Hotel dengan balcony di Mazatlan

Excellent customer service. They provide us with useful information that we didn’t know we needed. Everyone was extremely kind and good at their job.

Me and my wife stayed here for the weekend. It was perfect, I'm so happy with the choice to stay here. The whole hotel was immaculate, very clean and the customer service was amazing. The salt water pool was great with beach access just footsteps away. I will definitely be going back!

Muy buen hotel, de los mejores en Mazatlan, tranquilo y buenas instalaciones

At our check-in took 45minutes, A/C in room was extremely noisy, broken sink, no acces to WiFi, (WiFi is offered by hotel), We was 3 persons, towels enough for 2p every day, we need to request extra shampoo and towels every day, only 1 key card for the room(no second key available), slow elevator. Bathroom no handicap accessible, minimum control on noise in the hallway. These was not a good experience, pay for 4 people, we only arrived 3p. Hotel refuse to provide credit back

Muy buena atención por parte del personal, cama cómoda y todo en la habitación se encontraba en óptimas condiciones. El único detalle es el estacionamiento, es recomendable dejar el carro en la calle y no tener que estar utilizando el servicio de valet parking, para evitar el estar tanto tiempo esperando.

pro - nice place, nice room, wonderful service, very helpful staff con - dreadful parking, got a deep scrape on fender we didn't notice til hours after leaving, tiny parking facility very hard to find, give keys to valet to shift vehicles around, probably safer to search out street parking; bathroom (508) window won't close, broken hinge; free buffet breakfast in small crowded area in main lobby, line was too long to enjoy it.

The stay was good, the room was comfortable, and we slept very good.

El servicio es normal en general, con excepciones, como los de valet parking excelente(te cobran extra este servicio, $100 al día), pero el que prepara los omelettes malo. La comida es buena, al menos lo que elegí, el zarandeado estuvo exquisito. La alberca es genérica, no la mejor. El internet considero es bueno. Lo peorsito son las habitaciones, colchones en pésimo estado, y accesorios del hotel oxidados. Tienen agentes de venta para venderte noches del hotel, ignóralos, esto es de muy mal gusto, te llevan con engaños, que te regalan 3 noches, lo cual es una farsa, solo intentan venderte.

Excelente atención, así como las instalaciones y la ubicación.

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