Comfort Suites Arlington - Entertainment District

The room was as pictured in the app. Very clean and had all the amenities you woukd want and need. USB outlets integrated at optimal places for easy convenience and a lovely breakfast

為了看球賽訂的，位置比較方便，附近也有大型商場和很多餐廳，酒店設施比較有年頭了，衞生尚可，隔音一般靠近主幹道有點吵，房間很大，配了二瓶水還有微波爐，便利首選可以的。

The hot water didn’t work well we had Luke warm showers, the cook didn’t come in so no hot breakfast, only 1 elevator working then it broke. We were not happy with our stay. But least we have clean beds.

Staff was very helpful and friendly very clean rooms and rooms were very good size bed is very comfortable

Elevator was broken the last day of our stay. Breakfast crew did not show one morning so there was no breakfast. Fitness room was closed. It looks like they were using it for storage.

Nice clean, inexpensive basics. Close to restaurants. Decent breakfast. Little kiosk, store needed restocking! No other issues.

My room was okay. The front desk was terrible. Could not understand English. I reported that my phone on my desk in room 209 did not work. I was told by the lady, in broken English, that I could not call outside the hotel. I was very frightened. The pool was closed. I was initially told the pool was out of season. At a separate time. I was told the pool was closed due to a chemical imbalance, but it should open in a few days. The pool remained closed. The sun was out, and nowhere to sit. Not one person in the cafe during breakfast spoke English. No communication in the hotel. Upon leaving alone, I tried to have the front desk call me an Uber. No one would help me. My 5-day stay was miserable. I will never stay in a Comfort Inn again. You must improve for white American citizens.

Stayed twice before with family and no issues, always had great stay start to finish. On this occasion, I experienced a very rude receptionist at check-in and check-out (same person) who was not courteous at all and spoke with a negative tone, almost zero communication. Only ask for phone number used on the prepaid reservation, then no communication for a long time, then gave me the room key and said he is charging $50 to the card in the event there is damage to the room (Never was told this previously, is this a new policy?) I still see the pending charge on my American Express (Please check to insure this is not charged and if so, that it is returned to the card). The gentlemen quit helping me at check-in and started helping someone else while I was waiting for my key. Please look up who helped me on arrival and departure and communicate my concerns with your employee. The Two Bed Suite we stayed in had some problem with lighting as it was very dim and the TV did not work but we did not have much time in the hotel as needed to arrive at a scheduled event soon after check-in and did not take time to address these issues. I was wondering if I had been given this room on purpose. Certainly did not appreciate my experience by your employee who represented the face of your business.

No hot water on first night, also several problems with elevator. Too many problems for cost of stay.