The Inns Bacolod by the Oriental

Hmm... where do I start? First, I'd like to give credit where it's due—the staff were friendly, helpful, and very accommodating. They definitely deserve 5 stars for their service. Unfortunately, the accommodations are in need of a major renovation. I had to pay extra for a blanket, and the one I received wasn't even in good condition—it had a tear. I also requested a hair dryer, but I was told I could only use it for one hour. As you can see from the photos, many of the furniture pieces need repainting, and the room itself looks quite worn. My air conditioner had ice building up on it, which made me think it probably needs cleaning or maintenance. The bathroom also had several issues. The toilet wouldn't flush properly, and there was no shower curtain, so water ended up all over the bathroom floor. I actually apologized to the housekeeping staff when I checked out because of the mess, even though it wasn't really my fault. Overall, this hotel just wasn't for me. It may suit other travelers, but I hope management takes reviews like this into consideration, especially since the location is actually excellent—it's only about an 8-minute walk to SM. Oh, and one last thing... I was a bit surprised to see a large poster in the lobby promoting HIV testing and screening. It caught me off guard and made the atmosphere feel a little unsettling. 😅

The staff was very accommodating. Facilities are ok except for the tv that doesn’t have cable connection and the pillows that hurt your neck and head. All in all, the experience was ok.

Its a wonderful getaway malinis naman mabango yung Linens. Subrang luma lang noong table under the tv daming crack and dents. Naka smart Tv natin hindi ka ma bobored dahil my YouTube. I like it kasi malapit sa SM, 15pesos lang each nasa SM kana wala pang 1km. Approachable naman mga staff, sya pa nag take photo sa amin since Valentines noong time na yon Include: toothbrush,Colgate,shampoo,soap,comb Which is wala sa iba.

The facilities and staff are great very accommodating too and the room was clean. I'll consider this hotel again if ever

Nice to stay with free breakfast. I will stay again in this hotel once back to Bacolod. All staff very friendly and accommodating.

The location is very convenient, as it’s close to the central area. The staff are friendly and accommodating to requests. The facilities could use some renovation—the air conditioning was very cold, but the towels should be replaced as they are quite old, and the blanket is too thin.

Reasonably maintained building, good water heater in both rooms I was at, reasonably fast and stable wifi, everyone was nice, professional an polite. was a comfortable 'home away from home' in Bacolod. Nice authentic filipino breakfast options for a 'foreigner' to taste some local food. Super central location. I was able to just walk everywhere.

good price for 2 with breakfast  , spacious room , accessible place. worth it.

I have mistaken this to another hotel so I was disappointed to know the hotel i desired advised I have booked a different hotel. The room was outdated and beds and chairs kinda old maybe needs repainted even the walls the ceiling. The hotel o booked in Manila way a lot better and more cheaper. Though the air conditioned was excellent the food was a fairly small serving but the staff are nice. Location wise accessible to the malls transport is easy. Value for money no would not stay again if their are other choices.