Hotel berhampiran Arcade Invaders - Escape Room, Asturias

Buen hotel el con muy buena atención, limpio, con aparcamiento y tranquilo a pesar de estar cerca de la autovía. En mi caso, fui en grupo y solicitamos una habitación más para re ubicarnos porque al final venía un viajero más, más tarde que el grupo, y no hubo problemas, es más nos querían mandar a la camarera de planta por si las camas estaban deshechas, ya que nos habíamos tumbado después del viaje. Un detalle esas pequeñas cosas. Habitaciones renovadas y buen buffet desayuno.

Hemos estado alojados de sábado a domingo. En la habitación sólo estuvimos a la hora de ir a dormir sobre la 1.30 de la mañana, momento en el que percibimos un fuerte olor a tabaco que provenía tanto de almohadas como de sábanas, así como una mancha de ceniza en la sábana bajera. Por la mañana le comunico el problema a la chica de recepción, que me dice que tendríamos que haber dicho algo a la 1.30 de la mañana y se nos habría cambiado de habitación, a lo que yo contesté que desconocía que eso se podía hacer a esas horas intempestivas. Al lo haber ningún responsable la única solución es no cobrar el parking, y me dicen que si mando la foto de la sábana alguien se pondrá en contacto conmigo para darme una solución a mayores. Nadie se pone en contacto y vuelvo a insistir y la respuesta que se me da por parte de gerencia es que no hay solución que dar ya. Hemos pagado por una habitación que no estaba en condiciones. Vaya servicio de limpieza. Y vaya forma de dejar contentos a los clientes. Ya sé a dónde no volveremos cuando vayamos a Oviedo. Tampoco al sercotel ciudad de Oviedo, que es lo mismo.

Muy bueno el parking es 10€ la Noche. Y no hay restaurante para cenar solo desayuno. En verdad está muy bonito el hotel. La gente muy amable. Un ambiente súper confortable en el patio

Lo primero es que el hotel está en un magnífico sitio, soy minusvalido y voy en silla de ruedas el hotel está totalmente adaptado para nosotros, la habitación es muy amplia y permitirme decir que muy bonita, el servicio de limpieza estupendo, los recepcionistas excelentes muy amables y resolutivos, la comida muy buena. En mi primera experiencia en este hotel ha sido maravillosa y seguro que volveré a él. Recomendable 100%

We booked this hotel due to its location not far from Real Oviedo football ground. We visited Oviedo for my son’s birthday and to go to football match. Room was triple deluxe room which was large enough for the 3 of us. Bathroom was large and more than adequate. Shower very powerful. Toiletries included, including toothpaste and toothbrushes. Beds were comfortable and wardrobe large enough for what we needed. Cafe in the hotel was nice and very reasonably priced. Staff in cafe and on reception were lovely Downside - air conditioning did not work in room and when I spoke to reception they said that it had been turned on - it seems that this is centrally controlled and even though we turned room temperature down to 16 and turned fan high, we could not get the air conditioning to work which meant the room was far too hot and I slept approx 8 hours over 3 nights due to the heat. Another issue was we were shocked to discover there were no tea and coffee facilities in the room - we have never been to a hotel that did not provide tea and coffee and we found this a huge let down

A fabulous building left from the hand of God by the town hall. You will enjoy excellent rooms, views (if there is no fog) good - depending on the room-. I understand that the location is not central, but Oviedo is not a big city, and in a short time you are anywhere, on foot. What is a pity is that the building has not been turned into a tourist destination (France or Italy would put it in the guides), leaving it to wither in isolation. We already know that Calatrava does not finish a work without anger, and the promise that the cover would move was not fulfilled. But the building is spectacular. The downside, without a restaurant in a hotel of such category, forces you to make plans away from it. People, room, cleanliness. Good Elevators should improve, bootlenecks occur. Place, not centered, but you can walk to the downtown in 10'

The hotel as a whole is a beautiful place in a wonderful location. The first impression was great. Friendly and welcoming check-in. However, once details come up and they are not resolved, it becomes annoying. Rooms lack basic amenities like tissues, cotton buds, cotton pads, nail file (amenities that are standard in a 5 star hotel). The same room types, which cost exactly the same per night, differ in the amenities that are available in some and not in others. We have 3 rooms of the same category. For example, there is full body mirror in room 203. But a mirror in room 202. (Same room type.) There is a long full-length mirror in 203 and 103 and there is none in 202. There is also a coffee maker in 202 but not in the other 2 rooms.. these are small insignificant details. The biggest problem is not the lack of amenities but the lack of attention because there is not enough staff. It's really a ”one man show”.... In the F&B areas. At the reception... no one answers the phone when you need reception and the coffee at breakfast only comes after breakfast has already been served... feel sorry for the poor staff, they are overworked. However when you need something done in the room... you can call and call, they might apologise but no other solution is given other than a room move. Which on a holiday is not very practical. The bathroom blinds in room 202 are damaged, no one even tries to fix it. In room 203 the windows do not open (faulty) maintenance does not check the condition... only solution is a room move... it would be nice for at least a gesture of finding a solution... I hope the people in charge read this because the place is beautiful, it has a lot of potential and it would be nice if other future guests could enjoy it and not be annoyed by small details that add up and become a burden during the stay.

I was only planning on staying one night, I ended up staying for three! My room was so comfortable and peaceful, and it had the most gorgeous view of the water and the castle. It is located near stunning beaches, lovely nature, and the incredible beauty of Northern Spain. I loved my stay here and I look forward to returning one day soon!