We booked in this hotel because we already tried the other hotels in the city (Manor etc.) and our practice is to try others as well. We went in without any high expectations but we were pleasantly surprised. The facilities are clean and well-maintained, the service is good and the people are courteous, attentive, friendly and accommodating. The layout of the hotel is designed to allow breezy circulation of air. Lobby and Atrium layout is good. Rooms are also good, with AC (now a necessity in Baguio specially in summer!), ceiling fans and with balcony access (the views though may not be that great.) There is Wifi and the room TVs are Smart, for those who can't live without their Netflix and Youtube. Toilet and shower is also great, with good water pressure and hot water. Shower area is a bit narrow though, and there are no bidets for those looking for one. The usual toiletries are relatively complete with everything needed. The atrium is a nice venue and eating area. Speaking of eating, the buffet selection is OK with a variety of dishes, fruits, bread, drinks etc. The hotel resto (Outlook) is also good, albeit a bit on the expensive side. No hotel is perfect though and we had some concerns with this one. Some minor nitpicks we had are: the toilet paper in the CR is a bit flimsy/thin and only 1 roll is provided. There are no room napkins. Two not-so-minor issues we had are: The bed of my wife had a loud creaking for some reason, but mine was OK and so were the beds of our family members in the other room, so we lost a bit of sleep on that. Also, soundproofing was a bit lacking, as in both of the rooms we booked we could hear the neighbors talking and their TVs (I think the adjoining doors are a bit too thin.) Despite these, we still easily recommend this hotel to everyone who want to stay in the city. The facilities, service and people are above-average. An added advantage is that this hotel are just short drives from typical tourist spots (Mines View, Mansion, Wright park etc.), excepting the traffic, of course.
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