Hotel berhampiran Mangrove Center Bengkak, Banyuwangi

The best place for short vacation in banyuwangi, we have a wonderfulstay there with my 2 kids, they love the pool, playground and the food on the breakfast.. there is some small glitch but management act very quick to turn around the service into good experience. We love our room, its clean and tidy. Thank you for Ibu Dwi for taking care our stay, vani at spa for the relaxing treatment and front desk team for their warm smile and super helpfull. Definitely we will be back again later.

Very good hotel for a transit stop as close to the ferry terminal for the Bali crossing. The hotel spread over a large area with cottages dotted around the main hotel building. Breakfast room spread over 2 large rooms with nice selection of hot and cold food. Pretty swimming pool overlooking the Straits. Cannot comment on the dining room experience as a wedding was taken place and service was affected due to this, but plenty of other eateries in the town.

The room is big. The staffs are friendly. Dispenser for drinking water is provided. Close to Ketapang Pier. Very strict procedure for security reason, especially to go to basement and room balcony. The guests have to ask the staff to get the access to basement (car park) and ask the staff to open the balcony door. We can see Bali island from the lounge and bar at the 11th floor.

All of the pools are excellent. There's a private hot spring inside my villa but the public hot spring also worth trying with fantastic view and surrounding. Breakfast at Sunset Restaurant is one of the most peaceful in my life. There's thing to improve (water faucet in my bathroom) but overall it's a wonderful stay

The views across the rice terraces up to the mountains are absolutely incredible. Complete peace and quiet. Great spacious room and beautiful gardens. The pool area is great with the volcanos behind towering over. Hotel organised our trip to ijen with an amazing guide. They also organised our onward travel. This hotel is literally in the middle of no where so could I would suggest stopping at the shop before hand to pick up some drinks and snacks. Hotel breakfast was great. Only negative was I wish there was a bit more selection for the dinner menu. We found the back page with the more local food to be better than the main items advertised.

Huge lobby. Great and humble staff. Breakfast menu is amazing. I stayed for 4 night and the room service is excellent, auto top up mineral water and all toiletries (without request). The room is clean, big and has beautifull view of Ijen mountain. And I love the Shower! Imho ths is 3 star hotel with 4 star experience. Definitely will comeback.

This is one of the best hotels in the area. The place is not super cleam, just ok clean. But good enough for a 1 night stay.

Saya baru mendaki Gunung Ijen dan keletihan semasa saya mendaftar masuk, saya perlu menukar bilik kerana saya bimbang tentang kebisingan yang saya tidak tahu sama ada dia sangat baik dan sopan Dia membuka dua bilik untuk saya pilih. Terima kasih banyak. Sarapan pagi juga sedap, ada kek kecil dengan kerajang emas di atasnya. Perkhidmatan concierge juga sangat baik. Mereka membantu saya dengan semua jenis bagasi, termasuk kasut kotor saya selepas mendaki Gunung Ijen Apabila saya meninggalkan hotel, mereka membantu saya melihat jika teksi yang saya hubungi telah tiba. Perkhidmatan hotel ini melebihi jangkaan dan mesti dipuji.

I've booked through AirAsia for this hotel, I stay from Dec 25th - Dec 27th, I booked for Deluxe twin room. When I checked in the reception desk didn't mention anything about the room type that they going to assign me in, they only mention my room room number (it's room 120), so I go there just to find out that I got the wrong room (they give me double bed room), so I called the reception and mentioned that I was booked twin room but they said there's no note regarding my room preferences and they asked me to send the hotel voucher to their WA hotlines number and I did, after several times waiting I asked (I checked on them few times by calling them through my room). What they suggest me is so disappointing, they said we can't moved you to twin room because the room is full at this moment what we can give you is extra bed, and they said we can't give you that room because the confirmation that we got from Expedia was, you booked for double room, and I corrected them by saying I booked from AirAsia not Expedia, they asked me to contact AirAsia, I said no, how can they suggest such things, I said it's your internal problem between your system and AirAsia, I don't have to know and I don't want to know, also how can I put my self on comfort while my son have to sleep on uncomfortable extra bed, I said I gave you 5 mins to move me on my desired room. After about almost one hr back and forth phone call to reception finally they give me twin room it's room no 133 (2nd room from the end area), the room doesn't look like normal room, the terrace chair is only one pcs (not pair), the bathroom door is dirty. Anyway, it was unpleasant experience... so I don't think it was because they have no room for me, as they give me the right room afterwards (after complaining) they just not handling guest in proper manner they should be.

Nice room, nice view, nice breakfast, nice service. The welcome drink tasted very good and fresh. Thank you for upgrading my brother's room into the ocean view one for his honeymoon. My brother left his marriage ring when we checked out and they kept it safely until we return to Banyuwangi a week later. Thank you.