Hotel berhampiran Sanger Learning Center, Austin

I arrived at the Stephen F Austin Royal Sonesta at 2am after a delayed flight. It took 20 minutes for me to check-in due to issues with the hotel computer system. It might have been worth the wait, because I was upgraded to a suite. But I'd say that the suite was quirky: two rooms, nice furnishings, but no amenities. For example, the bar area in the living space had a sink but no accessories or drinks that you might expect to find on a bar. I fell asleep at 3am, and was woken at 8:45am by construction noises directly behind my bed. The noises included loud voices, drilling, banging, and scraping. Even with top-of-the-line ear plugs, it still woke me up. When I reported this issue via text message, the hotel manager looked into it instantly. He was on my floor talking to the hotel engineers by the time that I left my room. The manager recognized that I was the guest who had complained about noise, and apologized. He let me know that the work was supposed to be completed later in the day, and expressed sympathy for my rough morning. The manager set me up with some perks that made my stay more enjoyable and made up for the bad experience. So, all's well that ends well. The rest of my stay was good, especially because the hotel was in a really convenient location -- walking distance from my business meetings, restaurants, and tourist sites.

Kami menginap di Hyatt Regency pada malam perkahwinan kami sungguh luar biasa! Kami berharap mungkin ada sampanye atau sesuatu yang istimewa kerana ini adalah malam perkahwinan kami, tetapi secara keseluruhannya masih merupakan pengalaman hebat. Kami mempunyai pemandangan dan layanan hebat sepanjang malam di sana. Pasti akan tinggal lagi!

We opted to stay on Rainey based on what Rainey was like in the past. However, we didn’t realize that this is the new site for redevelopment in Austin, so a lot of the charm of Rainey is being replaced by high-rises. The hotel did provide early plugs in the room to help block out construction noise, and for that I was super thankful. The hotel sent the typical welcome text earlier on check-in day. We checked in online and opted for a digital key because we’d arrive after midnight, and wanted to go straight to our room. Upon arrival, our digital key didn’t work at the garage or at our room. We went back to the lobby and waited a while without anyone coming up to help. After yelling “hello,” to try and get help, an employee came to the front desk. It wasn’t the typical welcome, as they seemed kind of put out about us being there - but hey it was 3 am so I can overlook that. After getting us regular room keys, I asked if my digital key would work now too. They shared that the digital key system was new and had not been working. The welcome text really should have mentioned that. The room smelled off when we arrived - almost like BO. Possibly it was from someone cooking onions in a nearby room, but it was just as pungent then next morning.. When we got the “how was you stay text”, we mentioned the smell. The front desk staff was helpful and offered to have housekeeping go by and freshen the room. When we arrived back at the room that evening, there was an aerosol odor-ban food smell remover spray on the table. Nothing else was done and the room smell was just as bad. Same smell on the day we departed. Our room was on the 16th floor so possibly other areas were not as bad. If you do opt to stay here, it is not terrible. Set your expectations lower as it is more like a Choice Hotels brand stay than a Hilton family stay. Also if you reserve the one bedroom king and plan to have your kids stay on the sofa bed, know it is not paid out like some other Homewood suites. The sofa bed is the same, but the only way to access the bathroom is via the bedroom. Also, the sink and vanity are not separated from the bedroom by a door and the shower is the old tub insert shower combo. So if your kids are teens and stay up later like ours do, just get two rooms. The place really needs an update all around to be up to be we usually experience at a Homewood. Hopefully it is up for one soon as the location is great. We’ll be booking at the Hilton instead when returning to Austin, though.

Stayed for one night for kids sports tournaments in town. Check in was simple and parking is free on sight. The room had a fridge and microwave so we could keep snacks handy. Location is perfect in central Austin, only about 10min to get anywhere. It’s an older hotel with updated areas, so it’s not going to be stellar but it was perfect for what we needed.

The staffs are nice and helpful. Well managed rooms as well.

Unfortunately my husband and I will not choose to stay at this hotel again. (We stayed recently overnight in late March, 2023, before catching a plane the next day.) Pros: the staff working the Night Shift upon our arrival was courteous and tried to be helpful, and the morning breakfast was acceptable. However this did not make up for the hotel’s shortcomings which were numerous—as I will outline here. Cons: (1) the microwave had no plate and was therefore unusable until shortly before we checked out, when at last someone located a replacement plate. (2) the carpet was dirty with visible stains (3) the window shade would not open properly (4) the very heavy dishwasher door fell open unexpectedly several times, once hitting me (hard!) on the leg. (this was especially concerning since the dishwasher is installed in the entrance to the room and one must walk past it to enter or exit the room) (5) the dishwasher leaked water onto the floor, posing a slipping hazard (the water was hard to see ) (6) there were unsightly yellow stains on the bedding of one bed (7) no toaster was provided (8) the water coming from the two faucets smelled and tasted like mold. After returning from our trip we outlined all of these problems in an email message to the manager on duty, but we have never received any sort of reply from him. (We tried to reach him several times by phone before we left the hotel, but he could not be reached)

酒店有商務車可以到機場接送，非常實用。提前30分鐘聯繫酒店前台，在機場出口專門的停車位等着就行。早晨非常實用，蘋果甜

Was very pleased. The cleanliness was very surprising. I didn't expect much but was very pleasantly surprised with my stay. Will be staying with them again. Thank you for a good stay.

Este me encanta el servicio la atención todo no e tenido mala experiencia

The check-in and out was smooth. Our stay is ok, the room is quite small but bed is comfy. The breakfast option was nice but the next day, we woke up a bit late, we joined buffet breakfast at 8:30AM but most of the food were gone and was not replaced. The location is good, near N. Lamar Ave and I-35 which is accesible to Downtown Austin.