Hotel berhampiran Monument to Richard Sorge di Baku

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

I like reception

The service was not the best when we arrived. The receptionists took their time to assist us and when we finally were given keys, they just pointed to the lift and left us. The hotel room was quite outdated with a broken leaky fridge and a bulky TV. However, the balcony was quite nice and the view was amazing. The food was really good and it was plentiful.

Five star for three star price! One of the best values ever for me. Ten out of ten! The service is that of a Ritz Carlton. So amazingly helpful. From check in to check out! The room was amazing! The bed, one of the best ever! Bathroom with great shower plus Jacuzzi bath. The room was so nice we did not want to leave it! The daily breakfast buffet was amazing! In terms of value, quality, service, atmosphere, 5 stars! Oh ad we had a cappuccino while waiting for our room and it was one of the best I ever had! Highly recommend!

I had a business trip to this beautiful property in Baku. As far as I understood, it is newly rebranded hotel. I was staying in standard room. The room was spacious, but work desk was what I was looking for in order to work on my laptop. I contacted hotel staff and Mr. Ali Aliyev, who was on duty that day, promptly contacted me and offered me to change my room. But my room was enough comfortable for me, so we sorted out my issue by putting a chair and desk into my room. I was happy with the service and hospitality I faced, thanks to Mr. Ali and other hotel staff. Keep it up! Surely will come back again!

Персонал на завтраке очень замечательный, подняли настроение. Местоположение отличное Но не понравились платные шапочки в бассейне за 20 манат (это дорого), шапочка для душа не подошла, хотя во всех отелях подходит, настроение было испорчено

There are at least 4 Sapphire Hotels in Baku (Sapphire, Sapphire Inn, Sapphire City, Royal Sapphire), so it can get a little confusing. But the Sapphire Inn, where I stayed, is OK. Admittedly, it looks a lot better online than in reality, but it still has lots of good aspects. The location is excellent, easy walking to Old City, waterfront or center. I got room 314, an enormous, old-style space with rather faded beige carpet and hideous gold wallpaper - but space is good and the bed was really comfortable. My bathroom was in very good shape, clean tiles, large rainshower, good hot water and soft towels. The phone did not work and wifi in the room was weak. Breakfast was rather ”non-European”, with olives, tomatoes and cheese, but wonderful dairy (yoghurt, cream and kaymak to die for !). Some fresh juice and eggs (other than boiled) would be nice. Also, the hotel caters for large tourist groups : when they invaded the breakfast room, it was hard to find a seat and the staff struggled to keep the buffet up-to-date. I found all staff, at reception, room service and restaurant, to be super friendly.

Walking 🚶♂️ 🚶♀️ distance from the airport, just walk directly to the hotel, you will see right infront of you. Quickly Bypass the Taxi Hawking parking lot into the path in the trees leading into the only building the Hotel, Walk through the beautiful Rosa Damascena, pass your hands on the fragrant Rosemary planted next to it The Hotel interior is beautiful and clean, the Staff give a good impression of how friendly Azerbaijani folks can be, from the Receptionist girl that checks you in, to the Door staff. The rooms will have more drinking water as I was dehydrated after the flight and the water was gone in seconds. Talked to the staff they said they will immediately start adding more bottles of drinking water to all hotel rooms, they did so as they showed me they have a whole storage room full of drinking water bottles. Breakfast was very nice, Breakfast Waiters were extremely helpful. Night Bar/Restaurant also nice, a very patient waiter went through all their Menu on phone then he went through the whole menu again in person, until he saw I was satisfied with my choices. Highly Recommended

Good for family, special if you already have booked a tour guide and he or she can pick you and show you , you dont need a hotel in city center in that case just book it here in sea pearl hotel your all set, We had a smooth experience, hope to visit Azerbaijan and sea pearl hotel again in future. Great price great service.

A stay at Hyatt Regency Baku places you in the heart of Baku, within a 5-minute drive of 28 Mall and Upland Park. This luxury hotel is 2.5 mi (4.1 km) from Fountain Square and 2.8 mi (4.5 km) from Nizami Museum.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.Enjoy Mediterranean cuisine at Mezzo, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Baku? This hotel has 23681 square feet (2200 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Make yourself at home in one of the 159 guestrooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and bidets. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.