Hotel berhampiran Terminal West, Atlanta

Hotel representative referred us to a nearby restaurant for delivery (Metro Diner) and we never received our food, we were left with an $82 bill for food we never received & the hotel could only apologize. Hotel parking is hectic, parking availability is limited. Hotel room should’ve came with a microwave.

Used this hotel as a base to explore Atlanta and locations further out in North Georgia. I was travelling alone so tended to spend a lot of time in the room of an evening. I would say it was a fairly average experience and things were fine but I had expected a little more from the Sheraton brand. Photographs of communal areas like bars, restaurants and pool look far better online than they do in real life. Simply put, the hotel looks a lot nicer in pictures. My room had a slightly stale smell but the biggest issue I had with the aircon/heater. I couldn't change the temperature because it was broken and it couldn't seem to be fixed. Sadly that meant it was never quite right, either too cold or too hot and I had an engineer visit the room two or three times. One night, the mental cover panel hadn't been reattached properly and fell off in the night - unsurprisingly giving me an almighty scare! I don't remember being offered a new room (I *could* be wrong about that) and I don't particularly remember the desk staff being keen to help and get the issues sorted. In fact, they didn't seem delighted whenever anyone went to speak to them. Almost like the front desk was just part of their day job and they were juggling several other things - so probably not their fault. That did change in the evening when they seemed to have friends visiting in the lobby - music playing from phones and loud conversations. This didn't massively bother me, but I could see it being intimidating for someone looking to visit the front desk. Location was close enough to the tourist district (Centenntial Park, World of Coca-Cola etc) to walk but the area around the hotel feels a little run down. I'm never one complain about situations that can't be helped, but I think this hotel may be local to a homeless shelter and that meant quite a few people pitching very near the hotel. I don't think there was one occasion coming to and from the hotel on foot when I wasn't approached for money/food etc. One of these times was slightly nervy as the man became quite insistent and aggressive when I said I couldn't help. Generally, and this may be just me not feeling confident and knowing the area, I don't always feel ”safe” walking back to the hotel after dark. That may just be me! Lots of food options nearby though, so well located for that. Had a rental car and the parking facilities are good. All in all, it was fine but I've stayed at far nicer Sharatons and the pictures available perhaps offer a higher impression than the reality. With a little more effort and sharpening up service, customers would feel much more welcome. The aircon and heater issue was a frustration and I didn't really feel like it was taken very seriously. I personally wouldn't stay again as I like to spend time at my hotel but it was certainly a cheaper option than other hotels in the area, so it would be good for someone using it purely as a base looking for value for money.

The Fairfield Hotel was a perfect place for me and my Family to stay while in Atlanta visiting family and friends. We will definitely stay here in the future......We'll done

I didn’t read the reviews as I ended up in Atlanta unexpectedly after good old Southwest cancelled my Austin flight & Atlanta was my only option to get back home. I’m glad I didn’t anyway because I probably wouldn’t have booked it but I have nothing but good things to say about my 1 night stay. The neighbourhood probably isn’t the best but I wasn’t here to sightsee The shuttle came quickly & the journey from the airport took less than 10 mins The hotel was bright and clean & the lady on reception was very friendly & welcoming. She acknowledged my IHG platinum status & I was checked in very quickly I had room 616. It was spotlessly clean, modern & comfortable with all the hoped for amenities. Fridge, hair dryer, microwave, coffee maker, iron etc. It was also quiet & the air conditioning unit was good as I like a cold room. Clean bathroom with a great shower. Breakfast this morning was also excellent. Bacon, eggs, muffins, pancake machines, juices. They also have free coffee & tea available all day. Didn’t use pool as it’s chilly but it looked clean The lady at reception this morning let me keep my room a few hours longer & was also really lovely. Everyone I encountered smoked & said good morning. As a lone British female stranded in Atlanta I felt safe, comfortable & welcome & I would happily stay again should the need arise Ps I didn’t see any homeless people sleeping in the lobby?!

El hotel está alejado del aeropuerto el personal SÚPER AMABLE la cama cómoda el desayuno básico NO TIENEN TRASLADO AL AEROPUERTO me molesto mucho que en mi búsqueda de hotel marque hoteles con transporte al aeropuerto y me salió en la lista eso es un problema de el sistema de trip me costo el taxi 60 dólares por que había tráfico pero la vuelta sin tráfico un Uber fueron 30 por la cual no lo trip debe controlar que la información de transporte sea correcta

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

Bilik pertama kami mempunyai bilik mandi yang kotor, jadi saya memberitahu dan mereka menaik taraf bilik kami. Apabila kami pergi keesokan harinya, seorang pembantu rumah berkata mereka menjumpai paip di dalam bilik dan mengenakan kad saya tambahan $300! Saya tidak melakukan apa-apa jenis paip di dalam bilik atau dengan saya tempoh untuk perkara itu jadi saya katakan perkhidmatan yang teruk!

Nice new hotel. Very clean breakfast was ok.Great location lots of food and shopping centers.