Pengguna Tanpa Nama
Already expected for Bali not to have clean water but didnt expect it to be so disgusting. My friend and i intended to stay for 3 nights. First night, upon checking, all of the taps, shower head are so rusty and mouldy. The water wasnt clear at all. Its cloudy and it stinks. We just ignored and just washed our face & brushed teeth with bottled water instead, hoping it will get better.
However, 2nd night came and the tap water turned black. The photos taken are water turning to black in repeat. We were so disgusted and head to the reception. They suggested for us to change room but arent the water from the same source? for it to turn black shows that its not clean anymore from the start? As it was late night, the receptionist just said that there’s no manager/boss around to address the situation and would get back to us the next day 9am.
The next day, nothing got back to us. No manager/boss address the complaint we made, as promised. Instead, we received a notice that is meant for EVERYONE. They were hoping for us to just let the matter pass after a notice given. Where’s the accountability? We had to head down again to ask for update, and no one really understood and we had to repeat whatever happened again.
The cleanliness of the water has impacted our skin sensitivity. We were very concerned for our health being.
Despite everything, we came to an amicable settlement. Staffs were still kind and friendly but this is unacceptable when our complaints are not heard and being dismissed.
Terjemah