Ulasan Four Points by Sheraton Dallas Arlington Entertainment District

Horrible experience with the hotel and *******. Arrived at hotel and their system was down. My husband and I waited in the lobby for almost an hour with other guests. A couple people started to leave. We decided to leave our name and number and ask for a call when system was up. We waited in the car then decided to go home after we chatted with ******* about the situation. They called front desk and confirmed info. They informed that it was up to the hotel whether they would refund or not since it was a non-refundable room. We thought it would be a no-brainer that we would get our money back because it was no fault of our own that their system was down. We couldn’t sleep in the lobby. Received emails the next day stating ******* couldn’t issue a refund letting me know the hotel didn’t approve. So sad we have to pay for a room we never got to sleep in. Who can afford that these days?? My advice is if you get a non-refundable room call ahead to make sure their system is up and running. No call from hotel or management. They will not take care of you. Lucky this hotel was on special. I’ll never try to stay here again and tell my circle of associates the same. Terrible hospitality!!