Hotel berhampiran GIMPUBLICIDAD, Arequipa

Excellent, excellent, excellent!!! I stayed at Tierra Viva Plaza Arequipa during my holidays in one of the most beautiful cities in Peru 🇵🇪: Arequipa . The location is great, safe and near the best touristic places, shops and restaurants to be visited. All the staff at Tierra Viva Plaza Arequipa hotel is 1000% helpful, polite, friendly and ready to run the second mile. Thank you for such an amazing customer service to all of them!!!😀 Wonderful a**osphere !! Nice music !!! Clean and fresh rooms !!! Delicious breakfast !!! Brilliant staff !!! Punctual transference from Cruz del Sur/ Airport to the hotel and viceversa !!! Superb customer service !!! Of course, I can recommend this ‘brilliant’ hotel to ever who would like to visit, enjoy and have the most amazing experience and holidays in Arequipa😊. Thank you !!!

Nice decor and styling in the rooms, large and comfortable bed (we had a private room just a bit back from the pool area). The inclusion of a fridge was a plus point. The cleaning staff were helpful and courteous. When we checked in, the guys working reception helped us up to the room with our luggage (I had been volunteering in Arequipa for 2 months prior so had a few bags). However, when I asked on our way out if they had anyone available to help take our luggage to the taxi, it was a hard “no ofrecemos ese servicio” 😕 So I guess it depends who’s working that day as to what level of service you get. The bar area around the pool was nice with lots of seating options to chill out, but the water in the pool was absolutely freezing and even cold water swimmers wouldn’t be in there much more than 10 minutes! I removed quite a lot of bugs during my swim, so a regular clean with a net wouldn’t go amiss. The worst aspect of this place was the obnoxiously loud and unrelenting music. I couldn’t even get peace and quiet in our private bathroom. I get that the poolside party is their vibe, but I really don’t think they need quite so many hours of it in their schedule. With retrospect, I’d have chosen a quieter hotel. Finally, we booked a massage. I thought it would be a nice way to round off our trip, the price was equivalent to about £30 GBP which I thought was a good deal. I’d had an excellent massage at Selina in Baños, Ecuador, so I was looking forward to it. Well, both my massage (hot stones) and the one my boyfriend had (regular massage) were so comically bad that we still joke about it 6 months later. I asked the masseuse in fluent Spanish 5 times and in a variety of different ways to really use a bit more pressure, but no…. the two of us spent an hour each being half-heartedly rubbed with oil by someone who clearly had received very little training and was unable to locate any knots, any areas of tension, anything. I actually left more tense than I went in! I did tell the reception so I sincerely hope they have recruited a new massage therapist. Overall, there are some benefits to Selina such as the relative proximity to the city centre whilst also having a pool. However, I wouldn’t rush back and didn’t find it quite as good as the other Selinas I’ve stayed in in Central and South America.

Das Hotel ist ganz neu, sieht schick aus und ist gut gelegen. Der Service war sehr freundlich sowie hilfsbereit; wir hatten eine Tour die um 3:00 morgens gestartet ist und der Empfangsmitarbeiter hat bein Check-In aktiv take-away Frühstückstüten angeboten. Die standen dann auch pünktlich um 3:00 für uns an der Rezeption. Leider hatten wir morgens am Waschbecken kein warmes Wasser und das Wasser lief auch nicht richtig ab.

this hotel was wonderful and accommodating and clean. we arrived by overnight by bus and were very tired in the morning but the staff brought us breakfast (helped me discover how much I enjoy Altomayo instant coffee - yum!), which enjoyed from our balcony and watched the sunrise. Our only regret was not booking enough time here and in Arequipa - seriously considering returning just to explore the city more and absolutely would stay here again. I had to work the day we were here and the wifi was strong enough for my work most of the time. Very safe location and they stopped my partner when she entered and didn’t notify them who she was, which we understood and appreciated. We also checked out very early the following day and they were equally as accommodating and friendly as when we arrived. Very close to city center and lots of accessible walking to historical and cultural sites of interest.

Excelente la atención, instalaciones y asistencia en diferentes áreas como a informarte de los puntos de interés dotándote de un plano de la ciudad. Como diferentes consejos para poder desplazarte por el entorno. En general, entiendo que por parte de todo el personal del Hotel han realizado un comportamiento excelente con nosotros, facilitándonos diversos elementos como adaptadores de enchufe o imprimir tarjetas de embarque; actitudes que facilitan la confortabilidad de la estancia. Las habitaciones son de una gran confortabilidad. De igual forma que los espacios comunes, dotados de infusiones precisas para lograr una mejor adaptabilidad física y evitar dolencias derivadas del ”mal de altura” denominado “soroche” derivadas de la altura sobre el nivel del mar de Arequipa. La decoración del establecimiento está muy cuidada la conjunción de aportes de las edificaciones tradicionales con elementos totalmente actualizados.