Hotel berhampiran Gartengruppe Leisberg, Baden-Baden

As first time visitors from the US to Baden Baden, we really enjoyed our stay at this hotel. The building is beautiful and charming, a plus for my daughter and myself since we both adore older architecture. Our room was lovely, beautiful balcony. We didn't realize there was no air conditioning, I didn't check prior to booking so that was on me. The evenings were cool so we enjoyed leaving the balcony door open. The breakfast buffet was generous and presented in a lovely manner. We were provided with a basket to go to the spa which contained towels and robes, such a nice and pleasant surprise for us. The location is absolutely perfect, walking distance to everything and a short bus ride to Merkur, which we so enjoyed. We took a cab to and from the train station( we took the train from Frankfurt) because of large luggage but it's very doable to go by bus. The staff is friendly and helpful but one staff member in particular, Victor, was absolutely stellar. He went over and beyond helping us by calling DB for us ( we had a question about our train ticket), answering all our inquiries so kindly and securing hard to get dinner reservations for us on a Saturday night. Victor is a true example of what the hospitality industry is all about, he helped make our stay so pleasant. We had such a wonderful time in Baden Baden. I would return to this hotel in a heartbeat!

Lovely room, with a nice view of the street and peaceful town down the hill. The hotel doesnt do anything exceptional - there's no facilities as such and we didnt use the very small restaurant / bar. But as Baden Baden is one of the dullest places I've ever visited (and I say that in a way not to say it is rubbish, but just very dull), the hotel does a great job of representing the town. Elegant, expensive and peaceful. They used to have digital services enabled on the TVs - but in a hysterical over reaction to people complaining that they had left themselves logged into their Netflix accounts, blocked these services rather than just tell the customers to log off remotely. As such, the TV (one of the few things to do in the town by night) was virtually inaccessible to non German speakers. The staff however were terrific. Helpful, kind, chatty and all wonderful people. But I can imagine the Christmas party is remarkably sedate!

就在弗德里希浴場入口正對面，去泡温泉可不要太方便，除了停車有點緊張其他基本完美。停車嘛，公寓那個斜坡一直開上去（就圖片這兒），教堂那有兩處停車位，我運氣好剛好都遇到有空位，免費的。

Sehr chaotisch, Personal weiß untereinander nicht die korrekten Abläufe…trotz dreitägiger Buchung wurde ich mehrmals aufgefordert das Zimmer zu räumen. Immer wieder Entschuldigungen und danach wurde ich wieder aufgefordert, das Zimmer zu verlassen. Beim Frühstück 4mal von unterschiedlichem Personal nach meiner Zimmernummer gefragt. Sauberkeit Badraum befriedigend. Garagenreservierung eine Katastrophe…Einlasskarte funktioniert …soll 25,00 € bezahlen für reservierten Parkplatz, der letztendlich dann besetzt ist und trotz Einlasskarte soll man klingeln, damit die Schranke geöffnet wird. Rundum der Aufenthalt war mangelhaft…zuguterletzt musste ich abends an der Bar von mehreren Gästen Beschwerden anhören, das letztlich meine Erfahrung nachhaltig bestätigte!

Schönes Hotel, sehr sauber, super viele Kleinigkeiten wie Snacks und trinken was immer bereit steht im SPA Bereich

Fantastic and very unique hotel, in a very quiet but convenient part of the town. On arrival the receptionist was super helpful with information, and directions. The rooms are very large and have good facilities, very nice decorations & very modern facilities. Breakfast was an excellent huge selection of food and drinks, work very friendly staff serving it. In a lovely breakfast room setting. Fabulous

Hotel right on the edge of the main town and easily within walking distance. Hotel was clean and the standard you would expect from holiday Inn. Staff were friendly and helpful and almost all spoke English. Breakfast was continental buffet style and was okay. Would stay there again. Recommended

We were absolutely happy to have found and stayed here. Although it seems like a retiree resort, the hotel is such an awesome place to spend some relaxing days here. The room is so spacious and come with a big balcony that faces the small pond and vineyard! Imagine waking up to such a view or enjoying sunset with it! The location is good as well. It’s so quiet, surrounded by wide hectares of vineyard. You can easily stroll around here enjoying quiet and relaxing time. It is also just a short 20mins drive to Baden-Baden city center. The breakfast was okay but I highly highly recommended to take their dinner package. The 3- or 4-course menu are superb! They change the menu everyday and the food is soooooo delicious! It’s definitely the highlight for us here! The staffs are also so friendly and warm. They make everyone comfortable and relaxed. We hope to come back again!

Had a 6.00am flight out of Karlsruhe/Baden-Baden airport at the end of our short break, so this hotel was brilliant. It is literally across the street. The 285 hourly bus from Baden Baden takes you to the doorstep. Quick registration and we were up in our room. Clean and spacious - no frills; it is just to stay one night before or after your early/late flight. One complaint.... the mattress was as hard as nails. Considering you only pay for hotels like these to sleep the night, it is always a mystery to me why hotels don't invest in a proper high quality mattress.

Not he customer is king in this hotel, but the General Manager and the Receptionist I arrived late night after 4 hours driving with an online check in made before looking forward to a good night sleep. But it went all different. The receptionist refused to check me in after makijg many mistakes like not informing me about the procedure reason, why despite online check in, I had again to fill in my details, gave me wthe wrong change (24 € to little) when paying. Once I made he receptionist aware, there was no apology but just a comment: „this can happen“. Once the receptionist realized that I was not happy with the service, she told me to leave the hotel and called the police to escort me out. Such a humiliating, frustrating and discrimination I have never experienced in my life after traveling he world and staying in so many hotels. On top, when coming back 2 days later to meet the General Manager, I experienced the devastating attitude since again: no apologies, just accusations, that the guiltily one is me as a customer. If you really have to stay in this hotel, I recommend: 1.) expect no service at all 2.) count carefully the change you receive 3.) don’t say anything, because if you do, the receptionist might not like what you say and will kick you out of the hotel 4.) Look before, what other hotels are in the region so that you are prepared for the unexpected But best is, try to avoid this hotel as long as the current management and employees are still working in this hotel