Hotel Ballymena dengan Spa

Unimpressed with the experience. On the welcome email it stated check in was 3, we queued at 2.50 to be told the room may take up to an hour to be ready. We were staying in the Cottages, a home from home as sorts. We walked & walked & walked the premises trying to kill time. Bedrooms spotless but livingroom didn't look touched from previous guests. Because we were later getting to check in by the time we got to the thermal village it was packed out, everything was full so we walked about trying to squeeze in somewhere but we couldn't so turned and walked back to the Cottage. If you're thinking of going definitely get in before check in. We missed on this entire experience so straight away dampened our stay. We're not drinkers so only availed of the water from the mini bar. Gillies - I think they've changed butchers since we last stayed but anyway the prawn cocktail was the nicest I've ever had and the wheaten bread was exceptional. The sirloin was over cooked and pretty bland, same with the chunky chips, nothing spectacular for the price. The waitress also didnt know if there was a residents menu. Dessert was like the multi paganini you bought from stores, disappointing. On return to our cottage the smell of sewerage was repulsive, I was thankful we weren't in the smaller white cottages. That needs sorted out asap. For the prices charged I think standards need up'd. At no point did we feel 'welcomed' or 'special'.