Ulasan ERMASS Athens

Jawapan daripada Pihak Penginapan: Thank you very much for your detailed feedback.We are truly pleased to hear that you enjoyed your stay, especially the cleanliness, our 24/7 front desk service, the modern facilities, and the rooftop terrace with its beautiful views. It is always rewarding to know that our guests appreciate the comfort and effort we put into the hotel.Regarding the neighborhood, we understand your concerns. As in any major city center, guests are advised to remain attentive to their personal belongings, particularly in busy areas. That said, our hotel operates with 24-hour reception and security measures to ensure our guests feel safe and supported at all times.We sincerely appreciate your comments and hope to welcome you back again in the future.

Jawapan daripada Pihak Penginapan: Thank you very much for your kind feedback. We’re delighted to hear that Thanos at the front desk made your check-in quick and pleasant, and that you enjoyed a clean, tidy, and quiet room.We’re happy to know you had a pleasant two-night stay and truly appreciate you choosing ERMASS. We hope to welcome you back again in the future.Kind regards,ERMASS Team

Jawapan daripada Pihak Penginapan: Thank you for your wonderful feedback! We’re delighted to hear that you found ERMASS to be convenient, comfortable, and well located, and that our reception team made you feel welcome with their warm and helpful service.Your recommendation truly means a lot to us. We hope to have the pleasure of welcoming you back again soon.Kind regards,ERMASS Team

Jawapan daripada Pihak Penginapan: Thank you very much for taking the time to share such a detailed and balanced review of your stay at ERMASS. We truly appreciate your thoughtful feedback.We’re delighted to hear that you enjoyed our central and convenient location, the comfort and practicality of the apartment, the mini-kitchen, and our rooftop garden. It’s also wonderful to know that nearby transport links, local restaurants, and mini-markets made your stay easier and more enjoyable.A special thank you for your kind words about Thanos and Konstantina. We are very proud of our team, and it means a lot to know that their hospitality, local tips, and support positively contributed to your experience.Regarding the surrounding area, we understand your comments and appreciate you sharing them. ERMASS is located in a lively urban neighborhood where the energy of a big city meets the charm of its historic character. While it is a central and well-connected district, we always recommend that guests use main streets at night, as they are well-lit and busy. Please rest assured that the hotel itself is safe, with 24/7 reception and security, and many modern hotels and businesses operate in the area.Thank you once again for choosing ERMASS and for highlighting both the positives and areas for awareness. We hope to have the pleasure of welcoming you back to Athens in the future.Kind regards,ERMASS Team

Jawapan daripada Pihak Penginapan: Thank you very much for your kind review! We’re delighted to hear that you enjoyed the room, found the rate good, and were satisfied with the service provided by our reception team.A special thank you for mentioning Mr. Thanos — we’re truly proud of our team, and it’s wonderful to know that his assistance and the early check-in made your stay even more comfortable.We look forward to welcoming you back to ERMASS in the future.Kind regards,ERMASS Team

Jawapan daripada Pihak Penginapan: Thank you so much for your lovely review and recommendation — we truly appreciate it! We’re delighted to hear that you found everything very clean and that our daily housekeeping made your stay comfortable.It’s wonderful to know you enjoyed the modern furniture style in your room; our team put a lot of care into creating a space that feels stylish, relaxing, and practical for every guest.We’re also glad to hear that the location worked well for you and that you found restaurants nearby. Our central position places guests right where the energy of a big city meets the charm of its historic character, making it easy to explore Athens with convenience.We look forward to welcoming you back to ERMASS for another enjoyable stay!

Jawapan daripada Pihak Penginapan: Thank you for sharing your feedback. We’re pleased to hear that you found the room clean and tidy, appreciated our friendly front desk team, and enjoyed the convenience of being close to the subway station.We understand your comment regarding the neighborhood. As with any central urban area, we recommend taking usual precautions at night. Please rest assured that ERMASS provides 24/7 security to ensure a safe and comfortable stay for our guests.We truly appreciate your comments and hope to welcome you back to ERMASS in the future.Kind regards,ERMASS Team

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful review! We’re delighted to hear that you loved your stay and enjoyed the comfort of the apartment, the well-equipped kitchenette, and our convenient location.It’s also great to know that our team made a positive impression — your kind words truly motivate us to keep providing the best possible experience.We look forward to welcoming you back on your next visit to Athens!

