Pengguna Tetamu
12 Mei 2024
Terrible service. Asked the service people if they can bring towels for us when we were in the pool in the evening on our first day, but he was like no, you need to go get it from restaurant. Avoid.
When we came they said they upgraded our room when we entered the room, it was dirty in bathroom, hairs on the floor, and rubbish from other guests. Apparently there was some construction or modification going on in the neighbour room and they moved people from there to our original room and they gave the other room to us even without cleaning the room. Just run!!! Avoid from this hotel. Breakfast they have wide variety but they are tasteless, juices have no flavor because they add water to their juice and since they don’t put them in fridge, they use ice to cool them down but ice melts and makes it watery. Fruits are also tasteless, no option for lactose intolerant guests. We reception never answered in the evenings yet they have “24 hours service”. We had to skip our breakfast for 3 days because we leave for tours early in the morning, other hotels pack your breakfast if you leave before.
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