Hotel berhampiran Institut' DERMed Spa, Atlanta

호텔 직원이 너무 친절하여 만나는 사람마다 다들 인사하며 안부를 묻습니다. 다만 아침 식사 메뉴가 한정되어 있어 오랫동안 머무르는 손님은 조식이 지겨울 수가 있네요. 맛은 좋아요

I use this as one of my main home away from home stays when traveling for business in ATL. It is clean, the staff is amazing, professional, friendly and helpful. It was super busy this week, way more than usual but the staff greeting at the front desk each day was pleasant and welcoming. The noise level though loud on the ground floor was muffled by the time I got to in my room so I was able to work, sleep and enjoy my stay for the week. The mattress is comfy and pillows are awesome. I had room service one evening, the service and food were both great. I will definitely be a repeat customer as the location is perfect to make getting to work when I am at the ATL office quick and easy. Would be nice if there were other places to eat in walking distance but there are a lot of options just a couple miles down the road so not so bad. Loved my stay and look forward to my next trip coming soon.

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

房間非常舒服，給我換到了7樓，elite member 吃的早餐也不錯，可以自己點，水果也很豐富 唯一美中不足的是，wifi每天都得重新連接，這個建議如果可以整個入住時間都穩定就好了 其他的都不錯

Bilik pertama kami mempunyai bilik mandi yang kotor, jadi saya memberitahu dan mereka menaik taraf bilik kami. Apabila kami pergi keesokan harinya, seorang pembantu rumah berkata mereka menjumpai paip di dalam bilik dan mengenakan kad saya tambahan $300! Saya tidak melakukan apa-apa jenis paip di dalam bilik atau dengan saya tempoh untuk perkara itu jadi saya katakan perkhidmatan yang teruk!

The from desk people were great! However, I left the do not disturb hanger on my door before I went out and when I came back it was inside my room. I didn’t want housekeeping to come. As a solo woman traveler, had I been in the room that would’ve been an uncomfortable and potentially unsafe situation. The photos were taken prior to checking out (I always try to clear the trash and consolidate the dirty towels to make clean up easier).

Hotel representative referred us to a nearby restaurant for delivery (Metro Diner) and we never received our food, we were left with an $82 bill for food we never received & the hotel could only apologize. Hotel parking is hectic, parking availability is limited. Hotel room should’ve came with a microwave.

套房，門一關，卧室很安靜。早餐也不錯，有蔬菜色拉，雖然簡單，但夠了。停車場是酒店的，很安全。據説別的酒店是公共停車場，有車輛被盜現象。

There was very little positive about my four days at this hotel. The first issue is it took changing three rooms changes before we found one that was clean. The first room the air conditioner didn’t work, and the floors had not been mopped. The second room, the carpet was flooded and I stepped into wet carpet after I took off my shoes. The third room had all the art taken off the walls, the bathroom sink did not drain, but they had no other rooms to offer me and the area was sold out. The 6 o’clock breakfast in the morning was never on time and the coffee was called three out of the four mornings. The staff was pleasant enough but short on solutions. I stayed at this hotel in the past, and it was perfectly fine, but in the last 12 months, it has gone considerably downhill. Stay with caution.

攜程訂的這類房間，必須避開三樓，進去一股子所謂的煙味，立馬要求換房間，前台説，這層樓很多人抽😅……。 酒店衹有隔壁的小火車去機場，行李多或者碰到雨天，還是不太方便的。