Jawapan daripada Pihak Penginapan: Thank you so much for your kind words and for choosing ERMASS Modern Living Apartments for your stay in Athens. We’re delighted to hear that you enjoyed the comfort of our rooms, the quality of the bed, and especially the service provided by our excellent staff — we’re very proud of them.It’s also wonderful to know you appreciated our central location and the rooftop terrace, which indeed offers a special touch for our guests to relax and enjoy the city.We truly look forward to welcoming you back for another comfortable and memorable stay.Explore, Recharge, Live Athens.Kind regards,ERMASS Team

Jawapan daripada Pihak Penginapan: Dear Ling,Thank you very much for sharing your experience with us. We’re delighted to hear that you enjoyed your stay at ERMASS, especially our rooftop space with its fresh air and relaxing atmosphere, as well as the convenience of the nearby bakery. It’s wonderful to know you appreciated these highlights of your visit.We also acknowledge your comments about the neighborhood. Omonia is a historic and central part of Athens, where the energy of a big city meets the charm of its historic character. While the area is evolving, it offers excellent access to key landmarks such as the Acropolis, Monastiraki, and the National Archaeological Museum. For your peace of mind, please rest assured that our property provides 24/7 security to ensure a safe and comfortable stay.Your feedback is truly valuable, and we look forward to welcoming you back for another memorable experience — Explore, Recharge, Live Athens.Kind regards,ERMASS Team

Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your experience with us.First and foremost, we sincerely apologize for the inconvenience you experienced regarding the hot water. We completely understand how frustrating it must have been to wait multiple times, especially late at night, and not be able to shower or rest comfortably. This is certainly not the level of service or comfort we aim to provide.The issue you encountered was due to a temporary technical malfunction affecting the hot water supply on that floor. However, this does not excuse the delay in resolving the matter or the fact that you had to come down to the front desk multiple times. We are especially sorry that you could not find a staff member at one point — this is not in line with our 24/7 reception policy, and the matter has already been addressed internally with our team.We are glad that the room change resolved the issue and that you were finally able to enjoy a proper hot shower. At the same time, we truly regret that the inconvenience affected your sleep and overall experience.Please rest assured that the technical issue has been fully checked and resolved to ensure it does not happen again.We genuinely appreciate your feedback, as it helps us improve. We hope you will give us another opportunity in the future to provide you with the seamless and comfortable stay we strive to offer all our guests.Kind regards,ERMASS Team

Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your detailed feedback about your recent stay at ERMASS. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the multiple inconveniences you faced.Your concerns are taken very seriously, and we are genuinely disheartened to learn about the cleanliness and maintenance issues you encountered. Finding dried stains, insects, or broken items in a guest room is absolutely unacceptable, and we want to assure you that immediate steps have been taken to address these incidents with our housekeeping and maintenance teams. This is certainly not reflective of the standards we hold ourselves to, and your comments will help us prevent this from happening in the future.Regarding the sauna and gym facilities, we understand your disappointment. These amenities are indeed mentioned as coming soon on our official website, and we regret that this was not made clearer to you during your booking process or at check-in. We’re currently in the final phases of completing these facilities, and we’ve updated our communication to ensure this information is more visible for future guests.We also appreciate your note about the inconsistency between rooms. ERMASS is a boutique hotel, and while each room has a unique design, we recognize the importance of consistency in quality and amenities. Your feedback has prompted us to conduct a full review of our in-room standards.As for the local area, we completely understand that Omonia can feel overwhelming, especially to first-time visitors. However, it is one of the most central and historic parts of Athens — a place where the energy of a big city meets the charm of its historic character. Our location offers convenient access to many major landmarks, and we do provide 24/7 security at the hotel to ensure all guests feel safe and supported.We’re truly sorry that despite our team’s efforts — and we’re grateful for your kind mention of Chris — we weren’t able to turn your stay around. Your recognition of our rooftop area is appreciated, and we’re glad it offered a brief moment of comfort.We hope you might consider giving ERMASS another opportunity in the future. We are actively working to improve on every point you mentioned, and we would love the chance to provide you with the high-quality experience we aim to deliver to all our guests.Wishing you safe and pleasant travels ahead.Kind regards,ERMASS TeamExplore, Recharge, Live Athens.

Jawapan daripada Pihak Penginapan: Thank you for your kind review. We’re happy to hear that you enjoyed your stay, found our staff helpful, and appreciated our rooftop.We look forward to welcoming you back to ERMASS.Kind regards,ERMASS Team

Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are sorry to hear that your stay did not fully meet your expectations. Please accept our sincere apologies for the inconveniences you encountered during your visit.We’re glad to know that you found our staff friendly and helpful, and we especially appreciate your kind mention of Peter — we will be sure to share your comments with him, as our team takes great pride in offering attentive service.We are sorry for the discomfort caused by the mosquitoes and the technical issues that required you to change rooms. This is certainly not the experience we aim to provide, and your comments have been shared with our maintenance and housekeeping teams to prevent similar situations in the future.Regarding the location, while Omonia is a lively and central area of Athens, it is also one of the city’s most historic districts, offering easy access to major attractions. It is an area where the energy of a big city meets the charm of its historic character. Rest assured, the safety and comfort of our guests are very important to us, and we provide 24/7 security within the property.We do appreciate your positive note about the in-room amenities, such as the Nespresso machine, and we’re glad this added some comfort to your stay.Thank you again for your honest feedback. We hope you might consider giving us another opportunity in the future, so we can provide you with a smoother and more enjoyable experience.Kind regards,ERMASS Team