Hotel berhampiran Parkplatz nahe Holzbrücke, Bad Sackingen

Sto soggiornando ancora adesso è mi devo soffermare per 3/4 settimane ! Bisogna dire che non è un hotel in vista è abbastanza appartato però … ha il suo perché , Già dal mio primo contatto con l’hotel devo dire che sono rimasto molto soddisfatto dalle tempistiche della risposta è la cordialità ( Ursula) . Hotel praticamente nuovo e molto ben curato nei minimi dettagli , stanze ( la mia con balcone) molto grande e spaziosa e completa di tutti confort ! Colazione internazionale si ha dal salato a dolce e caffè fatto sul momento niente macchinetta ( molto importante) Si è praticamente immersi in centro città con la possibilità di parcheggio sotto l’hotel ma in realtà su pagamento si ha il parcheggio privato distante ca. 50 metri dall’hotel . Appena fuori dall’hotel si ha una immensa scelta di ristoranti raggiungibili a piedi in pochi minuti ! Se dovete fermarmi anche per una notte vale la pena!

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o

This guesthouse far exceeded our expectations- Melissa and team have only taken it over in the last month and the work they’ve done already is breath-taking! The service we received from every member of staff was over and beyond what we could have hoped for. The restaurant, the cocktails, the food - everything was exceptional. So glad we didn’t stay at one of the spa hotels- they were nearly 4 times the price but guaranteed they couldn’t have given us the service we received here. We ate dinner on the first night, which was extremely good and tasty as well as having lunch the next day here. Really couldn’t recommend it enough. Make sure to ask to try the Duck Gin!

It's located besides the river. Approx 10min walking from the Basel sbb station. Since it's a budget it's pretty compact in size , just have enough space for 2 people. As you can see no doors for the bathroom. However it's cleaned and we had a nice view from the window. Good for a 1 night stay.

Ich war geschäftlich hier für eine Nacht. Moderne neue Zimmer. Alles sehr sauber und aufgeräumt. Das Morgenessen ist sehr gut und das Personal sehr nett. Die Autobahn ist nicht weit entfernt und es hat im Gebäude ein Einkaufszentrum mit Pizzeria

Chose the hotel as it was in an excellent location for us as we love to travel. I wanted to see the Rhein again in Germany my son wanted Switzerland so the perfect compromise. Everything was great. The rooms were clean and spacious, staff on reception were helpful especially the male member of staff. Very polite and helpful even when very busy. I didn’t have breakfast so can’t comment. There’s supermarkets/shopping centres/ buses and trams on the doorstep and the nicest views on the Rhein.