Hotel berhampiran Lapangan Terbang Auckland (AKL), Auckland

Nestled in superb locations, the hotel offers not only convenience but also serenity.The staff’s service was beyond impeccable, the room exuded cleanliness and order, and the overall ambiance created an idea setting for both relaxation and deep concentration.

Lokasi hotel sangat strategik, berhampiran dengan Universiti Auckland. Selepas turun dari kereta api di Stesen Waitamata dari lapangan terbang, saya hanya perlu berjalan kaki ke Britomart untuk menaiki bas kira-kira empat atau lima hentian, dan perhentian bas betul-betul di hadapan hotel. Terdapat banyak perhentian bas berdekatan, menjadikannya mudah untuk ke mana-mana. Proses daftar masuk di hotel berjalan lancar. Walaupun ramai orang mendaftar masuk pada sebelah petang, keseluruhannya sangat teratur dan efisien. Kakitangan kaunter penerimaan tetamu juga sangat mesra, malah bertanya sama ada saya pernah menginap di hotel mereka sebelum ini. Saya beritahu mereka saya pernah menginap di Cordis Lapangan Terbang Antarabangsa Beijing, tetapi ini kali pertama saya di sini. Sebaik sahaja melangkah masuk, saya terhidu bau pewangi hotel, yang sememangnya sama seperti di Cordis Lapangan Terbang Antarabangsa Beijing. Kemudahan bilik semuanya sangat baik, tilam sangat selesa, dan terdapat banyak soket pengecasan. Wi-Fi hotel juga sangat pantas. Peralatan mandian berkualiti tinggi, dengan bau yang menyenangkan. Pada musim luruh yang kering ini, penggunaan losyen pelembap membuatkan saya berasa sangat selesa. Sarapan pagi di Cordis Hotel memang terkenal, dan apabila saya tiba di restoran pada waktu pagi, memang terdapat pelbagai jenis hidangan yang kelihatan sangat menyelerakan. Mungkin disebabkan jet lag, perut saya masih terasa seperti jam empat atau lima pagi selepas makan, jadi saya tidak makan banyak. Secara keseluruhan, tempahan melalui Ctrip kali ini memang sangat berbaloi. Perjalanan yang selesa ini membuatkan saya sangat gembira dan tenang.

I stayed at Auckland Harbour Suites for five days. Overall, the hotel offered a good location and comfortable facilities. However, I experienced an incident that I feel is important to share for the awareness of future guests. On the third day of my stay, I noticed that my insulated winter pants (thermal trousers) were missing when I wanted to use them. My wife and I searched the entire room thoroughly, including under the bed sheets, but we could not locate the item. We reported the matter to the front desk, and they acknowledged the issue and informed us that they would look into it. I also mentioned that I was not accusing any staff member and that there was a possibility I might have misplaced it. Despite continuing our search later that night, the item was still not found. The winter pants are quite bulky, padded, and lined with thick beige synthetic fur, making them easy to recognise and unlikely to be overlooked. When we returned to our room the following day, we found that the winter pants had been placed on the dining table. I took photos as evidence. Upon inquiry, the front desk informed us that the item had been found under the bed sheet. I found this explanation difficult to believe, as the pants are large and easily recognizable. While I chose not to argue further, I strongly suspect that the item had been taken out of the room and later returned. While I cannot determine exactly what happened and prove this without further evidence such as CCTV footage, I believe this incident serves as a reminder for guests to take extra care and be mindful of their personal belongings during their stay. I hope the hotel management will take this matter seriously to prevent similar experiences for future guests and to ensure that similar situations do not occur in the future.

The room itself is very old, the windows were also poorly cleaned. However the rest of the hotel is nice and updated including the spa and pool area. Overall it was a decent stay, however I would only go back for the spa and not stay there again.

