Hotel Bandar Baru Enstek dengan Bar

Booked for 2 rooms. 1 single room and 1 family room. Checked in after 4pm. I got single room and once I enter to the room, the room was stinky. Not expecting much as it is a budget hotel. After unpacking I went to the family. It was stinky too but bit spacious. Around 7pm went to the room to have a bit of rest before going out for dinner. Pull the duvet and for my surprise there was a stain and found kind of fresh mucus. It’s seem the duvet cover wasn’t change from previous guest. Rang the reception to change the duvet unfortunately due to housekeeping staff already gone, she can only bring a fresh cover. When she arrived I shown her about the stains. She asked me to used a fresh duvet cover to cover the dirty duvet. I refused to touch and she removed the cover and asked me to covered the duvet myself. Well when she removed I can see the stain and disgusting. Have to to the fresh cover by myself. Try to rest before out for dinner unfortunately I’m restless. I have a sleepless night. Next morning when I’m using the bathroom I noticed the bathroom is filthy and disgusting. The toilet bowl worse than public toilets. Stain on the bathroom walls. No toilet papers at all. The sink is filthy. After get ready I went to reception to complain about it. Also complained to the manager by showing the picture. The manager wasn’t handle very well. Really disappointed and reported to the agent after checkout. The agent have requested for the refund and the hotel refused to refund. They still charging me for a disgusting room that I had. Please please avoid these hotel