Hotel berhampiran Auyes MMC, Baku

Уютный отель, хорошее расположение. В номерах чисто, сами номера просторные. Вежливый персонал. Вкусный завтрак, но не совсем разнообразный. В номерах не хватает освещения, так как очень высокие потолки, а лампы на такую квадратуру не тянут)

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

It is a most convenient and comfortable hotel in this area. i feel like a home. Excellent service good language ability of reception staff.

Good place to go everywhere. Near by Nizami street. If i come again Baku, i will stay here again. The most friendly staff is Husain bellman. He is smiling always.

I had a business trip to this beautiful property in Baku. As far as I understood, it is newly rebranded hotel. I was staying in standard room. The room was spacious, but work desk was what I was looking for in order to work on my laptop. I contacted hotel staff and Mr. Ali Aliyev, who was on duty that day, promptly contacted me and offered me to change my room. But my room was enough comfortable for me, so we sorted out my issue by putting a chair and desk into my room. I was happy with the service and hospitality I faced, thanks to Mr. Ali and other hotel staff. Keep it up! Surely will come back again!

It was my very first trip with family and also i choose Baku for that. I was already staying at another hotel which was not good at all so Me and My Family decided to go for a good breakfast and then look for a better Hotel. Thats how we ended up at Wyndham Garden just to have Breakfast. Breakfast time was over but Shukur gave us an opportunity to order by Menu. Here comes Nijat who open the entire Buffet for 4 of us and made our morning great. Husyn came up with an amazing coffee. While sipping our coffee me and my wife decided to book this Hotel for the rest of our stay. Mr Steve came personally to welcome us and i shared this story with him. What a great Guy Mr Steve is the GM. Rooms are clean. Pool is to die for. Gym is clean and up to date. The only this we miss was Spa. Above all the Staff. Ibrahim, Shukur, Nijat, Huseyn, Lamam and last but not the least Mr Steve. Thank you all for making our trip the best.

Лишь бы деньги содрать! Останавливаемся в этом отеле второй раз. К персоналу и питанию нет никаких вопросов. Но! С менеджером отеля была ужасная ситуация: Нас было 5 номеров, мои гости (3 номера), не смогли прилететь из-за отмены рейса. Как получили сообщение, подошла на ресепшен, с просьбой отменить их бронь, мне менеджер и администратор сказали, что все-равно нужно платить за номера. Хотя при бронировании номера не высылали информацию, где все это было расписано. И впервые вижу такие условия бронирования. После долгого выяснения отношений переплатила 330 манат за номера, где никто не жил! Я попросила показать номера, за которые заплатила, действительно ли там никто не живет, выяснилось, что 1 номер уже продали и заселили новых гостей. Поэтому не советую выбирать тот отель, где у управляющих отсутствуют человеческие качества!!!

Отдыхали с мужем в Баку в конце июня и очень рады, что для проживания выбрали Дипломат отель. Конечно же, самое первое преимущество отеля - это расположение практически в самом центре. Рядом метро, автобусные остановки, до Старого города, Бульвара и Торговой можно дойти пешком. В самом отеле очень вежливый персонал, номера чистые, уютные - у нас был комбинированный с отдельной спальней и рабочей зоной, в ванной есть все принадлежности, по запросу также могут предоставить все необходимое. Завтраки на 9 этаже с видом на городскую панораму и море. В самом отеле спокойная атмосфера, очень комфортно, рядом с отелем много магазинчик и кафе.