Hotel berhampiran Castro das Necessidades, Arcos De Valdevez

Ótima localização, serviço, atendimento e atenção tanto na recepção como no restaurante. Boa organização para não haver incómodos de falta de mesas no pequeno almoço. Pequeno almoço excelente. Experiência sem dúvida a repetir e a aconselhar.

We stayed here as part of a golfing trip to northern Portugal. We enjoyed the golf course which is very good … if lacking in decent practice facilities. The hotel is nothing special … clean and functional - no bar, but you can buy alcohol in reception for consumption in your room. There is a pool and gym attached which is for use by hotel guests - and outside members too. The staff in the gym were very friendly and helpful. The breakfast is ok. As the hotel does not have a restaurant, we had a package which allowed us to eat in the golf club restaurant. The food here is very mediocre indeed … a set menu with a choice of two dishes per course (more for desert). My veal pasta was pretty much inedible on one night I am sad to say. The staff in the restaurant are very hit and miss … apart from Miguel who tried exceedingly hard and looked after us very well. Thumbs up to him!

Simplesmente horrível. Foi mesmo uma grande deceção. Não recomendo!!! O nosso quarto, que era minúsculo, ficava situado na cave, o que significa que a janela ficava abaixo da rua, e por isso não era possível abrir as portadas e muito menos a janela, também não interessava, pois a vista eram os pneus de uma carro; o acesso ao quarto é por fora do edifício, ou seja, para fazer o check-in foi preciso descer 34 degraus com o trolley e com o saco de viagem, e depois foi preciso subir os 34 degraus e sair do edifício para chegar ao quarto, mas a funcionária que nos acompanhou, também não perguntou se era preciso ajuda...... e se estiver a chover não há hipótese de chegar à zona de refeições e à receção sem apanhar chuva. No quarto também não se apanhava Wi-fi. Quanto à piscina, é preciso ir de carro ou fazer uma caminhada de cerca de 20min, pois fica a 950m., aliás, a piscina fica no ”Bar da Piscina”. Era para ficarmos duas noites e apenas ficamos uma, e, porque, como chegamos por volta das 19.30h já não conseguimos reservar noutro lado para ficar nessa noite....

Fui com o meu marido e um casal amigo no fim de semana do carnaval. Entramos a 19 e saímos a 21 de Fevereiro. Há bastante tempo que não ia a esta unidade hoteleira. Sendo uma unidade de 4 estrelas fiquei bastante decepcionada com a restauração. No que toca a pequenos almoços bastante razoável. Os dois jantares que fizemos lá foram muito maus. Mesmo sendo associados paga-se um valor considerável por pessoa. Num dos jantares serviram uns secretos de porco preto que até deviam ter vergonha de apresentar. Sobremesas a faltar. Saladas só alface, tomate e milho. Não era este tipo de serviço a que estava habituada no Inatel para mais neste que é considerado de 4 estrelas. Lamento mas não posso aceitar. A direcção do inatel deveria escrutinar estas situações.

Hotel bem localizado mas oferece poucas comodidades. O SPA é pago, o que estando um tempo mau no exterior dava jeito ser gratuito, pois não existe mais nada que se possa fazer (mesa bilhar sempre ocupada - logicamente), nem uma sala de estar condigna.

We weren’t wowed by this place, I think an average rating is fair. Check in was fine, the price of the room I think is too much but choice of hotels is more limited in this region. The room was a little dated but the bathroom was better, everything was clean. A minibar fridge with not much in it which is helpful for bringing your own drinks. The bed was two singles put together, but also the sheets and duvets were for single beds put together which is always a bit strange when you’re a couple. Be careful with the room you book, I didn’t pay enough attention. We booked a superior terrace room with view to the dam. The view can’t be seen from the room really, our view was of the back of the kitchen. The terrace is a balcony like section with a short wall and then a road, which is an access route it seems for some guests and staff. I just didn’t feel like there was much privacy in the room with the door open or sitting out on the terrace, I’d have preferred a balcony if I was doing it again. I did check if I could upgrade and unfortunately nothing was available, so my fault but study the rooms carefully. We spent a lot of time listening to next doors TV through the wall, we complained but ultimately its poor sound insulation and even when the guy turned it down a bit we could still listen along to Sky News headlines. The breakfast was quite good, wide selection in the buffet, restocked regularly. The glasses are stupidly small so you get about theee sips out of them and you’re up to refill again, these should be changed. We found the dinner not as good, and very expensive. €4 for a single slice of bread and some olive oil, service was patchy. The ambience isn’t amazing and the guests skew a bit geriatric. The restaurant choice close by is quite small and all really require a drive, but we had a better time elsewhere. The pool is nice, there are numerous areas to sit and admire the very good view. The pousada itself is an interesting venue. Of all the places we visited on our northern Portugal trip we found this hotel the most disappointing - not because there’s anything massively wrong with it but just the little things I’ve mentioned here dragging the experience down. We may have been the wrong clientele, the guests mainly seemed to be older groups and couples who perhaps enjoyed the older style hotel on offer.