Hotel berhampiran DULCERIA ARY Mexican Candies, Arlington

I booked my room at this hotel because it's close to my job and winter weather was coming in. I don't have the luxury of ”ice days” off. I didn't want to get up extra early to drive all the way to work from my house. Interestingly enough, I did the same thing at another hotel chain nearby last year, and while I was on my way to the hotel, they called me to simply say my reservation was being cancelled. No reason given but I suspect they rented my room out from under me for a higher price. So I was somewhat worried this might happen here based on that experience. No such thing! I arrived at check-in and there were no problems. I booked a junior suite so I could relax and get a good night's sleep before getting up early for work. The guy that checked me in was polite and seemed apologetic that the only junior suite currently available was on the first floor. I told him that was perfect. Worked out better for me so I could quickly get out the side door and to my car since I knew I was going to have go in and out while warming it up and scraping off the ice. He also told me about the breakfast that's available at 6am, but I told him I would be out by 5. So I did not use any of the amenities. But the room was perfect. I walked in and it was clean and orderly. It was also nice and warm......very relaxing. I was able to settle in and relax while watching a little TV and then went to bed early so I could get a good night's sleep. I had no problems sleeping. The bed was comfortable and I didn't have any issues with noise from other guests. I wasn't here long since I left so early the next morning. But this was a life saver for me and made the workday much better. The price for the room was very reasonable in my opinion and the next time we get bad weather I won't hesitate to stay here again.

The beds, pillows, and sheets were so comfortable. I had one of the best nights sleeps ever. The room was really clean and unique. Loved the design. The only thing was they didn't straighten up the room while we were out. They just changed the towels. I know some hotels do that now to save on cost but sometimes you like it when the cleaning fairies 🧚♀️ come and you come back to your beds made. To be honest...it didn't bother me. We will definitely be staying at Aloft again.

Loved being near AT&T Stadium. The hotel is close to Texas Live with several dining and nightlife options available nearby. Free parking at the hotel is included with plenty of spots. Nice restaurant and bar onsite. Will stay here again.

Great hotel in a great location. Same street as AT&T Stadium and the home of the Texas Rangers

Made a reservation on my BonVoy app. Checked in to my room on the application. After a long day of travel with my family we arrived after 9pm only to find out our room had been given away. The front desk said he had accidently given it away before he realized they were 100% booked and was in the process of sending me an email (as if I can check an email while driving across Dallas at night). I asked if he could find me another Marriott property nearby given, I have 25+ years of loyalty to Marriott and 450+ nights. He called his manager. After a few moments of discussion (which included talking about rooms that weren't clean which brings up a whole host of other questions), I was told since it was a ”computer glitch” and ”latency issue” the manager nor Marriott had no obligation to help me of my family. He had already told me he didn't change the system to 100% occupancy... not sure that that has to do with the computer when that is human error. All I asked was to simply find me another Marriott (i.e. pick up the phone). I was polite and calm the entire time. They declined. My wife (who has MS and can barely walk) and kids took our luggage into the parking lot and drove next door to a non-Marriott hotel hoping to find a room. They only had a single room, so I put my disabled wife and kids in that room and rolled in 2 cots for my kids. The manager overheard me discussing with the front desk clerk about my experience at the Aloft down the street. She came out and asked if there was anything she could do for us. I told her no, we were just hungry and tired. She offered to go get us dinner. I declined and told her I would go get some burgers or something for everyone after getting my wife and kids settled. I had to find another hotel room for myself after all. After being in the room about 10 mins we got a knock on the door. It was the manager with 5 burgers and fries from Wendy's. My wife was almost in tears. Aloft should hire that manager away from the competition. And I have no status and asked them for nothing. I tried to pay her repeatedly and she refused to take my money. I then drove down the street looking for a place for me to stay and found a Residence Inn. They ended up having a Queen Suite that my entire family could have stayed in had the Aloft manager and her clerk had enough courtesy to pick up the phone. But they weren't ”obligated” as they stated. I ended up staying in a 2-bedroom suite by myself and paying for 2 hotel rooms, over $550 + tax, all due to the Aloft's lack of courtesy and empathy. Ironically enough, I work in software. These days every major corporation can only use buzz words like ”customer 360” and ”personalized experience” when describing the wants and needs for their consumers. But this experience with this particular Aloft and leadership (or lack thereof) only proves that what took 25+ years of loyalty to build between me and Marriot can be severely damaged in a matter of minutes simply due to the fact of someone

The hotel was nice. The only complaint I have it that I had my Do Not Enter/ Do Not Disturb (not sure which it said) hanging on the door when I went to the store. They entered anyway! I had money left out on the counter and other valuables that I didn’t have put in the safe bc I didn’t have time to throw it in there. They shouldn’t have entered if I put the sign on the door that said don’t smh