Hotel berhampiran Load Logistics and Administration, Azcapotzalco

First stop of our honeymoon was at Courtyard Vallejo. I told them before to make sure everything goes smoothly. They couldn't care ess. We arrived late in the evening and had to get up at 4am to catch our balloon ride over Teotihuacan. Sadly we found black hair in the bed (we are both blonde). Removed it. Found another one. Removed it. Found another one. Removed it. Found 15 more in the bed, found even more in the bathroom as well, stains on the linen and the pillows. I went to the reception demanding a quick room change, got denied but someone should come and change the bed linen. I went back to the room, after 30 min I called the reception. 10 min later a guy came and took photos, he didn't speak English so called the reception. I got asked if I wanted the bed linen to get changed. ***? Seriously? That's what I was waiting for for 45 minutes now. The guy left and came back after another 15 minutes with ”fresh” bed linen. Changed everything and left. We checked the bed, another ~10 black hairs in the ”fresh” bed linen and stains on one of the ”fresh” pillows. We cleaned it ourselves as the hotel didn't seem capable of doing so (and we didn't wanted to lose another 1-1,5h). That's not what we expected from the start of our honeymoon. The hotel failed to meet minimum standards, declined room change and the ”solution” didn't make it any better while stealing precious sleeping time. I don't want to clean hotel rooms at 11pm, I want to sleep when I have to get up at 4am. To be honest, I don't want to clean hotel rooms at all. As a titanium I haven't seen something like that in hundreds of stays and this is the first time I've ever asked for a compensation and an apology from the hotel. So far the responses haven't been appropriate at all. I added pictures (just my pics, my wife has more) from before and after the linen change and some from the bathroom. The room itself and the hotel were in okayish condition, it didn't feel new at all (as some wrote here) and definitely not inviting. We chose the hotel due to the location nearby the airport kind of enroute to Teotihuacan. Would never return by any means. If you like clean rooms and/or service in general don't come here.

Wow! Quite an experience! I arrived early on my first day and the front staff was able to put me in to my room at 9:30AM, which I appreciated since I had just arrived from a red eye flight. During my stay I frequently felt as if I was their most important guest, their staff greeting me with a friendly ‘Hola’, proactively giving me sweet drinks during breakfast, keeping my coffee full, and offering their assistance. Their maid staff was equally awesome, every day they mopped(!!!) the bathroom floor and replaced towels without even being asked. I didn’t even think that I made that much of a mess! It was extra appreciated with hotels cutting the majority of service with COVID. Don’t get me wrong, it is initially a little confusing finding my room due to the elevators/floors, but they escorted me to my room to ensure that I found it. There was also an odd issue with the fire alarm going off on my first day 5 minutes before my alarm was set to go off anyways.

Nos hemos quedado en varias ocasiones cuando venimos a CDMX. Normalmente bien, detalles pero cosas normales. Llegamos en esta ocasión, nos tocó una habitación remodelada pero hubo ruido toda la noche, como si arrastraran cosas, o estuvieran trabajando, además, en el muro de la habitación se oye un sonido extraño, se marcó a las 4 de la mañana a recepción y nos dijeron que la habitación de a un lado estaba vacía y que era imposible que hubiera ruido, que no podían ayudar. Ni siquiera lo vinieron a revisar o algo. No pudimos dormir en toda la noche. El ruido del muro continúa.

Not the perfect scenario but my flight landed into Mexico City at 1.20 am. I arrived at my original hotel that was having technical issues their PMS system was down so they could not check people in or out. They recommended this hotel for being safe and nice rooms. I arrived at the hotel and the doorman/bellman was perfect. But upon trying to check in the night auditor Juan would not allow me to check-in for a reservation I just made online 5 minutes before I approached the front desk so I could check-in. He advised to come back at 3pm. There was no solution provided to offer to check me in a day early. No offer of checking in early is an additional fee. No option of lets change your reservation the third party. He was kind of rude about it. I also had to ask for my passport back once he refused check-in. Service is obviously questionable in the overnight staff. Juan did not apologize or offer to call a taxi after he refused service. I will never recommend this hotel to anyone that is paying for their room. And then did not offer a refund or any compensation.

En recepción en un momento que baje me tope con dos hombres en recepción haciendo check in. yo baje a pedir alimentos. En la madrugada escuche ruido, yo seguía despierta y al acercarme a la puerta note que uno de los señores de la recepción tenia una tarjeta en mano y abrió mi puerta, por suerte tenía seguro. Fueron 4 ocasiones que el y el otro tipo intentaron ingresar a mi habitación, lo peor es que la llave si abría el cuarto. solo la bloqueaba el seguro y tuve que poner sillas y mesas para bloquearla, me Moria de miedo, y ni pensar en llamar a recepción por que pensé que tuvieron que ver, como sabían que estaba sola? por que abría su llave?. Tuve que llamar aun familar que fuera por mi. Fueron las peores horas de mi vida. Nada seguro ni recomendado.

公寓式酒店，就在馬路邊。但沒有明顯的標誌和大堂。衞生衹能一週一做，平時自己打理。有簡單的灶台。統一公寓管理，總體設施配置比較低，性價比還行。

還不錯的酒店

Illiana fue muy linda y servicial. Gracias illiana! El hotel es justo para el precio, limpio y en la hubicacion que necesitábamos. Hahahahahahahshahshshsyydfkif. Djdujrje djebfbf djfjf f ejrjrjrjr r rjeirjejjfjrir e. Ejeieiejejeiijei

I stayed here for one week. The hotel is attractive and very clean. The rooms are large. It's a shame the restaurant isn't better, because that's where they lose stars. I ordered room service one night, french onion soup and caesar salad. The soup that they sent wasn't french onion. It had fish in it and no onions. The caesar salad was drowning in dressing, so much so that it was inedible. Another morning, I walked to the restaurant and spoke with a waiter to order breakfast, which is included, for room service delivery. He took the order happily and told me 10 minutes. 30 minutes later, it hadn't arrived. I called room service. They acted like they had never heard of the order. I ordered it again. I was reminded that breakfast is included but tipping is additional. Yeah, I tipped the guy that brought the fish soup and drowning salad. Clearly, it didn't help the service.