Hotel berhampiran San Sebastian Cathedral di Bacolod

We stayed for 2 weeks in GT Hotel because our hometown was affected by Odette and there was no electricity, everything was very good until the last hours of our stay where we were forced to check out eventhough we have scheduled a PAID extended stay. We were advised that someone will occupy the room. What infuriated me most was I wasn't told earlier by Wella the front desk officer at that time who even saw us went out of the hotel 2 hours before the check out, that they confirmed a booking though we already talked a night before that we are extending and paying for an extension of 2-3 hours. She called me to confirm our check out and I told her of our expected checkout as agreed the night before but I was told that we have to vacate the room at 2pm because someone will arrive to check in. They made it sound that there were no other family rooms other than ours than can be occupied even though the hotel was not really fully booked. We totally love the service of the other staff but this one incident made a huge negative impression to us. GT Hotel became our home for that two-week stay in the typhoon devastated province. Just so disappointed how were treated.

Theres no 🏞️ ng space which is very important...The building is old but the room was to huge .My family like it..

I love how clean my room was, I hope for new pillows. They were not fluffy enough. I had a good sleep though. The staff were also pleasant. I love the K9 named wattatops. I also would like to suggest to add fruit looks on your cereal for breakfast and more food choices for buffet.

This hotel is not 4 star hotel at all! I dont know what kind of criteria they are looking but this is not a 4 star hotel. The worst stay ever I had in the Philippines. The hotel itself does not have an exhaust! When it is very hot outside, they turned on the air con full blast! in the ground floor and then in the room, other than that it would feel like a sauna. So we stayed here & booked for 4 days, the second night I wanted a refund because the room was firstly cold when the aircon is turned on when its hot it feels like you're in the sauna. This is where I even got more sicker, as I could not sleep due to the loud sound of the airconditioned! It was very unpleasant! We've moved rooms 3 times in this few days when we stayed. The first room was horrible; it was on the 4th floor! It was depressing! The bathroom was not cleaned at all! It was like one of the rooms that were not used for the last 3 years, the shower head was full of rust even the bidet! I would not even try to use it to clean my bum! It was even dirtier than my bum! Disgusting! So I complained about this & they told us to move to another room which was more renovated on the 3rd floor! This time it was ok! So we said we stay here but then all the shower head was also not nice & they had to change it! At night when using the shower, it started to flood, so I had to call the reception & at midnight the technician had to fix it! The restaurant had gone downhill as well. There are many waiters and waitresses just standing there and sometimes they dont have a clue! The food was OK. But I questioned the cleanliness of it! There was once at the restaurant during breakfast when the other table was finished and the customers left, the waitress just took all the plates and glasses and also the paper placemat & replace it with a new one without even cleaning the table! Disgusting! I called the attention of them & told them that they need to clean it as there was still some dirty stuff from the other customers. So they were quick splashed it water and wipe it with cloth. We also went for lunch once and the food served was cold, we complained but they said it was made new & I asked the waiter who served it to try because it was cold, so they had to give a new set of fries! Afterwards we dont eat here anymore as I felt that the food being served or made is not fresh! At one point i felt very sick as i could not sleep very well due to the loudness of the aircon & requested for a refund, they moved us to a matrimonial bed! At first we can try but then the last few days I really became very ill! Anyhow, we spoke to the General Manager and he even apologised and also gave him some suggestions! But he told me that they are still recovering from the pandemic! I also want to add that the business room is nothing like a business room it was like a storage room for luggage and cables were everywhere with 1 computer inside & charging you ridiculous peso for printing or scanning; the

The room was very clean and comfy. I had an amazing stay however, I am a busy person and prefer to stay inside the room most of the time. I don't have much time in the world to go out and look for someplace to eat. I suggest you find someone to partner you in providing food for your guests especially during the night or early mornings. The staff were nice and accommodating, however, I don't feel any sincerity at all. They all look pleasant but boring, I suggest you should include in your training in teaching them to at least smile, after all, you are from the city of smiles. I was thinking they were only trying their best to be nice just for the sake of doing their jobs. They could have been more welcoming. Thank you for the excellent service though! :)

