Terokai Ulasan Tetamu Hotel di Austin

Hilton Garden Inn Austin University Capitol District
4.3/5103 Ulasan
Austin City Center
Came to town for a concert and chose the Hilton for its proximity to Moody Center and lovely photos of the property. From the moment we pulled in and were greeted by the valet staff, to checking in with Chris Hartfield (sp?) at the front desk, we knew we’d picked the right place. Chris was very welcoming and even worked to get us into a larger room which was not available online. He was so kind, gave us information to help us with our evening around town and made us feel at home. Our room was clean and spacious, the decor was nice and beds/bedding was very comfortable. We chose to take a Lyft to the event but took a nice walk thru Austin on the way back to enjoy the city. Highly recommend and wish we could have stayed longer.
Hilton Garden Inn Austin North
4.1/5100 Ulasan
The room layout is very aesthetically pleasing. The tea was tasty. Carter at the front desk was very helpful and explained everything I need to know as well as the dinner hours and procedures after I inquired about them. Overall very good experience.
Hilton Garden Inn Austin NW/Arboretum
4.4/5101 Ulasan
Di Austin dari Dallas untuk upacara peringatan 2 petang. Menelefon semasa saya meninggalkan rumah untuk meminta waktu daftar masuk lebih awal bagi membolehkan kami menukar pakaian. Atendan sangat sopan, ceria, dan suka menolong. Kami mendaftar masuk pada pukul 1 tengah hari dan sampai ke rumah pengebumian dalam banyak masa. Terima kasih!
Hilton Garden Inn Austin Downtown/Convention Center
3.8/5103 Ulasan
Austin City Center
Thanks to an “Alexander “ (if that is even his real name) my hotel guest experience went from a 5 to a one star. Honestly if I could give zero stars I would. This particular front desk agent “Alexander”, I am guessing works either mid shift or evening shift because the times that I have spoke to him. He has answered the phone. They have all been 1 PM or after, He is very rude and has a terrible attitude. When he answers the phone, he simply says “Hilton Garden Inn.” Very monotone very unwelcoming. He does not thank you for calling. He does not mention his name literally no greeting whatsoever he doesn’t even say hello. I am ashamed to have spent my money to be treated and such an unjust way. This person is very condescending and sarcastic! Instead of answering your question, he will literally cut you off and continuously, keep repeating “How May I help you”. I seriously hope that this guy is a no type of leader ship position because if Hilton standards have been degraded for customers to feel unwelcome, to be talked to rudely, and sarcastically and mistreated, then I don’t want to stay here any more. Not to mention I don’t know if there is a high turnaround rate for this property or what the deal is but no front desk agent or Valet seemed to have knowledge of any questions that were being asked. They are doing a job blindly and have little to no training. Just embarrassing whoever the GM is of the property to have agent representing the company as a whole like that.
Hilton Garden Inn  Cedar Park Austin
4.5/599 Ulasan
I had the best time at this property. The supervisor and restaurant/bar management was so kind and attentive. I truly enjoyed my time here and will come back any and every opportunity I'm able to. The staff and management go out of their way to make sure you have the best experience. I would recommend Hilton Garden Inn in Cedar Park always :)
Hilton Garden Inn Austin North-Near the Domain
4.5/597 Ulasan
Good location, newer hotel. Large suites

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