Hotel berhampiran Vale do Caracol, Arcos De Valdevez

Ótima localização, serviço, atendimento e atenção tanto na recepção como no restaurante. Boa organização para não haver incómodos de falta de mesas no pequeno almoço. Pequeno almoço excelente. Experiência sem dúvida a repetir e a aconselhar.

We were in awe of this home. So much to explore and so much history! Loved the thick granite walls and original wooden doors/shutters with hardware, antiques and displays everywhere, beautiful view, and even a pool. It is situated in a quaint little area by a church and you can easily walk down to the river. The area around Ponte da Barca is absolutely beautiful and fun to explore. The hosts are very friendly and offered a lovely breakfast.

We picked this location as we were going to a music festival nearby and taking odd days to explore the area…in between we were hoping to chill by the pool. How disappointed were. The plastic tree that greets you in the reception, is a pretty good representation of what you are going to get…Fake, this place is soulless and fake, but what makes it worse, it’s “tired fake”. From the dirty grubby carpets and chairs, black scuff marks on the once clean white walls and the cheap Italian style melamine furniture now chipped exposing its self for what it really is .. cheap coated chipboard. The first night we booked a table for dinner, on our way out we thought we’d have a drink in the bar first. The bar was empty of customers and bar staff so we made our way to the restaurant. The food was so bad it was comical. The tenderloin I ordered was so tough it should have been served with a chainsaw on the side. Breakfast the next morning was the same odd, awkward experience. But one thing we did realise they were actually other people staying at the hotel, not couples as you’d expect in a spa hotel but large families with lots of kids. We made our way out for the day. On our return we thought we we have a few hours buy the pool, .not possible, the pool was full of screaming children. So next option, sit on the balcony with a drink.. the balcony walls had black mold on them and the wooden deck was almost rotten and didn’t feel safe. Anyway below you had more screaming kids playing ball games. The 2nd morning we woke up and noticed that the 2 coffee pods that we had on the first morning hadn’t been replaced, I asked at reception on the way out and was told I need to pay an extra 1€ per pod after the first night.? Also the shower gel and shampoo were not replenished after the 3rd day I had to go to reception again and ask for them. I could go on… basically this place made us miserable, so miserable we changed our flight home at extra cost and checked out 2 days earlier than we were booked in for, losing the money for those last 2 nights. I would not recommend staying here.

We stayed here as part of a golfing trip to northern Portugal. We enjoyed the golf course which is very good … if lacking in decent practice facilities. The hotel is nothing special … clean and functional - no bar, but you can buy alcohol in reception for consumption in your room. There is a pool and gym attached which is for use by hotel guests - and outside members too. The staff in the gym were very friendly and helpful. The breakfast is ok. As the hotel does not have a restaurant, we had a package which allowed us to eat in the golf club restaurant. The food here is very mediocre indeed … a set menu with a choice of two dishes per course (more for desert). My veal pasta was pretty much inedible on one night I am sad to say. The staff in the restaurant are very hit and miss … apart from Miguel who tried exceedingly hard and looked after us very well. Thumbs up to him!

Simplesmente horrível. Foi mesmo uma grande deceção. Não recomendo!!! O nosso quarto, que era minúsculo, ficava situado na cave, o que significa que a janela ficava abaixo da rua, e por isso não era possível abrir as portadas e muito menos a janela, também não interessava, pois a vista eram os pneus de uma carro; o acesso ao quarto é por fora do edifício, ou seja, para fazer o check-in foi preciso descer 34 degraus com o trolley e com o saco de viagem, e depois foi preciso subir os 34 degraus e sair do edifício para chegar ao quarto, mas a funcionária que nos acompanhou, também não perguntou se era preciso ajuda...... e se estiver a chover não há hipótese de chegar à zona de refeições e à receção sem apanhar chuva. No quarto também não se apanhava Wi-fi. Quanto à piscina, é preciso ir de carro ou fazer uma caminhada de cerca de 20min, pois fica a 950m., aliás, a piscina fica no ”Bar da Piscina”. Era para ficarmos duas noites e apenas ficamos uma, e, porque, como chegamos por volta das 19.30h já não conseguimos reservar noutro lado para ficar nessa noite....

Hotel bem localizado mas oferece poucas comodidades. O SPA é pago, o que estando um tempo mau no exterior dava jeito ser gratuito, pois não existe mais nada que se possa fazer (mesa bilhar sempre ocupada - logicamente), nem uma sala de estar condigna.

Fui com o meu marido e um casal amigo no fim de semana do carnaval. Entramos a 19 e saímos a 21 de Fevereiro. Há bastante tempo que não ia a esta unidade hoteleira. Sendo uma unidade de 4 estrelas fiquei bastante decepcionada com a restauração. No que toca a pequenos almoços bastante razoável. Os dois jantares que fizemos lá foram muito maus. Mesmo sendo associados paga-se um valor considerável por pessoa. Num dos jantares serviram uns secretos de porco preto que até deviam ter vergonha de apresentar. Sobremesas a faltar. Saladas só alface, tomate e milho. Não era este tipo de serviço a que estava habituada no Inatel para mais neste que é considerado de 4 estrelas. Lamento mas não posso aceitar. A direcção do inatel deveria escrutinar estas situações.