Cari Hotel dengan Balkoni di San Luis Obispo

由於夜間疲勞操作，重複預訂了同一晚希爾頓旗下兩家酒店😭……經攜程客服團隊與對方溝通未果，酒店拒絕退款，攜程代為退還重複預訂的房費，對此深表謝意！感謝溝通過程中及時跟進的客服和管理領導阿成、楠小星、梁一、繪子，謝謝你們的幫助！感謝攜程！

Our stay at Hotel Cerro was fantastic! We had a beautiful garden view room with the best patio, which was perfect for relaxing and enjoying the serene atmosphere. The staff was incredibly nice and accommodating, making us feel welcomed from the moment we arrived. The on-site restaurant was also a highlight of our stay—every meal was delicious, with fresh ingredients and impeccable service. We especially loved the laid-back and charming vibe of San Luis Obispo. The little town has such a cute, friendly atmosphere, and everyone we met was so kind and laid-back. We can’t wait to come back for another perfect getaway!

After a long drive, we were thankful to be greeted by kind and helpful front desk staff who checked us in quickly despite the late hour, with clear directions on where to park and the location of our room on a map. In trying to find our room, a helpful night custodian went out of his way to point us in the right direction. Our room was clean, and our stay was quiet and restful. Everything was worthy of 5 stars, until our weird check-out experience the following morning. Per usual (as we’ve expected when checking out at any hotel/motel/holiday inn), the clerk asked me if I’d like a receipt, to which I said yes please, thank you. Glancing then at her screen, she mentioned that there was no charge to the room and asked me (now a second time) if I would still like a receipt, to which I said, yes please, thank you, explaining that my husband had booked the room using his reward points. After an awkward silence with her still looking at the computer screen, she asked me again, this time with a tone of annoyance, (now for a third time) “Are you sure? There’s no charge to to the room,” to which I explained that yes, I would like a receipt that I could give to my luddite of a husband (haha) as a record of his free stays/reward point usage, trying to lighten my growing discomfort. After more moments of awkward silence, she said, something to the effect of “you know, there’s no charge for this room…” to which I replied (now, for the fourth time), that yes, please I would like a receipt for my husband’s records, thank you. After a few seconds, she curtly handed me the receipt and I was out the door. What just happened? A simple “I’m sorry, I’m not able to print your receipt at this time. May I email it to you?” would have bypassed this weird interaction. Not once did she extend common courtesy or kindness, which was in stark contrast to all of the other staff members we encountered during our stay. Her behavior stuck out like a sore thumb; her annoyance, palpable. In all of our years of travel, this was the only stay that was marred by a rude and unhelpful checkout experience.

The place, location and service is amazing. I only have one comment (which is a minor one). During my 3 nights of stay I had to ask for things like water, sugar and cream as it’s not refilled by default. Also I had to ask for slippers but it was provided immediately.

特別有特色的酒店，年代悠久。也是第一次嘗試住這樣的酒店。推薦。 懷舊風格。 衛生：乾淨。 環境：有風格。 服務：非常好。賓至如歸。

Отличное местоположение. Номера отличные. Завтрак для утреннего перекуса супер.

The motel is average. Great service was easy to check in and out. Second floor are the best room it as there is a sliding glass door on the bottom floors. Room was modest however the room smelt moist from slow faucet dripping and there was some mold in the bathroom from moisture since there is no fan so that was a downside. Pool and hot tub are excellent. Pool and hot tub are better then most hotels that are much more expensive. Would definitely stay again if we were guaranteed an upstairs room.

1) my first room’s temp control didn’t wor. I had to repack and go to another room. 2)Room card kept erasing and had to go beck to the desk and get it reloaded 3)lamp on the desk didn’t work. 4) black around the tub caulking. 5)first morning only a couple of muffins. Desk said they expect another delivery soon. No juice. Second morning nothing for breakfast. No compensation. 5) very noisy. Walls are thin. Young adults screaming and yelling parting. 1 o’’’ clock in the morning men outside the room talking loudly we’re as I could here every thing being said. Didn’t want to get dressed and go in the hallway to tell them to shut up. No sleep.

hotel yang sangat bagus