I had requested my email review to be sent to Khun Tony (Thitipat) Suppattranont, the Founder and MD of Thann to thank him for his handwritten letter that was in our room when we checked in. We also noted that we could let him know if we had any feedback or comments. Unfortunately, he did not leave behind an email address or any contact information in the letter so I could not contact him directly with my suggestions. To-date, noone has acknowledged my email (it was sent twice on 24th & 30th Dec) so I am posting it here: Overall, we had a good stay, however there are several things I would like to mention, and I will list them in point form below: 1. Good communications from Khun Milk prior to check-in: I had several questions about my booking (which I bought via Megatix) and she answered them promptly and suggested that we book our spa appointment on 22 Dec when we check in beforehand. 2. Signs along the roads to Thann Wellness Destination were not visible enough. I missed the turn into the resort because the signs were too small. 3. The check-in process was smooth and our bags were brought to our rooms whilst we went for our massage, our room was also ready at 12.30pm after we finished. 4. The complimentary afternoon tea set was good but it was a pity that a wider variety of drinks were not available. I requested for hot green tea and was told that it was not included in the package and had an extra charge. We also asked if the fruit juices available were fresh juice and were told that they were not. It was a surprise that fresh juice was not available at a wellness resort. 5. We attended the facial workshop after our afternoon tea and were excited to be able to try the various Thann products (we have not used them before). To me, this is a very good marketing tool to introduce Thann products to people new to them. My spouse loved the sunscreen and bought it after the workshop (the 10% discount was well appreciated). Unfortunately, the activity was conducted in Thai (we were given basic instructions on what to do) and we were not fully able to enjoy the full workshop experience. We were able to try some new products provided to us in our suite on the 2nd day (shampoo, conditioner, body butter, etc) and my spouse went back to buy the hair conditioner before we checked out as she loved it too. She also bought a pair of pants which she liked very much. I asked if there was a Thann loyalty program available for us to sign up but was told there wasn't. I was surprised as I googled online later and found out that there is a loyalty program available, perhaps only for customers at your retail stores. May I suggest that perhaps guests at the resort can be automatically signed up as members (if they aren't already) and offered some additional benefits for further stays or purchases. My spouse mentioned that she might try more Thann products in the future and this could be one way of attracting and retaining customers. 6. Breakf
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