Hotel berhampiran Kasteeltuinen Arcen, Arcen

What a lovely place! The room is clean and spacious. Enough storage possibilities. We found the crew very helpful and friendly. The hotel offers a lot of information and discounts for activities around Arcen. Our room was located next to the garden opposite the restaurant. Very confenient :-) We thought it might be noisy but it wasn't at all.

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe

Fabulous hotel, overall people friendly, food is delicious especially the buffet breakfast, so healthy. So clean and we were particularly taken by the fragrance when we entered. A lovely touch, The kind receptionist told us where we could buy it. So clean. Road works make it difficult to walk around.

In verband met een (hobby gerelateerde) cursus in Steyl had ik een nachtje in het hotel ”In De Witte Dame” geboekt. Ik kreeg een mooie één persoonskamer met uitzicht op het plein voor het Hotel. Een schone kamer met een uitstekend bed en volgens mij een nieuwe / net gerenoveerde badkamer. Kortom zeer goed geslapen. Maar net zo belangrijk ik heb er ook heerlijk gegeten, er was een ruime keuze. Ook het ontbijt was prima. Zowel bij het diner als bij het ontbijt liep er vriendelijk personeel rond. Kortom een aanrader voor iedereen die om wat voor reden dan ook daar in de buurt moet zijn.