Hotel berhampiran Lopue＇s Department Store - Araneta, Bacolod

We were staying in this hotel for like 3 days last month. I thought they were just like the other hotels we have stayed at, where the employees and staff are doing well, polite, respectful to their clients, etc., but I guess I was a bit wrong. Moreover, it was my first experience from this hotel that every day we have to jump in or transfer to another room for so many reasons, and to be honest, we were integrally aggravated because we had to fix and gather our stuff again before transferring. That idea from them was too awful. Additionally, the first room that we were in was spacious, and we had our own cabinet, but when we were transferred to our rooms on the second and third days, I really didn’t like it because the room was too small; it didn’t have any cabinets or hangers to hang our clothes. We were paying the right amount of money per day, although it is very expensive and the hotel had no elevators, yet I don't know if they were providing or giving us small yet uncomfortable rooms considering that I availed of the room just like the first day that we were put into. Hence, the second and last rooms on our second and third days are really not reasonable.

The staff were helpful. Cafe had limited items but breakfast was good and reasonably priced. Location is not far from new government centre where you can find many good restaurants and bars. Facilities were limited. All in all, my stay was fine.

I love how clean my room was, I hope for new pillows. They were not fluffy enough. I had a good sleep though. The staff were also pleasant. I love the K9 named wattatops. I also would like to suggest to add fruit looks on your cereal for breakfast and more food choices for buffet.

I stay in hotels 200+ nights a year, both for work as a healthcare professional traveling around the U.S. and for leisure in Asia, where I live. In recent memory this is the ABSOLUTE WORST hotel that I have stayed in. Saying it is HORRIBLE is not an apt description. Think worse, MUCH WORSE. Staff were rude, insolent, indifferent and were the least representative of ”hospitality” that you could imagine. My wife and I were traveling separately because I was flying back home from the U.S. and she was coming from up island. We normally stay in a much better hotel each time I get back from an overseas contract, but our usual hotel was booked out. The hotel looked ”okay” on the website. Not in real life. Despite numerous emails and texts, one that very morning, about my wife arriving ahead of me and occupying the room the front desk staff made her sit in the lobby for 2+ hours because the room was ”Not ready”. The only thing that would have made this room ready was a wrecking ball. This hotel has set a new sub-standard of excellence. If you lowered the bar any further a snake couldn't slither under it. Grime, filth, rust, the bathroom vent fan hanging out of the ceiling, the room ”safe”, a shoebox sized box, didn't work, but no worries, it had been ripped from the wall previously, so you could just carry it with you under one arm. Just getting into the room was an adventure as the entry tile was buckled so that you couldn't open the entry door completely. You couldn't open the adjacent closet door either, but that really didn't matter since this hotel does not provide hangers. Really. No hangers. The pool, viewed from our room, might have been inviting to cool off, if it hadn't been for the lovely ”Frog Pond Green” hue of the water. We asked for extra towels and an extra pillow. Those come at a cost. The next day housekeeping took the clean (extra) towels out of the room, but left the dirty ones on the floor. Then the front desk called and said that we needed to pay the ”daily rental” for the extra pillow. Otherwise they would be sending someone up to collect it. After the 2nd night we'd had enough. Really, we would have shifted sooner but I was jet lagged from 30 hours of transit from the U.S. back home and, really, could it get any worse? Well, yes. Day 2 I awoke to find a construction worker on the access balcony outside our room's window. At 0605 hours. Peering in. Silly me. We were on the 4th floor, why did I need to worry about drawing the drapes. He smiled and waved. This would be a great place to stash your hated mother-in-law, worst enemy or evil boss. The staff seem to be taking their hospitality cues from binge-watching the PURGE movie series. The ONLY redeeming factor is the SM Mall located about 0.3 km away. So, you can always look forward to shopping. Like I said, the WORST hotel experience in memory. We fled. There are a few decent hotels in Bacolod. This is NOT one of them. Stay clear and far awa

My fiancee and i like this hotel since its clean and the staff are very much accommodating.. Foods are great too... Plus its near in Sm, baywalk downtown church and in port going to manila all in walking distance only..one thing im sure is were going to go back in this hotel again and again... Thank you so much Acacia Hotel for the good accommodation that we experience during our stay there.. Godbless.....................

