The resort is beautiful and very well-kept. The food is great. However, breakfast could be better. We got breakfast in our room and the eggs and Mie Goreng was cold. We stayed at the resort for just one night which was the last leg of our journey in Bali. We wrote to the hotel two days in advance if we could check-in early as we were checking out early the next day. They said it will depend on the day and they can only confirm the same only on the same day.
I was hoping they will write to me in the morning with the status of the room. However, we did not receive any email. When we reached the resort at 10.45 am they said that the room is not ready and it will take a while for the room to be ready. He did not say when it will be ready and he just walked away. As we were waiting and the place was so hot, they did not offer any drinks or water, whatsoever. I believe, these minute details make a huge difference in your experience. He said we can use the facilities in the resort in the meanwhile and just walked away. He could have shown us around as its a fairly good size resort. That experience would have been different, We had to walk around and explore the places ourselves .
The resort, pool, restaurant, and villas are excellent. Very beautiful! However, there were just too many mosquitoes everywhere. It was very difficult to sit anywhere during sunset and sunrise.
Terjemah