Kempinski Hotel Grand Arena Bansko
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Bansko

Kempinski Hotel Grand Arena Bansko

No.1 of Luxury Hotels in Blagoevgrad
кв. Грамадето, "Pirin" Str. 96, Bansko, Blagoevgrad 2770, Bulgaria
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Situated at the foot of the Pirin Mountain/ the Kempinski Hotel Grand Arena in Bansko welcomes you to its new alpine and spa resort/ whether you come for winter skiing or for summer mountaineering/ biking/ trekking or paragliding. The hotel is situated opposite the avant-garde gondola station that takes you all the way up the 2500 m high snow capped slopes/ half pipes and biathlon track. Spoil yourself in the unique Kempinski The SPA. Guided by global health and safety recommendations and developing our service culture for this new phase in hospitality we implemented Kempinski White Glove Services.Show More
We Price Match
hotel overview picture
4.6/5Great·Excellent Location
Super............
Amenities
RestaurantAlcohol-Free Rooms (On Request)Sunbathing AreaIndoor swimming poolOutdoor swimming poolSkiingHorse RidingHikingSaunaSpa
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Surroundings
Landmarks: Highland Club Bansko
(<100m)
Landmarks: Sankiyski Ski Snowboard Hire & School in Bansko
(<100m)
Landmarks: Recovery Lounge Bansko
(<100m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Deluxe Room with Town View
3

Deluxe Room with Town View

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Daily housekeeping
Toothpaste
Curtains
Butler service
Room Details
Check Availability
Junior Suite with Mountain View
7

Junior Suite with Mountain View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
TV
Private toilet
Room Details
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Deluxe Room with Mountain View
2

Deluxe Room with Mountain View

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Daily housekeeping
Toothpaste
Curtains
Butler service
Room Details
Check Availability
Deluxe King Room with Mountain View
8

Deluxe King Room with Mountain View

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Executive Room
11

Executive Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private entrance
Daily housekeeping
Toothpaste
Room Details
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Deluxe Suite
10

Deluxe Suite

1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private entrance
Daily housekeeping
Toothpaste
Room Details
Check Availability
Alpine Suite
9

Alpine Suite

1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private entrance
Daily housekeeping
Toothpaste
Room Details
Check Availability
Deluxe Twin Room with Mountain View
9

Deluxe Twin Room with Mountain View

2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Panorama Suite
11

Panorama Suite

1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private entrance
Daily housekeeping
Toothpaste
Room Details
Check Availability
Presidential Suite
4

Presidential Suite

1 King bed and 2 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private entrance
Daily housekeeping
Toothpaste
Room Details
Check Availability
Deluxe King Room with Town View
8

Deluxe King Room with Town View

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
Deluxe Twin Room with Town View
10

Deluxe Twin Room with Town View

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
Junior Suite with Town View
11

Junior Suite with Town View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private entrance
Daily housekeeping
Toothpaste
Room Details
Check Availability
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Guest Reviews(44)

