Hotel di , Bengaluru

Wasim,suvankar,susovon,dipti very good service , a great customer service skill. Food was great at holiday inn. Just not that but also got a personal attention by the people here . Loving the decor at holiday inn dining area. Great service ❤️

عبدالعزيز من قطر التجربة في هذا الفندق فريده من نوعها من حيث المعاملة من موظفي الاستقبال وأخص مديرهم poorni بالأضافه الى موظفي المطعم sal*** الشيف ، rahul kaira , jennif , jennifer , atula , chef anil , shristi موظفي دايننج روم أيضا جدا ودودين بدون استثناء يفوز الفندق بحسن التعامل ، يجب عليهم العمل على عدم تكرار انطفاء الكهرباء في الليل ملاحظه ( تنطلي لمدة 5 ثواني فقط ، الفندق يعتبر قريب من كل المستشفيات حيث لا يتجاوز 10 دقايق الاطلاله على نادي الفروسيه جدا رهيبه الفندق يعتبر مناسب للعائلات وليس بالغالي وليس بالرخيص

It was difficult to understand what staff were saying. They always seemed impatient even when they were trying to help. It seemed like our room was not what we booked but we did not raise it with staff as it was difficult to communicate in English. Overall poor service and there are better options

Excellent location in middle of the city, the staff at check in and breakfast is very friendly . Rooms are neat and clean. Tv did not work for over 15 hours and they had to change some box. Booked for watching cricket match but didn't happen . Breakfast spread is good. Taste is also good. Easy to get transport , taxi from hotel to anywhere. Security is good and friendly. Check in and check out was smooth. Toilet is clean. The guests from other rooms were loitering and woke me at 8am due to loud noises. Couldn't stop them as they are guest but hotel should monitor security and tell them not to make so much noise.

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.

Dear citadel team, i hope this message finds you well. I wanted to bring to your attention an issue i experienced during my stay: the air conditioning in my room was not working properly. It struggled to maintain a comfortable temperature, which made my stay less enjoyable. I appreciate your attention to this matter and hope it can be resolved for future guests. Thank you for your understanding.

The hotel is situated at the center of bangalore on racecourse road very near to railway station and business hub chickpet area. The hotel is neat and clean, and easy to approach. It takes 30-40 minutes to the airport from hotel.

We checked into JP cordial in December. The facilities in the room were ok. The exhaust fan in the toilet was not working, The breakfast spread was ok. As we went in for lunch there was only a buffet available and it was so smelly as they had some non veg items. It may be appropriate to have alacarte served. We asked if they can serve vegetarian items in the room but they refu

Could improve on the customer experience if someone takes cancellations and refunds seriously. I booked this place for 6 days and had to cancel this on the first day of arrival. (Reason being: it is too far from my office and bangalore traffic is extremely unpredictable). First of all, for cancellations I've to reach out to some central reservation person who picked the call after 6-7 attempts only to tell me that even 50% is not refundable even though I was ready to lose half the amount. And nobody at the branch tends to these requests. I'm paying 8K only to hear a computerised voice address my issues? Wow. Besides, there's not even a bucket and mug in the dorm rooms. I mean who will carry these things?! I requested the staff more than twice to keep toilet paper in the washrooms but nobody has tended to it so far. Worst goStops experience.

My band and I visited Bangalore for an overnight stay, and were booked into this hotel. The purpose of our visit to Bangalore was to play at a wedding, and we were scheduled to fly out the next morning, leaving the hotel at 6.00am (this detail might be pertinent later). When we reached the hotel, we were informed that the room keys were not ready yet, that they would have someone open our rooms for us, and that they would get us key cards ASAP. That was around noon. We didn't receive key cards for 3 out of 4 rooms for the rest of our stay. We called to order room service, and asked for items off the 'All Day Menu'. We asked for a Chicken Kathi Roll, told it was unavailable. Instead, we asked for a chicken burger, told it was unavailable. Then asked for a chicken sandwich, told it was available, but could not get it toasted or grilled. After asking about various other items, and finally placing our much amended order, we received our food (which was not bad overall, I have to admit). We called and asked them to send someone to our room to let part of the band back into their rooms, and to please also send someone to clear up the plates, and were told they would be up for both in a minute. 10mins later, we called again, same response. Another 5mins, same response, but then we went down to call them up personally, since clearly they weren't going to mobilise by themselves. The gentleman who came up assured us someone would come 'fast' to clear the plates, and that he would help let the other people into their rooms since the key cards weren't ready, but still assured us we would all receive key cards shortly. Incidentally, no one came to clear the plates till around 6.15pm. We left at 6.20pm for our performance, expecting to return just before midnight. Upon our return, we were told no key cards yet, but we would once again be let in by a member of the staff. Honestly, we were too tired to care about arguing that we needed independent ingress and egress, and just thanked him and went upstairs to get some rest before our departure in 6hrs. Once in our rooms, we discovered that somewhere in the hotel, there were speakers blaring loud music, so loud that all our rooms were filled with the music as though each room had its own mini-rave. The music was so loud that the vibrations from their speakers ensured that (even under a stack of pillows to muffle the sound) we could feel the music nonstop. The music did not stop, nor did it decrease its volume till well after 2.00am when, from sheer exhaustion, I finally fell asleep. In addition to all these bigger issues, there were lots of little issues, like the fact that they only place 2 small water bottles in each room, that the bathroom door doesn't lock properly, that the room doors don't close all the way through, that the doorbells on the rooms didn't ring sometimes, and worked sometimes, and that the room was not really well-appointed (the beds had this awkward wooden plank between them, hin