Hotel dengan Balkoni di Marloth Park

We had a TERRIBLE experience in this place, that we want to share with everyone. The first day we arrived we booked a safari through the hotel, which did not meet the specified schedules and returned us more than two hours earlier than proposed. The guide never told us why, we understand that it was a quiet day and there were not many animals but that is no reason to return abruptly despite having paid for a full day safari until the afternoon. We politely mentioned this to a lady at the hotel since they managed our tour. Suddenly a man who claimed to be the administrator appeared and told us that if we were not happy with his services to leave. We were shocked, at first we didn't understand. The man named started yelling, apparently he has an anger problem, and literally kicked us out from the hotel. We had paid a very high fee to the same lodge to take us to our next accommodation and the man was the only one who could take us. He grabbed our suitcases and started putting them in the car while he told me that he was stealing coffee from the hotel because he opened my things and saw that I had coffee bags (of course wasn’t the case, that was my coffee). Between screams and disrespect, the lady who also worked at the hotel tried to calm him down (she understood the terrible situation) to which he continued to act violently. We were scared and just wanted to leave. She offered to take us in her car but since there wasn't room for everyone, some of us had to go with the man. We were very afraid on the way, the man crashed into some signs of the new lodge we arrived at. then he opened the door and began to say that he did not want to see us again and that we should leave, that we were not welcome. Really, words are not enough to describe how horrible it was to go through those moments. I have some videos in addition to the photos (tripadvisor won't let me post videos). but there is nothing that can reflect what we feel at that moment. I understand that there can be a misunderstanding anywhere (even when we were right about the tour) but what happened next is something that neither in the most luxurious nor in the cheapest hotel can happen. It was an attack, a lack of respect and an aggression on us, guests and clients. The worst thing is that the hotel denies everything so as not to have any ”bad” comments on networks and in their official response through Facebook they only say we had problems with our transportation and tour guide and that it ”has nothing to do with the accomodation” . It is totally false. Our complaint is against Kruger Riverside Lodge, because it was its administrator who attacked us for no reason. We have already made our complaints with booking and in many places but the man who attacked us always responds with lies and diverting attention to events that never occurred. The truth is only one, they literally kicked us out of the place without caring about anything and treated us in the worst way. Please never go to this place

From the minute we arrived at Mvuradona, our dream safari experience began! We were greeted with a cool fruit drink, a warm welcome and a tour of the lodge before we were escorted to our room. And it was lovely!! A king sized canopy bed, draped in mosquito netting that was never needed for anything more than atmospheric effect and high quality linens and pillows. A large tub AND a separate spacious shower. Double sinks. Comfortable seating inside and right outside our room. Three meals a day were offered, menus creative and portions generous and delicious. Wifi was dependable and a large selection of beverages, both alcoholic and non, were readily available. A large lounge with comfortable chairs and sofa was always open and accessible, open air, to the large patio area which included plenty of lounge chairs beside a small swimming pool. But the part of our week-long stay that made me speechless every single day was the discovery that a vertible menagerie of wild African animals wandered freely and daily up to the patio to say hello. Zebras, kudus, impalas, wildebeest, warthogs....it was pure magic!! The lodge staff catered to our every whim and organized all our Kruger safaris for us, as well as transport to and from. We enjoyed 5 safaris in all and came away from our Mvuradona stay relaxed, re-energized and wishing we could have extended our time there for just a little bit longer. It was a fantastic experience that we won't soon forget!!!