Hotel berhampiran Surau Darul Ibadah Kampung Lalang Tengah Gedong, Bahagian Samarahan

Kemudahan: Ya, Kesihatan: OK, biliknya agak kemas dan kemudahannya serba lengkap. Persekitaran: OK, berdekatan dengan pusat membeli-belah, restoran, lapangan terbang, mudah untuk perjalanan Perkhidmatan: OK, patut tinggal di Kuching lain kali

Menginap di sana semalam. Perkhidmatan baik, bilik pertama berbau rokok, dimaklumkan dan segera diganti dengan bilik lain. Bilik bersih. Tidak luas tetapi untuk pasangan sudah memadai. Breakfast okay, tak banyak variasi, tapi ada mee, bubur, laksa, roti, nugget goreng dll. Tiada susu 🥛 pagi ni.

Saya telah tinggal beberapa kali di sini, ia adalah penginapan berulang saya kerana hotel berdekatan dengan pusat membeli-belah

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

First stay for a few years as haven't been back in Kuching since 2020. Very happy to see the hotel is even better than I remembered. The rooms have been touched up and feel almost new ! Pool is as good as I remembered, the special shape is interesting. Breakfast definitely good ... in fact ate there for lunch (buffet) and dinner over our 4 days in Kuching which we seldom do as we miss the local food. Prices are very reasonable (maybe even too cheap??haha) and great quality / taste. Also very thoughtful of the hotel to provide a shuttle service to Kuching Festival for all guests, saved us on grab fare and so convenient !! Even our relatives parked their car here and ”lumpang” . Thank you to the friendly staffs !!!

The hotel underwent renovation recently around the end of 2022. The rooms are now clean and simple, with the management having replaced all the furniture in the room. However, they have retained the old mirror, water tap, and shower head, which have been used for more than 30 years and do not match the new modern room design. The breakfast at the hotel is too simple and should be increased with a bit more variety. Overall, it is worth the rate I paid.

Of all the Marriott properties I have been to, this one has the best customer service by far. Ms Sabrina greeted my friends and I at check-in and personally showed us to our room, every staff member was polite and fast to help with anything. We got upgraded from original booking superior to a deuxe room due to high occupancy they said but nevertheless appreciate the gesture! Breakfast has a lot of options, the restaurant is good and there are lots of seafood restaurants next door(UTC) Loved the newly opened Tabby Bar sunset view. If you have status, points or upgrade nights this is the place to use them. I'd like to thank Ms Sabrina, Mr Faizul, Mr Abang from the staff for making our time here 5 Stars. They all gave us the VIP experience, we will definitely be back with family.

semuanya luar biasa, hiasan hotel itu sendiri adalah estetik dan cantik yang lebih tinggi daripada jangkaan saya (untuk hotel 3 bintang), kecuali.. ada bahagian yang tidak begitu bersih di bilik mandi seperti noda kuning atau sumn. selain itu semuanya hebat. hope to see improvement (sental samban pls) next time i go there. terima kasih

Check in semalam di Pullman sebelum fly balik KL. Lokasi startegik boleh jalan kaki ke area Waterfront dan sekitar banyak kedai makan dan attractions. Breakfast buffet just nice ada served laksa sarawak dan juga kolo mee. Cuma nya ada sedikit masalah semasa nak breakfast,bila bagitahu no bilik reception di restoran kata no bilik tak didaftarkan. Rupanya masa check in receptionist lupa nak masuk kan untuk breakfast. Yang lain-lain semua ok.

Tempat yang sangat baik untuk tinggal dengan perkhidmatan yang hebat dan kakitangan yang mesra, bilik yang besar dan sangat bersih, sangat strategik, pemandangan yang bagus dan secara keseluruhan kami berpuas hati untuk tinggal bersama. Kami akan kembali dan mengulangi untuk tinggal di sana lagi 😊