Pengguna Tetamu
I’ll break this down into a few categories:
a) Property
The property is a bit dated, but you can see they’re trying hard to maintain it. The lagoon pool is a nice feature, although it’s only 1.2 m deep so it’s more suited to kids. There are two restaurants — Bamboo Chic and the Sky Lounge Bar — plus a pool bar. The gym is small and mostly cardio-focused. A big highlight is the creche for babies and kids, which makes it very family-friendly. The rooms were spacious, the air-conditioning was strong (a big plus in Bali humidity), and overall the amenities were solid.
b) Location
It’s close to Jimbaran Beach and tucked away from the main road, so it stays quiet while still being near plenty of shops and restaurants. The best part is the street right behind the hotel, where you’ll find Jimbaran’s famous fresh seafood spots.
c) Food & Beverage
This was the biggest letdown and nowhere near Le Méridien standards. Breakfast was very basic with a limited spread. Restaurant food was average, and even the local Indonesian dishes were disappointing. You can honestly get better pizza from the shop right outside the hotel. I wouldn’t choose to dine here and the breakfast offering really needs improvement. The restaurant also lacks central air-conditioning — they only use fixed tower units — so if you arrive for breakfast after 9am, expect it to be uncomfortable.
d) Staff & Service
This is where the hotel truly shines. The staff were outstanding and made the stay enjoyable. They were proactive, responsive, and handled requests immediately without the usual “we’ll look into it” delays. We forgot something in the room and got a WhatsApp message after we landed home. Since a friend was arriving later, the staff coordinated with them and delivered the item to the airport. There were several other occasions where they went out of their way to help with our toddler. Honestly, the staff are the main reason I’d consider staying here again.
e) Spa
The spa is reasonably priced, offers a good range of treatments, and the therapists were very good.
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