Hotel berhampiran Paisano (Vértice Geodésico), Asturias

The hotel is quite adequate, that is, if you are there for sightseeing. No frills, the basics and it works nicely. But, well, the evening staff at the bar/restaurant (2, 20 somethings--males) have some major educating on restaurant service. The first night our bill was missing the wine on our bill---and as a former manager, I immediately brought this to his attention. He and his coworker thought this to be quite funny---not knowing enough Spanish, I didn't quite know what they were saying to each other, but he re-did the receipt to include them. The second night my husband and brother-in-laws meals were not included on the receipt. Also, at one point we wanted to order more drinks, and our table cleared, and waited and waited and waited, finally from where we were sitting, I stood up only to see the two coworkers fully engrossed in a fashion website on the computer! Got his attention after quite a bit---he brought the drinks but our table (both nights) never got cleared before we left. We were pleasant and smiled through both nights thinking it might make a difference, sadly not. We observed others there and their treatment was also the same. I wouldn't want him and his coworker to lose their jobs, but, some MAJOR training in customer service needs to be done. If it wasn't for the restaurant snafu, We would have given this place a solid 4 stars. But, because of the restaurant service issues ONLY, we will only give it a 2.5 out of 5 stars.

Lo primero es que el hotel está en un magnífico sitio, soy minusvalido y voy en silla de ruedas el hotel está totalmente adaptado para nosotros, la habitación es muy amplia y permitirme decir que muy bonita, el servicio de limpieza estupendo, los recepcionistas excelentes muy amables y resolutivos, la comida muy buena. En mi primera experiencia en este hotel ha sido maravillosa y seguro que volveré a él. Recomendable 100%

Es un hotel con dos estrellas sin pretensiones de deslumbrar; cumple su misión si vas a Oviedo con la intención de pasar unos días de turismo. A 12 minutos andando de la catedral y del casco antiguo de la capital, lo cual es una ventaja por no estar metido en el medio del mogollón turistico. Limpieza, desayuno buffet sin extravagancias pero con un notable muy alto. No hay aglomeración por ser un hotel pequeño. Por encontrar un pero, como otros hoteles, a partir de las 19:00 h carece de personal en recepción, lo cual puede ser una pega sería bajo algunas circunstancias. Cuando vuelva a Oviedo, contaré con ellos.

Hemos estado alojados de sábado a domingo. En la habitación sólo estuvimos a la hora de ir a dormir sobre la 1.30 de la mañana, momento en el que percibimos un fuerte olor a tabaco que provenía tanto de almohadas como de sábanas, así como una mancha de ceniza en la sábana bajera. Por la mañana le comunico el problema a la chica de recepción, que me dice que tendríamos que haber dicho algo a la 1.30 de la mañana y se nos habría cambiado de habitación, a lo que yo contesté que desconocía que eso se podía hacer a esas horas intempestivas. Al lo haber ningún responsable la única solución es no cobrar el parking, y me dicen que si mando la foto de la sábana alguien se pondrá en contacto conmigo para darme una solución a mayores. Nadie se pone en contacto y vuelvo a insistir y la respuesta que se me da por parte de gerencia es que no hay solución que dar ya. Hemos pagado por una habitación que no estaba en condiciones. Vaya servicio de limpieza. Y vaya forma de dejar contentos a los clientes. Ya sé a dónde no volveremos cuando vayamos a Oviedo. Tampoco al sercotel ciudad de Oviedo, que es lo mismo.

A fabulous building left from the hand of God by the town hall. You will enjoy excellent rooms, views (if there is no fog) good - depending on the room-. I understand that the location is not central, but Oviedo is not a big city, and in a short time you are anywhere, on foot. What is a pity is that the building has not been turned into a tourist destination (France or Italy would put it in the guides), leaving it to wither in isolation. We already know that Calatrava does not finish a work without anger, and the promise that the cover would move was not fulfilled. But the building is spectacular. The downside, without a restaurant in a hotel of such category, forces you to make plans away from it. People, room, cleanliness. Good Elevators should improve, bootlenecks occur. Place, not centered, but you can walk to the downtown in 10'

Have no hesitation in staying here whilst visiting Oviedo. Modern building with fantastic staff who are very proud of their city, they are extremely helpful in advising god places to visit, eat and drink so that you can fully appreciate this lovely city. Comfortable bedroom , good reception areas and underground car parking. Would definitely stay here again on our next visit.

The hotel as a whole is a beautiful place in a wonderful location. The first impression was great. Friendly and welcoming check-in. However, once details come up and they are not resolved, it becomes annoying. Rooms lack basic amenities like tissues, cotton buds, cotton pads, nail file (amenities that are standard in a 5 star hotel). The same room types, which cost exactly the same per night, differ in the amenities that are available in some and not in others. We have 3 rooms of the same category. For example, there is full body mirror in room 203. But a mirror in room 202. (Same room type.) There is a long full-length mirror in 203 and 103 and there is none in 202. There is also a coffee maker in 202 but not in the other 2 rooms.. these are small insignificant details. The biggest problem is not the lack of amenities but the lack of attention because there is not enough staff. It's really a ”one man show”.... In the F&B areas. At the reception... no one answers the phone when you need reception and the coffee at breakfast only comes after breakfast has already been served... feel sorry for the poor staff, they are overworked. However when you need something done in the room... you can call and call, they might apologise but no other solution is given other than a room move. Which on a holiday is not very practical. The bathroom blinds in room 202 are damaged, no one even tries to fix it. In room 203 the windows do not open (faulty) maintenance does not check the condition... only solution is a room move... it would be nice for at least a gesture of finding a solution... I hope the people in charge read this because the place is beautiful, it has a lot of potential and it would be nice if other future guests could enjoy it and not be annoyed by small details that add up and become a burden during the stay.

I was only planning on staying one night, I ended up staying for three! My room was so comfortable and peaceful, and it had the most gorgeous view of the water and the castle. It is located near stunning beaches, lovely nature, and the incredible beauty of Northern Spain. I loved my stay here and I look forward to returning one day soon!