4.6/5
Great
Verified Reviews
  • Cleanliness4.6
  • Amenities4.6
  • Location4.6
  • Service4.6
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 13, 2023
We spent three nights at the hotel. There is no doubt that the hotel meets all the standards expected of the Kempinski chain. The hotel manager (Mr. Roger) walks around among the guests all day, is interested in their well-being and gives good recommendations regarding spending time in the city. One of the evenings (on the recommendation of the hotel manager) we ate at the sushi restaurant in the hotel. Excellent food. The chef cooks in front of you and serves not only excellent food but gives a performance. Recommended!!!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 2, 2022
Super............
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 24, 2022
The accommodation was very neat with many facilities. The location is very good next to a ski lift. It has parking. Very helpful staff! They upgraded me to a mountain view room. The room had an espresso machine, kettle, water and ingredients for tea and coffee. The mattress is perfect! Clean and quiet! The hotel has a luxurious Spa! The breakfast was excellent! While on booking I immediately paid the value of the room with credit card, the clerk at the reception it didn't look in their system my payment and asked me to re-pay the value of the overnight stay. I told her that I had already paid the value of the room reservation. The next day at check out they asked me to pay for the night again. I showed the proof of payment that Trip.com had sent me then the employee stated that he would have to confirm it manager...after waiting a few more minutes they acknowledged my payment. Unfortunately the delay and lack of information the payment was unreasonable for a 5 star hotel.
Original TextTranslation provided by Google
Z‍H‍A‍N‍G‍X‍U‍N‍ ‍�‍�
September 14, 2023
What a great Kempinski! The best experience in Bansko~
Original TextTranslation provided by Google
B‍e‍d‍f‍o‍r‍d‍s‍h‍i‍r‍e‍J‍a‍n‍e‍t
August 1, 2024
We stayed for a week and had a very nice stay in this beautiful hotel. We took a two and a half hour taxi from Sofia airport, but it was worth it, & the motorway is a dream!! We had a beautiful view from our spacious mountain view room. Very large balcony, lots of storage, very comfortable bed, & well stocked fridge, although we'd have appreciated coke zero and Bulgarian sparkling water (delicious).The bathroom was also very large, immaculate, & well stocked with complimentary toiletries. Really appreciated the turn down each evening & my birthday cards must have been noticed by the hardworking housekeepers, as I was surprised when we returned & found a beautiful & delicious birthday cake in the room. Thank you so much for your kindness ❤️ It made my day! Our only issue with the room was the air conditioning which was set at 21 degrees!! That's heating, not AC. Not used to heat in England, we need to cool off quickly after a hot day. A fan in the room would have helped too. Another review erroneously described this hotel as dated. NO ! It's a traditional, Immaculate,charming hotel. The staff were lovely, polite & helpful. English wasn't widely spoken, but we were understood. Thank you for your patience . Breakfast was very good, although ordering coffee was a bit haphazard & disorganised at times. We ate twice in the only restaurant open during summer,Prima, the food was delicious and good value. The verandah was a beautiful area, we were disappointed that it closed at 7pm and sofas covered, as we'd have loved to have spent the evenings up there. Also, the drinks were never chilled enough unfortunately. The Spa, WOW!!! Stunning, absolutely loved it. Two small but perfect outside pools & a beautiful indoor one. Saunas, steam rooms, warm stone beds, perfect Best spa I've been to outside of the UK. A lovely, lovely place to spend a day - or week. Each day we were treated to cold oil infused flannels or canapes, a very nice & appreciated touch .Really enjoyed the Jacuzzis too. Theres a small children's pool & play area. The children were delightful & well behaved, so it was still a relaxing place to be after a day hiking up or down the beautiful mountain, or through the many trails in the woods. The position of this hotel is perfect for the gondola, walks & the town. It's not OUT of town as someone described, it's just up from town. It's a lovely short walk down to the beautiful quaint town, with many good traditional restaurants, bars & nice shops. Many locally made goods to buy, and delicious honey & jams. We enjoyed good food at Lovna Shresta tavern (lovely garden) & Mehana Bai Kotse tavern. Explore the beautiful back streets early morning & evening, then people watch in the town square. We booked quad bikes opposite the hotel. Wow , what a great, fun hour & a half we spent exploring the beautiful countryside around Bankso. Highly recommend. The little touches at this hotel really made it stand out for us We will be back, & w
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 25, 2024
Our visit was out of snow season. Many of the nearby pubs and restaurants were closed but that’s to expected. Breakfast had one of the best buffets ever! Amazing yoghurt, a chef on hand to make you omelettes how you want, and proper barista coffee makers, who don’t mind making you more than 1 coffee. Loads of helpful staff. Staying here with my family, there was a kids club, though my 8 year old was to cool for that. Several pools and some heated. Whilst next door was a massive jumping feature (much more than a castle) kids from 4-11 could have stayed on there all day. The inflatable was meant to cost 10 leva for 20mins but some days there were no one there and when my kids time was up and I tried to pay more they would not take it. Rooms are old, but clean and featured a lot of wood, loads of storage and reasonable size. Restaurants in the hotel, like the hotel itself, are rather expensive. There was a great alternative 10m up and across the road, which served a variety of food. Though I do recommend walking to main village centre and trying a tavern with local cuisine. A few times we went to reception and could not find anyone available and after waiting usually gave up. The most amazing aspect for me, was the spa relaxation zone, Which included a “Shower experience”, multiple sauna’s with differing degrees, a few hot steam boxes again with differing degrees, and an ice box which had ice/snow but wasn’t that cold. I haven’t experience all this before coming from Australia so I thought it was pretty cool to give all these a go and my skin felt wonderful afterwards. Also the toiletries are Salvatore Ferragamo were wonderful. During the warmer months there is plenty of hiking trails and that sort of thing, but next time if I ever get a chance to come back to Bansko it will be in the winter months. I would love to stay at the Kempinski Hotel Grand Arena Bansko again, but the biggest drawback was cost!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 10, 2024
First of all, I must mention the high level of service at the reception - everyone is very kind and pleasant and helpful. The rooms are large, very clean, the air and the view from the balcony is amazing. The beds are comfortable, there is both a shower and a bathtub. The cleaners come twice a day, there is no shortage of toiletries. The spa is excellent. Things to improve: The shower has no handle to hold onto to prevent falls. It would also be nice if there was also a shower that could be pulled out and not just hung. The food is not the most varied for a 5 star hotel. There is no coffee machine and it feels unpleasant to rush the waiters to bring a refill of coffee There are almost no sockets in the room, especially the lack of a socket in the bathroom - not even one. That way, if I brought a hair dryer from home or electrical appliance that I want to use, such as an electric brush or a shaver, it's not possible. And in the room itself there are not enough sockets even if you want to charge electrical appliances and at the same time prepare a drink. Most importantly - on the site it states that there is air conditioning in the rooms. In practice the central air conditioning controlled by the hotel. It was impossible to set the temperature to less than 21 degrees (we checked with the staff), and the hotel offered to open the window as a solution, but then smoke entered the room from the neighboring balconies, so the solution is less suitable.
Х‍Р‍И‍С‍Т‍И‍Н‍А‍ ‍Д
September 25, 2024
You are the best! The place is wonderful, perfect service, friendly and smiling staff, excellent spa area and swimming pool. Very good food and drink. Our stay was wonderful, thanks to you and we felt very special. Best regards, Hristina Dabova
B‍l‍a‍g‍o‍j‍a‍t‍h‍e‍r‍e‍v‍i‍e‍w‍e‍r
September 15, 2024
This hotel was good, and the cleanless was really good,the staff was so friendly. The beds were so comfy you can even sleep all day, the food was okay. The pool was clean and beautifull. It has a beautifull garden. The location is good. It would be better if they had more food choices such as caviar,lobsters sushi etc.. I am from Macedonia if your planing a car drive it would take atleast from 1-10 hours.