When you book at this hotel, make sure it is perfect because all other requests are shut down. We assumed separate beds when we booked since their photo showed separate beds. When we came in closed to midnight, the lone receptionist said that's what we booked. We showed her the photo and said but that's that. We asked if she could transfer us to a room with separate beds since the hotel is not full anyway. She said she doesn't have authority to do so. Ok, so we were tired and not happy. Next we requested for extra comforter. The housekeeper said it's for an extra charge. What?! We paid for an extra bed but thr 3rd person in the room cancelled so we just asked for the comforter that was assigned for that paid extra bed. The housekeeper said that extra bed has no comforter. I said, what? Is that a joke?!!! So, I said just set up the extra paid that we paid for. So when he came in with all the stuff, we just took the comforter!!! Oh my goof!! There are plenty hotels in Bacolod,if you can... avoid this hotel. Location is ok, but unfortunately, service is poor

This hotel is not 4 star hotel at all! I dont know what kind of criteria they are looking but this is not a 4 star hotel. The worst stay ever I had in the Philippines. The hotel itself does not have an exhaust! When it is very hot outside, they turned on the air con full blast! in the ground floor and then in the room, other than that it would feel like a sauna. So we stayed here & booked for 4 days, the second night I wanted a refund because the room was firstly cold when the aircon is turned on when its hot it feels like you're in the sauna. This is where I even got more sicker, as I could not sleep due to the loud sound of the airconditioned! It was very unpleasant! We've moved rooms 3 times in this few days when we stayed. The first room was horrible; it was on the 4th floor! It was depressing! The bathroom was not cleaned at all! It was like one of the rooms that were not used for the last 3 years, the shower head was full of rust even the bidet! I would not even try to use it to clean my bum! It was even dirtier than my bum! Disgusting! So I complained about this & they told us to move to another room which was more renovated on the 3rd floor! This time it was ok! So we said we stay here but then all the shower head was also not nice & they had to change it! At night when using the shower, it started to flood, so I had to call the reception & at midnight the technician had to fix it! The restaurant had gone downhill as well. There are many waiters and waitresses just standing there and sometimes they dont have a clue! The food was OK. But I questioned the cleanliness of it! There was once at the restaurant during breakfast when the other table was finished and the customers left, the waitress just took all the plates and glasses and also the paper placemat & replace it with a new one without even cleaning the table! Disgusting! I called the attention of them & told them that they need to clean it as there was still some dirty stuff from the other customers. So they were quick splashed it water and wipe it with cloth. We also went for lunch once and the food served was cold, we complained but they said it was made new & I asked the waiter who served it to try because it was cold, so they had to give a new set of fries! Afterwards we dont eat here anymore as I felt that the food being served or made is not fresh! At one point i felt very sick as i could not sleep very well due to the loudness of the aircon & requested for a refund, they moved us to a matrimonial bed! At first we can try but then the last few days I really became very ill! Anyhow, we spoke to the General Manager and he even apologised and also gave him some suggestions! But he told me that they are still recovering from the pandemic! I also want to add that the business room is nothing like a business room it was like a storage room for luggage and cables were everywhere with 1 computer inside & charging you ridiculous peso for printing or scanning; the

This is a slightly down-at-the-heel place that could benefit by a touch-up. Don't let that put you off though. This resort/hotel has some of the friendliest, politest, helpful staff that I have recently encountered. I ended up here after an absolutely dreadful experience at another Bacolod hotel, which I had fled after the 2nd night of a 7 night stay. This was a breath of fresh air. Literally. It's outside the city, about 200 meters off the highway, the grounds are covered in greenery and the air was actually clean-smelling. Which is something if you've ever been in Bacolod. It is a bit isolated, and I strongly recommend having the Grab Ride Hailing app on your phone as taxis don't patrol here, but there is a shopping center 0.3 km (easy, flat walk) away. The on-site restaurant is decent and it's incredibly quiet and peaceful. It's a favorite spot for weddings and receptions, but all was quiet every night of the 4 night stay by 2000 hours. Again, what makes this place a gem is the staff. Really, why do you stay at a hotel, and why do you return to a hotel again and again? It's not necessarily the chocolate on your pillow or the brand name. It's the STAFF that make your stay. This is a hotel where the staff will MAKE YOUR STAY (Sorry, had to go all Dirty Harry there). Really though, great value, peaceful, quiet. Recommended.

The location is near the hospital where my father was confined. The place is accessible and located in the city center. The staff are friendly and accommodating. You will feel their warmth welcome. Nice place and clean. I will recommend it to my friends and family. We'll surely visit once we get back to Bacolod City. Good management and well trained staff. You will feel at home. I hope that they will also include breakfast in their service....

We stayed for 2 weeks in GT Hotel because our hometown was affected by Odette and there was no electricity, everything was very good until the last hours of our stay where we were forced to check out eventhough we have scheduled a PAID extended stay. We were advised that someone will occupy the room. What infuriated me most was I wasn't told earlier by Wella the front desk officer at that time who even saw us went out of the hotel 2 hours before the check out, that they confirmed a booking though we already talked a night before that we are extending and paying for an extension of 2-3 hours. She called me to confirm our check out and I told her of our expected checkout as agreed the night before but I was told that we have to vacate the room at 2pm because someone will arrive to check in. They made it sound that there were no other family rooms other than ours than can be occupied even though the hotel was not really fully booked. We totally love the service of the other staff but this one incident made a huge negative impression to us. GT Hotel became our home for that two-week stay in the typhoon devastated province. Just so disappointed how were treated.