Prinsotel la Caleta Hotel

We chose this property for a short break due to its close proximity to Cuitadella and the fact we could book a suite and have 2 separate rooms for sleeping (2 ladies in their 60s) and we were not disappointed. Although very suitable for families with (small) children we found it perfect for our needs and loved watching all the tiny ones playing in the pool. Note this is not a place for teenagers. We found all the staff extremely helpful and friendly even being greeted by the gardeners and maintenance staff . The grounds are beautifully kept and everywhere seems very clean. Staying in the suites you get clean pool towels every day, just hand them to lifeguard at the end of the day and pick up fresh ones. Also free tea, coffee cold water and juice as well as a few nibbles in the suites reception. Plus 2 small bottles of water left each day in our room which was most appreciated as we didnt have to keep running off to buy water, although the small supermarket opposite the hotel is excellent. As others have said the breakfast buffet is very good with decent cereals, fruit yoghurt plus everything else you could want. Evening buffet was hit and miss it seems they were trying to add too many choices when fewer but better dishes may have been better. Anyway we always found something and didnt go hungry. Although we were not terribly impressed with the drinks waiters hounding for their money when we had a mouthful of food like we were going to run off without paying! Found this extremely rude. Regarding the room: Very attractive minimalist design as per the pictures however there are several practicalities which need addressing, firstly the awful shower design which ends up flooding the bathroom (and at one point nearly our bedroom) as drain cannot cope with the very shallow tray. Personally we missed having a bath and its the first spanish hotel I have ever stayed in without a bidet! There was nowhere in there to hang or put anything (apart from 2 robe hooks)and we put one of our dining chairs in there to sit on to dry our feet. No hand towel rail is really bizarre. So, for us the bathroom was the biggest disappointment followed by the ridiculous digital light switches aargh whats wrong with normal switches! And wardrobe lights are a neat idea but so bright they literally blinded me every time I opened the door and as there are no draws in the bedroom everything had to be stored on the wardrobe shelves. The aircon was super efficient though and turned off if the patio doors were open the slightest crack. So beware people who think it’s broken it’s probable you have your doors open slightly. Two ridiculously large TV's which we never used but no dressing table in the bedroom to sit and do hair etc . Kettle and coffee machine in a tiny cubby hole which we found dangerous and awkward. You need to get you own milk as they left coffee pods and sugar etc but no milks. The sofa bed in the lounge was large and pretty comfortable. Housekeeping came every even

Such a lovely place with a very well managed team but it was disappointing that there were not enough of the team available to order drinks in the buffet restaurant or to ensure a good service in Picco.

Beautiful hotel and suites in a quiet area. We were a family of 4, travelled with 2 boys aged 11 and 14. This is a very chilled out relaxing hotel. Beautiful areas and gardens, so many little corners to hang out in and chill. We stayed in a 2 bed room ground floor terrace suite right beside pool, it could not have been better. We were beside a stairwell and main pathway but didn’t mind a little noise and the location by pool was so convenient. Our terrace was so private and stunning with Bali bed, 2 rocking chairs and table and chairs. The rooms are compact enough. The kids stayed in a bedroom with 2 single beds but our room was in main suite area and I felt there should have been a door to separate us from the hallway. Every time the kids came out of room to go to toilet etc, they woke us up as no food separating us. Food was delicious and very good quality. We didn’t really watch entertainment, except for one night, the acrobatic dancers and they were excellent. Pool area by suites is fab, the Bali beds are so luxurious and comfortable. Mainly Spanish families with kids, only a handful of English and we think we may have been the only Irish! Guest were all very respectful and polite and courteous, no big drinking scene at this hotel. It is quieter more chilled out. Cleaning is non stop, I watched them scrub down pool beds every morning with disinfectant, scrub the side of pool every morning. It is probably one of the cleanest hotels I have ever stayed in, absolutely spotless. Staff are well trained, every one of them greet you and smile. The only negative is my boys were disappointed that the snooker table kept breaking down, they tried fixing it but balls kept getting stuck inside which was frustrating when you put your euro in and no balls come out. Gym quite good. Overall an excellent hotel and I am very fussy,Ciutadella is stunning and worth a visit. The little covers nearby are worth the walk but very little else nearby.

Nice relaxing hotel in a lovely residential area with beaches close by. Pool area really chilled (most of the time) , staff are friendly and helpful. Only went self catering so can’t comment on food but the salt n co do snacks which are good and value for money.

The place and staff made the stay simple and enjoyable. Everyone very accomodating. My family and I are vegan and vegetarian and the kitchen made us alternative meals at the buffet. The kiddy pools, kids park and the evening entertainment was great!

Nice rooms. Clean. Big and comfortable bed. Usually I have neck pain without my anatomic pillow. I slep perfectly with no pains. Perfect location. Close to Ciutadella and nice and quite small but comfy beaches. Taxi cabs work very well to travel to and from Maó Aeroport. Always best to stay close to Ciutadella.

We have been to this hotel before and were so pleased it is just as good as before.. The room was modern and comfortable with a good shower , The bed was also very comfortable. The balcony overlooked the pool area which is a lovely outlook with trees and bushes and the beautiful flowers . Everything is clean and well maintained. The staff are friendly and helpful . The food is excellent and well presented with lots of choice and themed nights. The hotel is situated next to Santandria beach its a 20 to 30 minute walk into Cuitadella ,there are also buses , and taxis are very accessible. We will definitely be coming to this hotel again.

I feel there are some points about this hotel that must be shared; we just returned from a 10 day trip. The grounds are very nice, we liked the area and the staff are faultless, but the following just totally reduced our enjoyment there and we would definatley not return for these reasons: 1. We booked a 2 bed appartment. BE WARNED their version of a 2 bed appartment is 2 rooms only. They put the second bed in the living room/ living space so you have in total only 2 rooms not 2 bedrooms and a living room as any normal family would expect. Other guests commented on this and its just not ok to market a bed in the living room as a 2 bed appartment. I asked them if other people commented in this and they said yes their is sometimes 'confusion' ie, mega dissapointment. 2. The beds are rock hard. I asked for a matress topper which they were happy to give me. I got the impression this wasnt an uncommon request. 3. Their is absolutly no bar service around either pool. It simply doesnt exist so if you want, for example lunch on your sun lounger with your family this wouldnt be the place for you. Other points Air con terrible. Hot food at breakfast was sometimes hot but then, often like many other people have said, luke warm at best. Put us off eating a hot breakfast as it was so hit and miss. It was very strange to be honest. No hooks in the room to hang anything. So as a family you're stuck with wet towels laying everywhere to dry. Not even a bar on the sink for hand towles. Small point but a nuisance. Kids club: The room this is in is ok. Staff are useless. We went about 6 times every time they were simply cutting up paper or on their laptop, honestly. Im not sure why people rate it. There had been some balls to play with and the next day they were gone; they told me they were too much bother to tidy up. Toys that need batterys dont even have working batteries, only the children that attend the kids club, make it a good atmostphere. The staff really do need to get involved more they literally did nothing every time we were there. Not engaging at all. Our pool didnt open till 11. This is pretty late to wait to get a towel. And even then often no towels. They have bikes but no bike route maps?! I just dont know why people rate this place so highly at all. The staff are the best asset at this hotel its a shame their are some real gaping issues.

From start to finish our stay was fantastic, the staff were amazing. The hotel was spotless nothing out of place or dirty anywhere. Food was amazing. It was brilliant