Hotel Holiday Inn Express di Austin

Staff has been exceedingly friendly and accommodating as much as hotel policy can allow. Rooms are clean and location is very close to the hub of downtown, regardless of being a block from the homeless shelter. Hotel is safe clean and a decent deal for the location.

2성 호텔이라는데 LA 3성보다 더 싸고 좋습니다. 방도 넓고 실내 시설도 상당히 좋았습니다. 다른 지역의 홀리데이인도 괜찮은지 궁금하네요

Great location to the venues we needed to go to. The room was clean. The AC worked well which was important because of the heat outside. Friendly staff, no issues. Room was cleaned and stocked in a timely manner. Delicious Y'alla burger food truck close by.

On March 24.2023, I made an online reservation for my children and I to stay at this hotel from April 7-9th to celebrate Easter holiday with our family in Austin. My children, 1 adult and 3 minors (2 yr old twin girls) drove an Uber from Houston, Tx to this holiday inn express & suites Austin South with luggage, etc. had no other means of transportation. Showed up at this hotel. Raining and very cold days. Weather was horrible. I called the hotel to let them know that I’m at Sam’s Club sent my drivers license, sent my credit card that I used to pay for our suite, sent the receipt, etc so they can check us in and give my adult 26yr old daughter the key so they can dry up and warm the twins until I got there in 30minutes to an hour at the latest. Nicholas was very kind! He helped the girls, after reviewing and confirming all the required ID, confirmation receipt,my personal phone call, my license that I sent them, my credit card information the staff gave my daughter the keys so they can go into room that I had already paid for weeks before. Jessica Cougart was the only one who had a personal problem this day. She grabbed the keys from my daughter and said even though my phone call and documents were confirmed, she needs me there physically until she would allow them to our room. Mind you, drove an Uber hours away on this very cold and rainy day to Austin. No other means of transportation. She made my children wait in lobby in front of the hotel front desk with my 2 yr wet twin girls. When I showed up, I provided the same confirmed documentation& asked Jessica if I can get corporates contact info. She immediately took this personal canceling my stay stating that she doesn’t feel that their hotel is the right hotel for us to stay in and cancelled our stay even though I kindly asked her not to. It is Easter weekend & it would be difficult to find another hotel. She refused to give me anyone’s number but her own direct business card & phone number. She stated this is a franchise& the owner is too busy so if I have a problem or complaint it needed to go to her only. She stated there was no one above her that she is the regional manager. When another staff member tried giving me corporate info she cut them off&said no. I could not believe how cold and heartless Jessica was acting this day. Even if she was having a personal bad day, being a “manager” working with families and children, you should be more professional and kind. I prayed for this lady asking God to forgive her praying her day goes better so no one else goes through what my children and I had to go through & be treated the way Jessica treated us as if we were inferior to her. I have stayed in other holiday inn express& suites in other locations and have never received such cold and unprofessional service, especially coming from a “manager”. I felt ashamed for her and felt sorry for any staff below her. My children & I ended up walking down the street cold and wet, twins hungry& crying in

房間乾淨，服務周到

Lokasi adalah sempurna untuk apa yang kami perlukan. Hotel ini bersih dan banyak tempat letak kereta disediakan. Saya benar-benar tidak boleh bercakap banyak tentang kemudahan kerana kami tidak memerlukannya. Tiada tuala di dalam bilik kami tetapi mereka cepat membawanya. Secara keseluruhan saya memberikan tempat ini 5

Welcome to the brand new Holiday Inn Express & Suites Austin Airport East, where we feature the new and improved Formula-Blue 2.0, which engages guests with first-class amenities and crisp décor through a fresh, modern, high-tech design. We are ideally located less than 2 miles from the Austin Bergstrom International Airport (AUS) and we are proud to be at such a prime location providing easy access to the Circuit of the Americas, COTA, for the big races and Downtown Austin for your UT games at University of Texas! Our travelers can discover a diverse experience that Austin emulates from being The Live Music Capital of the World at 6th Street to the upcoming Tech City Giant with companies such as Tesla, Samsung, Tokyo Electron, Cyrus One and many more! Our amenities see to it that we add value to your life during your travels. Stay in shape with our 24-Hour Fitness Center and wake up to a clean and fresh free hot breakfast with many options to choose from. Forgot your boarding pass? Quickly print one out at our 24-Hour Business Center! If you plan on staying a while, take advantage of our around the clock laundry facility. Stream your binge worthy obsessions on our 55" flat screen HDTV's in every room so you don't miss out on the latest trends and mends during your travels.