Hotel berhampiran UT Arlington Alumni Association, Arlington

Great location, great staff and awesome amenities. I stay here every trip. The kick back at 5:30 was great. Food and drinks included at no extra cost. And breakfast was above and beyond, the coffee was my favorite part. Our room was very nice and clean. Very spacious and we were able to see the AT&T Stadium form our room.

Loved being near AT&T Stadium. The hotel is close to Texas Live with several dining and nightlife options available nearby. Free parking at the hotel is included with plenty of spots. Nice restaurant and bar onsite. Will stay here again.

Very nice hotel that the staff is very kind,

Made a reservation on my BonVoy app. Checked in to my room on the application. After a long day of travel with my family we arrived after 9pm only to find out our room had been given away. The front desk said he had accidently given it away before he realized they were 100% booked and was in the process of sending me an email (as if I can check an email while driving across Dallas at night). I asked if he could find me another Marriott property nearby given, I have 25+ years of loyalty to Marriott and 450+ nights. He called his manager. After a few moments of discussion (which included talking about rooms that weren't clean which brings up a whole host of other questions), I was told since it was a ”computer glitch” and ”latency issue” the manager nor Marriott had no obligation to help me of my family. He had already told me he didn't change the system to 100% occupancy... not sure that that has to do with the computer when that is human error. All I asked was to simply find me another Marriott (i.e. pick up the phone). I was polite and calm the entire time. They declined. My wife (who has MS and can barely walk) and kids took our luggage into the parking lot and drove next door to a non-Marriott hotel hoping to find a room. They only had a single room, so I put my disabled wife and kids in that room and rolled in 2 cots for my kids. The manager overheard me discussing with the front desk clerk about my experience at the Aloft down the street. She came out and asked if there was anything she could do for us. I told her no, we were just hungry and tired. She offered to go get us dinner. I declined and told her I would go get some burgers or something for everyone after getting my wife and kids settled. I had to find another hotel room for myself after all. After being in the room about 10 mins we got a knock on the door. It was the manager with 5 burgers and fries from Wendy's. My wife was almost in tears. Aloft should hire that manager away from the competition. And I have no status and asked them for nothing. I tried to pay her repeatedly and she refused to take my money. I then drove down the street looking for a place for me to stay and found a Residence Inn. They ended up having a Queen Suite that my entire family could have stayed in had the Aloft manager and her clerk had enough courtesy to pick up the phone. But they weren't ”obligated” as they stated. I ended up staying in a 2-bedroom suite by myself and paying for 2 hotel rooms, over $550 + tax, all due to the Aloft's lack of courtesy and empathy. Ironically enough, I work in software. These days every major corporation can only use buzz words like ”customer 360” and ”personalized experience” when describing the wants and needs for their consumers. But this experience with this particular Aloft and leadership (or lack thereof) only proves that what took 25+ years of loyalty to build between me and Marriot can be severely damaged in a matter of minutes simply due to the fact of someone

The beds, pillows, and sheets were so comfortable. I had one of the best nights sleeps ever. The room was really clean and unique. Loved the design. The only thing was they didn't straighten up the room while we were out. They just changed the towels. I know some hotels do that now to save on cost but sometimes you like it when the cleaning fairies 🧚♀️ come and you come back to your beds made. To be honest...it didn't bother me. We will definitely be staying at Aloft again.

The hotel was nice. The only complaint I have it that I had my Do Not Enter/ Do Not Disturb (not sure which it said) hanging on the door when I went to the store. They entered anyway! I had money left out on the counter and other valuables that I didn’t have put in the safe bc I didn’t have time to throw it in there. They shouldn’t have entered if I put the sign on the door that said don’t smh

Had pleasant stay. Beds were comfortable, but was able to hear some noises from other rooms.