Hotel berhampiran Misericordia Church, Arraiolos

First the good. Most of the staff are very nice. The bar and restaurant area are pleasant and so is the pool area. Water pressure in the shower is good. However, this is not up to 4 star standards. The rooms are dated. The doors don't fit properly and there are gaps. It is the first time I have seen a shower curtain over a bath in an hotel in many years. The TV is a very small free standing TV. There is a terrace but it only has one chair. On our second day after housekeeping had been we were faced with stained bath towels, we took them back to the housekeeping room but there was noone there so we swapped them with unstained ones. Certainly not acceptable in any class of hotel. The restaurant is nice and the food is good, but only buffet. Breakfast is extremely noisy because the hotel caters to coach parties and conferences. The breakfast food is nothing great but ok. The pool area is nice but although there is a member of staff in the pool bar area you have to get dry and dressed to go into the hotel to get food and drinks, not really great for a supposed 4 star hotel. The pool also was full of flying ants,/mosquitos on the first day, although there were a few less on the second day.

We had spent 3 nights at this Hilton and we got a top rate service, starting from the reception, with Moises, Raquel, Davide, the room services are excellent, as the different restaurants, where I remember just Celso, Diogo, Paolo. The breakfast display is amazing. The rooms large with excellent beds, plus free cover parking for gold members. If in Evora don’t look around this is the place.

Fomos numa viagem para descontrair e conhecer a cidade de Evora com reserva de duas noites com pequeno almoço incluído neste hotel. À chegada ao Hotel reparamos que o interior do mesmo (Piso 0) estava com um cheiro a esgoto que percorria o resto do hotel incluindo certos quartos. No check in demos de caras com uma rececionista antipática (Teresa Mira) e que nos cobrou apenas uma noite. Passado alguns minutos deu conta que tinha errado e nós procedemos ao resto do pagamento. Ao chegar ao quarto, reparamos que as cortinas eram velhas (assim como todo o hotel). As luzes dos corredores também se mantêm ligadas durante a noite fazendo com que entre luz de noite para o quarto, pois por cima da porta tem uma parte de vidro. O pequeno almoço é básico mas diversificado e sempre igual. A piscina assim como o espaço exterior é agradável. O hotel nao possui restaurante nem bar para comer ou beber durante o dia. No penultimo dia, o cartao de acesso ao quarto foi cancelado ao qual a mesma rececionista disse que nós nos estavamos a aproveitar de nao pagar a segunda noite quando nos mesmo ja tinhamos feito o pagamento e com ela !! Os pontos positivos deste hotel é a localizaçao e o parque privativo.

We had a delightful stay in this grand hotel. It is within the historic city walls of Evora. It allows for easy exploration of the historic city on foot. The hotel is clean and well cared for. Our sleeping rooms were large and well decorated. Our rooms overlooked the beautiful pool area, though unfortunately extended rain kept us from using the pool. The front desk and bar staff we friendly and informative about Evora and the hotel. We appreciated that in addition to Portuguese they also English. We appreciated the availability of covered parking. The included breakfast was tasty, fresh and generous.

We spent a wonderful seven nights at the Convento in May. We booked directly with the hotel and requested an upper floor room (there are only ground level or first floor rooms in the new part of the accommodation) which we were given. It was quite far from the reception (room 149) but was quite a big room with a balcony looking over the countryside and sun in the afternoon which was fantastic (and pushed up our daily steps quota!). The location of the hotel is perfect for those looking for a peaceful break. Évora is easily reached by taxi (average about 10€) but it's also worth giving the two on site restaurants a try. Be aware that it's best to reserve well in advance and the more informal Italian option wasn't open every night during our stay. The bar also does food but the one night we used this we had to wait a very long time for the food to arrive (not so much of a problem in the wonderful surroundings of the Convento, but still...). This is overall a 5 star property but there were some aspects which we thought required attention. As others have mentioned, you will need to book a time slot for your breakfast. There seemed to be frequent coachloads of mainly American tourists who all took breakfast during the earlier slots so you should bear this in mind. It didn't really bother us but we had to take a slot nearer to 09:00 every day which might be an inconvenience for some. We requested a kettle for our room as well as cups but had to ask three times before they were delivered to us. Towards the end of our stay we were pleasantly surprised to receive a complementary bottle of the house espumante. We really would recommend taking one of the wine tasting sessions and the short guided tour of the Convento. Apart from the fantastic location, the superb grounds and pool plus everything else we have mentioned, the 'fifth star' at this accommodation is definitely the staff who were always smiling and ready to help/offer advice when needed. Muito obrigado a todos.

Not a great start but did get better through the 4 days. Our arrival was frosty, especially madame manager who couldn’t crack a smile for her customers. Next it’s a 4 star hotel that wanted payment for the room upfront. Then they didn’t accept Amex and finally, laundry service was suspended but they could give us the details of do it yourself launderettes in the town. Not a good start to our expensive stay. That said we had a very nice bungalow, well maintained and a nice cool retreat from the blistering summer heat. Great shower pressure, comfortable beds. All the important things for a vacation. The weird process of having to book specific times for breakfast and dinner didn’t make much sense, especially since there were never more than 4 tables occupied for the times we were there. Could be a process still in place from the pandemic. The jewel was the roof pool and solarium. A lovely place to chill after tourism. The staff we engaged with were very nice and helpful. It’s a shame our initial experience was tainted by management and some obscure policies you’d not expect for a hotel with 4 stars.

Wir hatten einen wundervollen Aufenthalt in Evora und haben uns das MouraSuits Hotel gebucht. Der Check-In war super freundlich und wir durften unser Zimmer sogar eher beziehen als angegeben. Das Hotel bietet einen extra Parkplatz, sodass wir auch keine Probleme hatten unser Auto abzustellen. Wir hatten ein Superior-Room für 2 Personen mit Blick auf den Pool. Das Bad ist wunderschön ausgestattet mit einer Regendusche. Der Pool ist auch angenehm kühl gewesen, aber nicht zu kalt. Das Frühstück war ein Traum. Wir konnten uns unsere Eierspeise dazu bestellen ohne Aufpreis, es gab diverse frische Säfte sowie Käse und Wurstaufschnitt, Gepäck etc. Wir kommen auf jeden Fall wieder.