here because I was returning a rental car to Hartsfield Airport early the next morning. Not wanting to drive all the way from Macon early, the fiancé and I stayed here. I was a bit leery about staying at a Red Roof after my previous experience at the one which is closer to the airport, but after staying at this Red Roof, my concerns went away. The young lady behind the counter, even with her first day being back to work after a long vacation, was very friendly to my fiancé and I. We had a room with a king sized bed, which was very comfortable, and everything in the room worked as it should have. I did not hear any noises, especially traffic, as this hotel is literally off of I-75. Check out was very easy, and the staff were still as friendly as the young lady was the night before. This will be my new hotel to stay at when I either have an early morning flight or if I’m returning a rental car to Hartsfield.

I had lost my wallet never knew such devastation, and feeling helpless. Didn't realize I was walking distance from quality inn Nick was working that night told him the situation and he was all about helping me after wandering around all day everybody treating me like a homeless person I own Lake City Auto sales in Swanson town in recovery and Lake City Florida now I know how the other side feels since then I've been giving thank you Nick thank you quality inn for making me feel at home