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeGluten-free, Vegan, Vegetarian
StyleBuffet
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 2005
  • Number of Rooms: 123
Situated at the foot of the Pirin Mountain/ the Kempinski Hotel Grand Arena in Bansko welcomes you to its new alpine and spa resort/ whether you come for winter skiing or for summer mountaineering/ biking/ trekking or paragliding. The hotel is situated opposite the avant-garde gondola station that takes you all the way up the 2500 m high snow capped slopes/ half pipes and biathlon track. Spoil yourself in the unique Kempinski The SPA. Guided by global health and safety recommendations and developing our service culture for this new phase in hospitality we implemented Kempinski White Glove Services.

Services & Amenities

Restaurant
Indoor swimming pool
Outdoor swimming pool
Spa
Fitness Room
Bar
Meeting Room
Multi-Function Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Kempinski Hotel Grand Arena Bansko?

Prices at Kempinski Hotel Grand Arena Bansko are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What are the check-in and check-out times at Kempinski Hotel Grand Arena Bansko?

The check-in time is after 15:00 and the check-out time is before 12:00.

Does Kempinski Hotel Grand Arena Bansko provide airport transfer services?

Yes, Kempinski Hotel Grand Arena Bansko provides airport transfer services.

Does Kempinski Hotel Grand Arena Bansko have a swimming pool?

Yes, Kempinski Hotel Grand Arena Bansko has a pool. Pool type: Indoor Swimming Pool, Outdoor Swimming Pool.

Does Kempinski Hotel Grand Arena Bansko have fitness amenities?

Yes, Kempinski Hotel Grand Arena Bansko has fitness amenities.

Does Kempinski Hotel Grand Arena Bansko provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Kempinski Hotel Grand Arena Bansko have non-smoking rooms?

Yes, Kempinski Hotel Grand Arena Bansko has non-smoking rooms. Please view the hotel listing for details.

Does Kempinski Hotel Grand Arena Bansko provide breakfast?

Yes, Kempinski Hotel Grand Arena Bansko provides breakfast.

Does Kempinski Hotel Grand Arena Bansko have a restaurant?

Yes, guests can eat at: Restaurant.

Is parking available at Kempinski Hotel Grand Arena Bansko?

Yes, parking is available at Kempinski Hotel Grand Arena Bansko. Please contact the hotel for parking fee details.

About This Property

Average Price FromNZD456
Hotel Star Rating5