Hotel berhampiran Olimpik star di Baku

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

I like reception

The service was not the best when we arrived. The receptionists took their time to assist us and when we finally were given keys, they just pointed to the lift and left us. The hotel room was quite outdated with a broken leaky fridge and a bulky TV. However, the balcony was quite nice and the view was amazing. The food was really good and it was plentiful.

Walking 🚶♂️ 🚶♀️ distance from the airport, just walk directly to the hotel, you will see right infront of you. Quickly Bypass the Taxi Hawking parking lot into the path in the trees leading into the only building the Hotel, Walk through the beautiful Rosa Damascena, pass your hands on the fragrant Rosemary planted next to it The Hotel interior is beautiful and clean, the Staff give a good impression of how friendly Azerbaijani folks can be, from the Receptionist girl that checks you in, to the Door staff. The rooms will have more drinking water as I was dehydrated after the flight and the water was gone in seconds. Talked to the staff they said they will immediately start adding more bottles of drinking water to all hotel rooms, they did so as they showed me they have a whole storage room full of drinking water bottles. Breakfast was very nice, Breakfast Waiters were extremely helpful. Night Bar/Restaurant also nice, a very patient waiter went through all their Menu on phone then he went through the whole menu again in person, until he saw I was satisfied with my choices. Highly Recommended

I had a business trip to this beautiful property in Baku. As far as I understood, it is newly rebranded hotel. I was staying in standard room. The room was spacious, but work desk was what I was looking for in order to work on my laptop. I contacted hotel staff and Mr. Ali Aliyev, who was on duty that day, promptly contacted me and offered me to change my room. But my room was enough comfortable for me, so we sorted out my issue by putting a chair and desk into my room. I was happy with the service and hospitality I faced, thanks to Mr. Ali and other hotel staff. Keep it up! Surely will come back again!

During my visit to Azerbaijan I enjoyed my stay at this hotel. First of all I got a warm welcome in my arrival. It made me feel like at home. Staff was always friendly and helpful, they delivered the best possible servise. The restaurant was offering delicious dishes, which we enjoyed a lot. I am looking forward to visit the hotel again. Regards

It is a most convenient and comfortable hotel in this area. i feel like a home. Excellent service good language ability of reception staff.

I am a Marriott Gold member travelled with friends, we chose to stay at Sheraton. The experience and hospitality was absolutely pleasant. We were pleasantly (with a big smile) greeted by Mr Orkhan at the lobby and he was very happy to consider our requests and provided room upgrade and also connected room. The room had a great view and spacious. Orkhan made our experience very delightful. He gave us suggestions on places to see and restaurants to go to. Marriott you have an excellent employee in your hotel, your customers will be well taken care. I will recommend the hotel and stay to family and friends

Персонал на завтраке очень замечательный, подняли настроение. Местоположение отличное Но не понравились платные шапочки в бассейне за 20 манат (это дорого), шапочка для душа не подошла, хотя во всех отелях подходит, настроение было испорчено

Уютный отель, хорошее расположение. В номерах чисто, сами номера просторные. Вежливый персонал. Вкусный завтрак, но не совсем разнообразный. В номерах не хватает освещения, так как очень высокие потолки, а лампы на такую квадратуру не тянут)