Pleasant-appearing hotel. Staff generally friendly. However we were unable to get dinner in the main restaurant on the evening we arrived, because of some social event. Thankfully a member of the lobby staff kindly left us in town in his car, as a mitigating action, at his own expense. As a resident of a 5 star hotel I would expect to be able to get dinner in the main restaurant after travelling all day. With children in tow we were disappointed, but grateful to that member of staff. The social event seemed to be more important than servicing the needs of resident guests. The lobby was quite cold to sit and have bar food. The Japanese restaurant wanted to ensure that we were aware that it was costly, and got the impression that they didn’t want to serve us. I understand that these things happen, but not in a 5 star hotel. The experience made us feel a bit dismissed, definitely not what a 5 star hotel should be making guests feel like. Also, the bar shut to residents at 10.30 on the Saturday night. The option was to go to my room, order room service, and stay there, not sure if I would have been allowed downstairs with a room service drink? The lobby was busy with residents after the international rugby match, and so it seemed odd that everything was being closed up so early, and giving resident guests no option to have a drink in the lobby after 10.30pm. Is there a concern of anti-social behaviour with residents of a 5 star hotel?I don’t have great expectations but this put me off, and I have no interest in sitting in my room having a drink. It just didn’t feel right for a 5 star hotel, and if paying residents want a drink after 10.30 they should be able get it. Weekends away are precious and this didn’t feel like a 5 star experience I’m afraid. Also, a plumbing problem meant that the toilets on the ground floor were not working and the shower in our room had very little water pressure to have a shower. I understand that these things can happen, but I’m afraid it just fed in to the prior experiences listed above. Thanks

這家酒店位於奧克蘭市區偏北位置，屬於公寓式酒店，設施比較齊全。房間內配有洗衣機、微波爐、烤箱和電熱爐，適合多日入住或希望省錢可以自己做飯，整體硬件很新，條件不錯。 但辦理入住時需要特別注意以下幾點，我自己踩的坑分享出來，避免後續客人遇到同樣問題： 1️⃣ 買能打國際電話＋上網的電話卡 2️⃣ 提前完成Check in 3️⃣ 所有人姓名都填完整 4️⃣ 保存好酒店備用郵箱 具體我同步下： 1️⃣ 前台並非24小時服務 酒店在非工作時間（如晚上）是無人值守。我當天下午6:30到達時，前台已關閉，衹能通過門上留下的聯繫電話（國際長途）聯繫工作人員。因此建議提前確認到達時間，儘量在工作時間內抵達。 2️⃣ 必須提前完成網上 Check-in 酒店會提前發送郵件要求填寫入住訊息。請務必填寫所有入住人員的完整姓名，即使攜程預留的名字，如果不錄入也是查不到的，衹能查到網上登記的姓名一致。我當時衹填寫了一位入住人的名字，導致工作人員電話查詢訂單時無法匹配，影響辦理入住。就一定要我發郵件自己確認。 3️⃣ 建議準備可打國際電話的電話卡 如在非工作時間抵達，需撥打門口提供的電話聯繫工作人員。我自己撥打之後，還請攜程幫我，可是攜程衹能嘗試幫忙，但是最後聯繫到公寓和發郵件的還是自己，不過攜程態度好，有積極幫忙處理。建議提前準備可以撥打國際電話並可上網的電話卡，以便及時溝通和收發郵件。 4️⃣ 留意酒店備用郵箱 如郵件溝通出現問題，可嘗試聯繫酒店的預訂郵箱（通常為 reserve@ 開頭的郵箱，攜程裏面有），響應會更快。工作人員電話裏面給我念了一個郵箱，有錯。 總體來説，酒店硬件設施不錯，但入住流程需要提前準備和確認。建議大家出發前完成所有網上手續，並保存好酒店聯繫方式，以免晚間到達時影響入住。

I had a wonderful stay here! The front desk staff were incredibly friendly, welcoming, and always happy to help. The room was clean and very well equipped. The kitchen had everything I needed, and having a washing machine was extremely convenient. One of my favorite features was the spa bathtub, and it was perfect for relaxing after a long day. Overall, I had a great experience and would definitely recommend this hotel to anyone visiting Auckland. Thank you for the excellent service!

Very nice hotel with good location and convenient free parking. However two requests to fix malfunctioning fridge failed to materialise in anything. Every morning just around 8am a cart would also roll around outside my room making a lot of noise and waking me up.

Location is very convenient and walkable, and staff was nice and accommodating. Parking costs an additional NZ$15 per night. The room windows had no screen so flies would come in, and the room bathroom emitted a strong toilet smell. No separate hair conditioner provided. Room has high ceilings, and there is a kitchen outside but also can heat water, microwave food, and toast bread inside the room. Good in-room beverage selection too.

Location was good, apartment was cleaned, you just need to provide your own soaps/shampoos and face wash towels.