Hotel berhampiran Historischer Wegweiser, Bad Wildbad

Sehr chaotisch, Personal weiß untereinander nicht die korrekten Abläufe…trotz dreitägiger Buchung wurde ich mehrmals aufgefordert das Zimmer zu räumen. Immer wieder Entschuldigungen und danach wurde ich wieder aufgefordert, das Zimmer zu verlassen. Beim Frühstück 4mal von unterschiedlichem Personal nach meiner Zimmernummer gefragt. Sauberkeit Badraum befriedigend. Garagenreservierung eine Katastrophe…Einlasskarte funktioniert …soll 25,00 € bezahlen für reservierten Parkplatz, der letztendlich dann besetzt ist und trotz Einlasskarte soll man klingeln, damit die Schranke geöffnet wird. Rundum der Aufenthalt war mangelhaft…zuguterletzt musste ich abends an der Bar von mehreren Gästen Beschwerden anhören, das letztlich meine Erfahrung nachhaltig bestätigte!

From the moment we checked in the front desk receptionist made us feel so welcomed. I think her name was Sabina Effinbach or something like that. She suggested the restaurant downstairs, but I can’t do stairs and she showed me a way to avoid them. Any question we asked her, she was able to answer and in a friendly manner. Room was nice and clean and a good size with a balcony. Bathroom had a nice shower. The only complaint is that they need better lighting by the bed to read by. I would recommend this hotel to my friends.

Hotel right on the edge of the main town and easily within walking distance. Hotel was clean and the standard you would expect from holiday Inn. Staff were friendly and helpful and almost all spoke English. Breakfast was continental buffet style and was okay. Would stay there again. Recommended

The positives: Modern, pleasant hotel. Decent room size, good shower. Good bed. Friendly, efficient staff. Comprehensive breakfast buffet. Centrally located, town center is at walking distance. The negatives: Breakfast area (= at the hotel entrance) was crowded, not easy to find a table to have breakfast. Also, there is just one set of curtains in the room, to block out any light for sleep. When the room curtains are open anybody in the residential apartments opposite has full sight into your room, so there is a tradeoff between having natural daylight (curtains open) or privacy (curtains closed). All in all, we had a good short stay and the price/quality ratio is good.

I have chosen Radisson Blu based on my many experiences with the hotel chain I gained in USA before pandemic, boy was I wrong to chose them in Karlsruhe. The room was clean and as on the photos, in order and ready to be used - that's about it. At the arrival I have informed the receptionist we don't have a reservation but that I could do it online right away, she promptly offered to do it herself, when I asked about the price difference I have been told ''it should be more or less the same''. Her booking was 151 euros, the online was 71 euros.. so I booked online with my phone right in front of her. We needed to leave early in the morning so we were happy to learn the breakfast is 6.30am so we confirmed our attendance. When we presented ourselves at the breakfast 6.30am sharp we have been told there was an error and it will be served later. So we waited, when we were allowed to access the breakfast the staff lady realized our room number have not been charged for the breakfast, we offered to pay at the check out as the wallet was in the room upstairs, unfortunately the lady would not bend the rule and insist on the payment before consumption. Early morning, with a hungry 7yo, after waiting already because of wrong information provided, that's not what you want to hear. Fast forward, we are about to leave just to learn the parking was not part of the deal - 17euros from 9pm to 7.30am. Unfortunately the whole experience was not over, my daughter forgot her stuffed animal in the room, when I called the receptionist asking for options on how to get it (we were hours of driving away) I have been told they are ok to hand it over to a currier if I organize one. I am genuinely asking myself if Radisson Blu is still in hospitality business, the complete lack of focus or consideration of client's needs is just striking. I have provided my review to the Radisson Blu directly using the platform I booked with, they came back with automatic answer telling me they have ''taken care'' of the issues signed. I won't come back and I won't recommend.

Check in by Herr patel was very easy and welcoming. Our room more than met our needs. The breakfast buffet was one of the best we have encountered in many years. The hotel was easy to find with good on-site parking. The historic centre of herrensberg is a short walk away.