I decided to try this hotel again because the location was close to the port. While I found it better than my last visit it was still not on par with the best hotels in Bacolod. The good: - The hotel is clean - being attached to the SM Mall with lots of choices for food and shopping was great - Sleep quality was acceptable - water pressure in the shower was great The bad - breakfast was especially bad. No bacon, no egg station, the only juice was calamari’s- how do you provide a breakfast buffet in a tropical country with no mango or pineapple juice??? The coffee and tea is serve yourself. This simply does not compare to the breakfast buffets at the better hotels in Bacolod . The no longer provide individually bottled water in the room. Instead it’s a large bottle that at least in my room was not marked as filtered, so I went out and bought water. - overall the feel is as though they are trying to get by on the cheap. The low quality desk chair, lack of individuality bottled water, poor quality towels, etc. all lead to this feel It’s not bad, just not worth the price. There are much better options in Bacolod for less money

We went to the skybar for dinner with my friends. We ordered salpicao, pesto, spaghetti bolognese, and carbonara. They were well cooked and tasted pretty well for the price. We’ve been here a lot and the experience is still the same. Would highly recommend.

We recently stayed 2 nights at the O Hotel in Bacolod. We really enjoyed our stay. The room was clean, the breakfast was great and the service was top notch!!! The hotel was under going renovation but it didn’t bother us at all. If the staff had not informed us, we wouldn’t have known it. We will absolutely stay here the next time we’re in Bacolod.

When you book at this hotel, make sure it is perfect because all other requests are shut down. We assumed separate beds when we booked since their photo showed separate beds. When we came in closed to midnight, the lone receptionist said that's what we booked. We showed her the photo and said but that's that. We asked if she could transfer us to a room with separate beds since the hotel is not full anyway. She said she doesn't have authority to do so. Ok, so we were tired and not happy. Next we requested for extra comforter. The housekeeper said it's for an extra charge. What?! We paid for an extra bed but thr 3rd person in the room cancelled so we just asked for the comforter that was assigned for that paid extra bed. The housekeeper said that extra bed has no comforter. I said, what? Is that a joke?!!! So, I said just set up the extra paid that we paid for. So when he came in with all the stuff, we just took the comforter!!! Oh my goof!! There are plenty hotels in Bacolod,if you can... avoid this hotel. Location is ok, but unfortunately, service is poor

I stay in hotels 200+ nights a year, both for work as a healthcare professional traveling around the U.S. and for leisure in Asia, where I live. In recent memory this is the ABSOLUTE WORST hotel that I have stayed in. Saying it is HORRIBLE is not an apt description. Think worse, MUCH WORSE. Staff were rude, insolent, indifferent and were the least representative of ”hospitality” that you could imagine. My wife and I were traveling separately because I was flying back home from the U.S. and she was coming from up island. We normally stay in a much better hotel each time I get back from an overseas contract, but our usual hotel was booked out. The hotel looked ”okay” on the website. Not in real life. Despite numerous emails and texts, one that very morning, about my wife arriving ahead of me and occupying the room the front desk staff made her sit in the lobby for 2+ hours because the room was ”Not ready”. The only thing that would have made this room ready was a wrecking ball. This hotel has set a new sub-standard of excellence. If you lowered the bar any further a snake couldn't slither under it. Grime, filth, rust, the bathroom vent fan hanging out of the ceiling, the room ”safe”, a shoebox sized box, didn't work, but no worries, it had been ripped from the wall previously, so you could just carry it with you under one arm. Just getting into the room was an adventure as the entry tile was buckled so that you couldn't open the entry door completely. You couldn't open the adjacent closet door either, but that really didn't matter since this hotel does not provide hangers. Really. No hangers. The pool, viewed from our room, might have been inviting to cool off, if it hadn't been for the lovely ”Frog Pond Green” hue of the water. We asked for extra towels and an extra pillow. Those come at a cost. The next day housekeeping took the clean (extra) towels out of the room, but left the dirty ones on the floor. Then the front desk called and said that we needed to pay the ”daily rental” for the extra pillow. Otherwise they would be sending someone up to collect it. After the 2nd night we'd had enough. Really, we would have shifted sooner but I was jet lagged from 30 hours of transit from the U.S. back home and, really, could it get any worse? Well, yes. Day 2 I awoke to find a construction worker on the access balcony outside our room's window. At 0605 hours. Peering in. Silly me. We were on the 4th floor, why did I need to worry about drawing the drapes. He smiled and waved. This would be a great place to stash your hated mother-in-law, worst enemy or evil boss. The staff seem to be taking their hospitality cues from binge-watching the PURGE movie series. The ONLY redeeming factor is the SM Mall located about 0.3 km away. So, you can always look forward to shopping. Like I said, the WORST hotel experience in memory. We fled. There are a few decent hotels in Bacolod. This is NOT one of them. Stay clear and far awa