Hotel berhampiran Theater Arlington, Arlington

We noticed on first morning after first nights stay on our credit card a charge for 253$, when I called the desk, I was treated as if I was lying, the clerk began asking if we had eaten steak and salmon, I said no we ate at Troys. We had two drinks at the bar, but we used our credit card, nothing charged to our room. She told me an investigation would be done. Of course later she called back stating it was a server error. I would never stay here again, customer service is poor, and quality improvement is needed.

Made a reservation on my BonVoy app. Checked in to my room on the application. After a long day of travel with my family we arrived after 9pm only to find out our room had been given away. The front desk said he had accidently given it away before he realized they were 100% booked and was in the process of sending me an email (as if I can check an email while driving across Dallas at night). I asked if he could find me another Marriott property nearby given, I have 25+ years of loyalty to Marriott and 450+ nights. He called his manager. After a few moments of discussion (which included talking about rooms that weren't clean which brings up a whole host of other questions), I was told since it was a ”computer glitch” and ”latency issue” the manager nor Marriott had no obligation to help me of my family. He had already told me he didn't change the system to 100% occupancy... not sure that that has to do with the computer when that is human error. All I asked was to simply find me another Marriott (i.e. pick up the phone). I was polite and calm the entire time. They declined. My wife (who has MS and can barely walk) and kids took our luggage into the parking lot and drove next door to a non-Marriott hotel hoping to find a room. They only had a single room, so I put my disabled wife and kids in that room and rolled in 2 cots for my kids. The manager overheard me discussing with the front desk clerk about my experience at the Aloft down the street. She came out and asked if there was anything she could do for us. I told her no, we were just hungry and tired. She offered to go get us dinner. I declined and told her I would go get some burgers or something for everyone after getting my wife and kids settled. I had to find another hotel room for myself after all. After being in the room about 10 mins we got a knock on the door. It was the manager with 5 burgers and fries from Wendy's. My wife was almost in tears. Aloft should hire that manager away from the competition. And I have no status and asked them for nothing. I tried to pay her repeatedly and she refused to take my money. I then drove down the street looking for a place for me to stay and found a Residence Inn. They ended up having a Queen Suite that my entire family could have stayed in had the Aloft manager and her clerk had enough courtesy to pick up the phone. But they weren't ”obligated” as they stated. I ended up staying in a 2-bedroom suite by myself and paying for 2 hotel rooms, over $550 + tax, all due to the Aloft's lack of courtesy and empathy. Ironically enough, I work in software. These days every major corporation can only use buzz words like ”customer 360” and ”personalized experience” when describing the wants and needs for their consumers. But this experience with this particular Aloft and leadership (or lack thereof) only proves that what took 25+ years of loyalty to build between me and Marriot can be severely damaged in a matter of minutes simply due to the fact of someone

Room is clean. The bed is excellent for a nice sleep. Breakfast service is free but really good. Complements snacks are really considerate to travelers. Highly recommended.

Great hotel in a great location. Same street as AT&T Stadium and the home of the Texas Rangers

The front desk staff at this hotel needs training. We arrived on a Sat evening. The exterior phone didn't work so they could let us in and the woman working was very put out that she had to get up to open the door (they lock it past a certain time). She seemed to change her tune when she saw the Silver Elite status my husband has. But every person we talked to at the desk seemed bothered by having to answer questions. They were more interested in reading their books. One of pet peeves with hotels is if sheets don't fit. Our second night none of the bedding stayed in place, making for a long night. We asked for replacements but they weren't any better. The hotel is LOUD. It's right next to Six Flags so there I ride noise as well as bad highway noise. The decaf coffee was cold every morning, as were the egg breakfasts were pretty boring and repetitive. They had the TV blaring at breakfast, no one was watching. I asked to have it turned off but was ignored. And there was no ice machine on the second floor.

The hotel was nice. The only complaint I have it that I had my Do Not Enter/ Do Not Disturb (not sure which it said) hanging on the door when I went to the store. They entered anyway! I had money left out on the counter and other valuables that I didn’t have put in the safe bc I didn’t have time to throw it in there. They shouldn’t have entered if I put the sign on the door that said don’t smh

This place helped us when we desperately needed it! Harry, at the front desk, was so welcoming and kind! Rooms are exceptional and the customer service was beyond!! will visit again soon and get to experience your hospitality..

After a long road trip, we arrived late and were very impressed with the hotel. Great location, loved the in room amenities. Perfect spot for families with attractions all around!

It’s refreshing to see a clean facility and such wonderful staff members daily. Grounds are kept clean, staff is attentive and sociable. I truly enjoy the housekeeping team, they are professional, thorough and friendly. Suyapa, Judith (housekeepeing team) Nick, Isaac and the newest member of the front desk team are all amazing. Thank you 😊

좋은 풍경, 친절한 직원, 편리한 접근성, 음악이 흐르는 조용한 횐경, 훌륭한 아침식사 등으로 최고의 휴식장소였습니다.