Our stay was hindered by the fact that we requested a handicapped room when we made reservations 4 or 5 weeks ahead of our stay. However, when we checked in we were informed there was no handicapped room for us.
I am 84 years old with crippling arthritis in all 4 limbs. Having to stay in a room not equipped with handicapped bathroom facilities, was all but impossible for me. The toilet stool was so low I couldnt get up wothout help. I couldnt get in and out of the tub at all so could not shower for the 2 days we were there. It made our stay very difficult. They need to improve the way they mishandle handicapped room reservations so other people dont have to go thru what I did.
Terjemah