Ulasan Mercure Bali Nusa Dua

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for your kind words and for sharing your experience with us 😊We’re truly delighted to hear that you enjoyed your stay and that our team made a positive impression with their service. Your feedback means a lot to us.We also appreciate your suggestion regarding the pool sidewalk — this is very helpful, and we will certainly look into it as we continuously work to improve our facilities.It would be our pleasure to welcome you back again on your next visit. We look forward to providing you with another great experience!Warm regards,Ketut irianaGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your kind review.We’re pleased to know that you enjoyed our great location and had a positive overall stay with us. It’s especially rewarding to hear that our team was responsive and able to assist you well.We also appreciate your feedback regarding the breakfast. Your comments have been noted and will be shared with our culinary team as we continue working to improve the variety and overall experience.We hope to have the pleasure of welcoming you back again soon.Warm regards,Ketut IrianaGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Oleg349,Thank you for making us a part of your Bali tradition! We’re thrilled to hear that you continue to enjoy the value, facilities, and service at Mercure. We appreciate your feedback regarding the sun loungers and the property’s condition — your comments help us prioritize improvements. We look forward to welcoming you back next year for another memorable stay!Warm regards,Ketut IrianaGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your wonderful review.We’re delighted to hear that you had an excellent stay at Mercure Bali Nusa Dua. It’s great to know you enjoyed the breakfast, cleanliness, and our well-maintained, spacious grounds filled with greenery.We’re also happy that the daily towel service and overall upkeep met your expectations. Your kind words truly mean a lot to our team.We look forward to welcoming you back again soon for another relaxing stay.Warm regards,Ketut IrianaGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bali Nusa Dua.We sincerely apologize for the inconveniences you and your friend experienced. It is concerning to learn that towels were not provided and that the hygiene did not meet your expectations. Please rest assured that this does not reflect our standards, and we have shared your comments with our Housekeeping team for immediate review and corrective action.We also regret the inconsistency between the rooms regarding the power outlets. Our team will recheck the room facilities to ensure better standardization and provide adapters upon request to avoid such inconvenience in the future.Regarding breakfast, we are sorry to hear that the variety did not meet your expectations. Your feedback has been forwarded to our Food & Beverage team for evaluation and improvement.Thank you again for your honest feedback. We truly value your comments as they help us improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience.Warm regards,Ketut IrianaGeneral ManagerMercure Bali Nusa Dua

Jawapan daripada Pihak Penginapan: ear Guest,Thank you very much for your wonderful review and for rating us 4 stars. We are delighted to know that you enjoyed our well-maintained facilities, convenient location, large pool area, and especially the shuttle bus service to the beach.It is also heartwarming to hear your kind words about our friendly staff. Your recommendation for a long-stay vacation means a lot to us. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the future.Warm regards,Ketut IrianaGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for choosing to stay with us for the second time and for sharing your experience.We’re pleased to hear that you enjoyed the relaxed atmosphere, our convenient location, and the easy access to the beach with our shuttle service. It’s also wonderful to know that you appreciated the surrounding area, including nearby restaurants and massage parlors, as well as the balance between price and quality.We appreciate your honest feedback regarding the breakfast selection. Your comments have been noted and shared with the team for review as part of our continuous improvement efforts.Thank you for recommending our hotel to travelers who wish to explore Bali beyond the hotel itself. We truly value your support and look forward to welcoming you back again in the future.Warm regards,Ketut Iriana - General ManagerMercure Nusa Dua Team

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your kind review.We’re really happy to hear that you had a great stay and enjoyed the big Smart TV in the room as well as the generous breakfast selection. It’s always nice to know these little details helped make your stay more enjoyable.We truly appreciate your feedback and hope to welcome you back again soon to Mercure Bali Nusa Dua for another pleasant stay.Warm regards,Ketut IrianaGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for sharing your positive feedback with us.We are delighted to hear that you found our pricing reasonable, enjoyed the hotel amenities, and had a pleasant experience with our friendly team. It’s also wonderful to know that our breakfast selection met your expectations.Your kind comments mean a lot to our team and truly motivate us to continue delivering enjoyable stays for our guests. We look forward to welcoming you back again in the future.Warm regards,Ketut IrianaGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at Mercure Bali Nusa Dua.While we are pleased to learn that you found our hotel to offer good value for money, we are sincerely sorry to hear about the disappointing experience upon your arrival. Finding used towels left in the bathroom after a late-night check-in is certainly not the standard of cleanliness and attention to detail that we strive to provide, and we understand how frustrating this must have been after a long journey.Please accept our sincere apologies for this oversight. Your comments have been shared with our Housekeeping team to reinforce our room inspection procedures and ensure such incidents do not recur.We also appreciate your observations regarding the overall condition of the property. As part of our ongoing commitment to enhancing the guest experience, we continuously review and improve our facilities wherever possible.Thank you as well for your positive remarks regarding the value offered and breakfast experience. We truly appreciate your balanced feedback, as it helps us identify areas where we can improve.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience from the moment you arrive.Warm regards,Ketut Iriana - General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your wonderful review and for rating your stay 9.5 out of 10.We are delighted to hear that you enjoyed the view from your balcony and found your room comfortable, clean, and well-suited to your needs. It is also rewarding to know that our swimming pools, complimentary shuttle service to the beach and shopping area, and overall service contributed positively to your stay.We especially appreciate your feedback regarding our breakfast selection. We are pleased that you enjoyed the variety of Indian and Asian dishes available. At the same time, we value your comments about the Western breakfast options, as they help us identify opportunities to further enhance our offerings for guests from diverse backgrounds.Thank you once again for choosing Mercure Bali Nusa Dua. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay in the near future.Warm regards,Ketut Iriana - General Manager

Jawapan daripada Pihak Penginapan: Dear Zenloughran,Thank you for your lovely review. We’re delighted to hear that you enjoyed our convenient location, shuttle and buggy services, as well as the friendliness of our team. It’s great to know that your room was clean and comfortable, and we truly appreciate your intention to stay with us again in the future. We look forward to welcoming you back to Mercure Bali Nusa Dua for another wonderful stay.Warm Regards,Ketut IrianaGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your feedback. We’re delighted to hear that you enjoyed our staff’s service. We appreciate your comments regarding the room and breakfast and will share them with the team to continue improving our guest experience.Warm regards,Ketut IrianaGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Mr Henryfwh,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the room cleanliness and linen. This is not the standard we aim to provide, and your comments have been shared with our housekeeping and management teams to ensure immediate improvement.We appreciate your time in bringing this to our attention and hope to have the opportunity to provide a better experience in the future.Warm regards,Ketut IrianaGeneral Manager