Hotel berhampiran Tatsumihara Park, Azumino

The staff and service were very appreciated. We forget some stuff in the room and the hotel staff tried so hard to find it and gave us back despite we already check out. The room was clean and comfortable. The location was very close to the train station with a few minutes walk. We really appreciated our stay and will visit again for sure. 😊

Simple and great hotel, look old but it is more to a classic woody design. Specifically giving a thumb up to their customer service, not calculative at all, full patient and smile is always with them even do we checking at the late night. The room is clean and big, but the only bad thing is the sound proof of the room have to make some improvement… 3-5min walk to the nearest 7-11 convenient stall for your supper. English and Japanese style breakfast.

Hotel situado a cinco minutos de la estación de tren, cosa que facilita, como en todo Japón, el acceso a restaurantes, autobuses y otros servicios de necesidad. Exento de adornos se distingue por su carácter práctico, adecuado para una estancia no muy prolongada en la ciudad. Habitación limpia y aseptica, camas de 1,30 cm. Ofrece desayuno no muy atractivo para el huesped occidental. Estrictos hasta el rigor en cumplir la hora de entrada a la habitación.

This was a stopover hotel for our tour of Japan. It's well-located, walking distance to the railway station. The hotel carpark is small and we ended up in a garage about a 7-minute walk away. (10-minute if you have luggage.) We ended up in the executive floor. The rooms were all right in size. The major plus is the 14th floor executive lounge. We were there on New Year Day but ALL the restaurants that looked decent said they would only allow us in with reservations. We had not expected that. Fortunately, we had a good fill at the lounge, went to MacDonald's (across the road from the Railway Station) for a burger and then returned to the Lounge to top up with drinks. Although it was near the closing time for the lounge, still the staff topped up the food. Breakfast was pretty good. But the dining area is somewhat small. So we had to wait 10 minutes. They do have a picnic arrangement, which was pretty charming. Staff were friendly, things worked. Yes, I would recommend this.

北松本駅から歩いてホテルに行きました。７分？歩いて到着です。フロントの女性は笑顔もあり不快な印象はありませんでした。部屋は、最上階の松本城が見えるお部屋でした。特に夜の松本城は最高にきれいでした。部屋の広さは、少し狭いですが料金から考えると妥当だと思います。大浴場は、小浴場と言った感じです。５人も入れば満員です。しかもコロナ対策が全くしていませんでした。朝食の食事処ですが、バイキング形式でトングなどを使用するのですが、コロナ対策が中途半端でダメ出しです。きちんと入り口にデカデカと手指消毒・使い捨て手袋の使用・マスク着用と明記してありません。使い捨て手袋などは何組かは使用していませんでした。従業員も知らん顔。おまけにマスクもしていない夫婦もいてびっくり。こんな時期なので衛生面には気を使った方がいいと思います。夕食は、松本駅周辺まで歩きましたが意外と近かったです。

The hotel location is very good close to train station and bus station across the street. Also, provide breakfast and free drink. It really value for money even the room is small but don’t usually stay at hotel all day so it’s ok.

When I booked the hotel, the reviews made me think that it would be good but not amazing. However I was really disappointed. Although not terrible, this hotel was below my standard. Within a short walk to the amazing Matsumoto Castle, the hotel seemed like a nice historic place to stay and enjoy. The hotel itself is rather plain and uninteresting. The room was big but not cozy or really comfortable. The elevator smelled like gasoline as did the basement floor where the women's bath is located. The public baths are small and uninteresting as well. We did not eat dinner here. The breakfast buffet was good. Now, on to the service. Although not rude, the service was cold and overly rule oriented. Although I realize the check-in time is 15:00, most places will not hold on to this dogmatically and to the minute. In other words, if the room is available then let your guests settle in. On this day it was raining, constant and hard, so most guests were cold and wet when they arrived as we were. At 14:10 when I asked if our room was ready the lady at the front dest pretended to check her watch and just no, please wait until 15:00. She didn't check if rooms were ready, but rather preferred the strict rule and have guests, many with children, sit around cold and wet in the lobby. Rules are more important than your customers. I don't agree with that. It is below my standard. On to breakfast, schedule to start at 6:30. We arrive at 6:28 and the lady (different lady) rather aggressively told us to go sit in the lobby rather that stand and wait for 2 minutes. That 2 minutes before 6:30 seemed very offensive for her. So when it came to parking no person came out to greet us or help us. Not normal or good. However I parked in front and headed in, then I was approached and told that I should not park there. Not sure why, but I asked where and was told that there is a parking lot around the corner. So I headed out to the car and started to move when I was approached and told that the parking lot was full. So I asked where I should park and was told that sorry the parking lot was full. So can I stay here? No. Where? the parking lot is full. So where do I park? The parking lot is now full, maybe some people will leave. I got fed up and just walked back into the hotel. A man then said that if I give him my key he will move my car when more spaces open up. Thank you. The next morning, my car was still there, had not been moved, and other cars were parked around me. That was not good reception. Below my standards. Dogmatic adherence to rules is more important than guests. Politeness does not hide that. Below my standards. Disappointed I cannot recommend this hotel.

Less than 5 minutes walk from JR station, my moderate twin room is very spacious and comes with a work desk. Beddings are very comfortable and plenty of amenities are provided. They even have complimentary supper service at night. We didn't get to try the breakfast but they look great with a lot of varieties. This is a great place to stay in Matsumoto.

We stayed one night at this hotel as pat of a tour of Japan, mainly to visit Crow Castle, Japans oldest. The hotel was of a very good standard as were the rooms and the Japanese style breakfast was of a good quality, offering plenty of choices.. Would have liked to stay longer but we were moving on the fo,llowing day.

母と2人で10日間宿泊しました。 ホテルは綺麗で、お部屋も清潔で、ベッドも快適でした。 窓から見える山々も美しく、母も喜んでいました。 朝食も悪くはないのですが、 開始時間前から並び、 早く食事を済ませたい方々がほとんどで、時間をずらして遅めに行くと なくなってしまうメニューもありました。 お部屋に持ってきて食べて構わないシステムは大変有難いのですが、持って行ける品数が少なく、お味噌汁とかドリンクは持って部屋に行くのは大変です。 トレーに乗せてご飯やお味噌汁も持っていけると嬉しいです。