The hotel is in the best location. We 3 oceanfront rooms & a suite. The suite is not really a suite but it was okay. It’s very clean, pretty & for the most part staff is very nice. There was one reception staff member that always seemed flustered & was not so helpful. The rest of them at the desk were great. But, please beware of the balcony doors!! We booked ocean front but could NOT use the balconies because the doors were complicated to open (had NO instructions). In one of the rooms, we attempted to open the balcony doors but they were not working well (probably broken). We then tried turning the lever left instead of right, and it got worse. We immediately reported it! At check out, I was charged 180 euros for the broken door handle!!! I also paid over 2000 euros for 4 nights. We were very easy going & patient guests even when our room refrigerator was broken and they could not accommodate us to park in their garage. But, we are very upset now that we were charged an exorbitant amount of money for a broken handle and we are not even sure if we did break it because when we tried opening it the right way, it did open either. We feel that they took advantage of us because we are American tourists. My family who lives in neighboring towns told us that we should have refused to pay. Anyway, I wanted to forewarn everyone so that they make sure to not accidentally dent or break anything. And, if something is already broken, well good luck in explaining it to them snd expect to be charged for it. The rating deserves to be Poor or Terrible because of the extra charge but I am giving them credit for their other redeeming things.
Bagus
53 Ulasan